SUMMARY

• Strong verbal, nonverbal, written, web - based communication, positive attitude
• Solid skills in building business relationships internally and with key stakeholders and vendors
• Confident leadership, project management skills, collaborates well with others
• Data Analysis with attention to detail regarding confidential and proprietary company data
• Computer software and hardware knowledge, application use and support
• Over 5 years’ experience in SAP/ERP, S4HANA, MS Office Suite, MS Teams, Skype, Zoom, Active Directory, FTP, RDP, help- desk, customer service and over 10 years’ documentation, proofreading, content editing and customer service experience

PROFESSIONAL EXPERIENCE

Confidential

Data Migration Assistant /Talent Development Design Assistant

Responsibilities:

• Back-end web content conversion/data migration/republishing for 220 e-learning online courses transitioning from Learning & Development Database using Adobe Flash Player to Articulate Storyline 360 media player using HTML5 platforms (est. time to complete: 3 months; Completed project in 5 weeks)
• Oracle software used to upgrade to Scorm 1.2, and Cmi5 for mobile device compatibility
• Attention to detail, working independently, structuring priorities to ensure timely task completion
• Thorough documentation completed for all processes, procedures, troubleshooting, problem resolution and user acceptance testing (UAT) for front-end e-learning web- based content
• User acceptance testing on all courses/programs after data migration to ensure successful execution regarding full functionality using innovative technology
• Citrix workspace, Remote Desktop Protocol, Outlook Web App, Oracle, Articulate Storyline 360
• Urgent project involving Standard Operating Procedure (SOP) Video migration from old bank website to Share Point site (20 videos; estimated time to complete: 2 weeks; Completed in 2 days)
• Content editing to ensure professional presentations of Presenter to Storyline conversions

Confidential

Documentation Auditor/Content Editor

Responsibilities:

• Acute attention to detail ensuring data integrity, validity, continuity to ensure correctness on all documentation audited, data governance/documentation: 100% accuracy/timely completion of audits through Product Lifecycle Management from concept state to obsolescence using WC/PLM
• Interdepartmental collaboration, data parsing, using MS Excel, AS400 Confidential creation/ modification, Windchill (WC) /PLM, CAD drawing review via Creo Viewer, ASME standards, Microsoft Office 365, Outlook, Windows 10, Business Skype, Microsoft Teams and familiarity with ASME Standards

Confidential

Manufacturing Operations

Responsibilities:

• Project management: multiple key stakeholders, cross functional/departmental collaboration, audit of Engineering BOMs, DWGs, routings, deviations, mark-up prints, vendor scorecard ratings
• Root-cause analysis with problem resolution, follow-up/follow-through, 100% Item Master, Confidential, SKU, Routing creation /documentation using TCM (RB-ERP program)

Confidential

Engineering Assistant/ Specialist

Responsibilities:

• Process Engineering Change Notifications, Create Change Masters, BOMs, Confidential changes/validation via SAP /ERP Legacy & S4HANA with 100% accuracy/SAP MM & PP modules
• Material Master Data creation, clean-up, maintenance data accuracy, consistency/continuity throughout documentation, content management
• Data Conversion validation- SAP Legacy data incorrectly converted to Granite platform
• Team Center United Architecture (TCUA) /Trello Board experience, WinShuttle script runner to create Engine (MTT & MTTP) Material Masters & Engine extensions into other plants.
• Product Lifecycle Management (SAP Product data management- Preprod/Prod to Obsolescence)
• Backup to the Sr. Master Data Specialist /cross-functional/inter-departmental collaboration

Confidential

Engine ering Assistant/Data Analyst

Responsibilities:

• Processed Requests for Engineering Action, Process Change Initiatives via SAP/ERP, Creo-viewer, AutoCAD, Service Now to assist engineers
• Social/Digital Media Linguistics Assistant to H.R.--Content editing for customer-facing service parts website and Excel spreadsheet content editing, effective time management for project timelines

Project Manager

Confidential

Responsibilities:

• Liason for domestic, global/ international suppliers (Thailand, Morocco, France, Brazil, India, China); requested and managed over 250 CAD dwg, iso and iges files
• Collaborated with Engineers and CAD Designers in New and Current Product Development using SAP/ERP, scheduled meetings w/follow-through for timely completion on budget and on deadline

Information Technology Support

Confidential

System Administrator

Responsibilities:

• Request for Quotes (RFQ’s): laptops/personal devices /Third-party vendor rapport establishment, streamlined costs-saved $3,600 for senior class--1:1 device initiative for Lenovo laptops
• Tier1 end-user support/ troubleshooting-variety software, platforms: Powerschool, Skyward, VMWare, Citrix XenApp for RDP, Microsoft, Windows O.S., Android, Apple O.S., Ipad, Ipod, Iphone

Technical Support Representative

Confidential

Responsibilities:

• SAP/ERP, Salesforce software use, content strategy, creation of Knowledge Base documentation
• Internal and external customer service for portable and tabletop label printers

Service Desk Analyst/I.T. Operator

Confidential

Responsibilities:

• Help Desk --End-user support using the following applications: SAP/ERP, Windows XP/7, Server 2008R2/Microsoft Active Directory, RDP, FTP, MS Office Applications, Google applications

Help Desk/PC Analyst

Confidential

Responsibilities:

• Tier 1 end-user support/help desk-- SAP/ERP, Server 2008R2, MS Active Directory, RSAT, RDP, FTP

Admin Assistant/Stocker/Customer Service

Confidential

Responsibilities:

• File maintenance-print/electronic, customer service, stock/face product, pos. product positioning

Treasurer’s Assistant

Confidential

Responsibilities:

• Midland Chapter (West Bend) assistant to treasurer—create/maintain Excel spreadsheet of confidential/sensitive demographic member information, assist in planning and organizing members/attendees and vendors (donor packages/prizes) raffle ticket packages for banquets

Project Manager| I.T. Assistant

Confidential

Responsibilities:

• Maintained confidential, sensitive demographic information including social security numbers, addresses, next of kin/emergency contact information