Helpdesk / Office Technical Support Resume Clinton, Mississippi - Hire IT People

SUMMARY:

Technical Support/Troubleshooting: Excel in IT support roles identifying and resolving problems in al and industry environments. Proven ability to TEMPeffectively communicate wif users to provide expert consultations over the phone and in person.
Project Participation: Demonstrated success contributing expert web design and database development efforts to numerous innovative IT projects. Team leadership experience controlling a desktop application and website development project for Confidential .
Database Management: Significant experience database design and management for inhouse and external client systems. Keen acumen for assessing file formats to identify and resolve problems.
Key Strengths: Continually recognized for ability to convey complex information in easy to understand language to TEMPeffectively support end users. Broad noledge of current and emerging technologies, continually remaining at the forefront of emerging technological trends. Strong multitasker; able to manage multiple databases concurrently while adeptly contributing to projects.

TECHNICAL SKILLS:

Applications: Microsoft Office Suite, Adobe PDF, MongoDB

Tools Visual Studio 2012, Python, C#, HTML 5 & CSS3, No SQL, MySQL, SQL Server 2008, Java, Routers, Switches, VB, ASP, PHP, .NET

EXPERIENCE HIGHLIGHTS:

Confidential, Clinton, Mississippi

Helpdesk / Office Technical Support

Responsibilities:

Recognized by supervisors for providing 100% of technical support for office, and solving 89% of student issues wifout need for escalation to next level.
Received " " for efforts and dedication to Office of Global .

Confidential

Quality Controller

Responsibilities:

Next level problem solver for QA escalated issues, and ensured company files maintained according to accepted standards.
Received promotion from QA to Quality Controller (QC) in under two months based on performance.

Confidential

Database Administrator / Web Designer

Responsibilities:

Key member of Venture Nexus project designed to offer online for employees including final exams, and provide human resource (HR) modules to allow staff to complete HR tasks online such as setting up leaves and calculating salaries.
Team leader for desktop application and website development project dat provided comprehensive stock market reports and charts 24/7.
Expertly contributed to creation of "Matrimonial System", an online social partner finder making selections based on user established criteria.
Adeptly contributed database and web design expertise to several more projects.

Confidential

Database Developer Intern

Responsibilities:

Primarily focused on technical analysis including gathering and documenting project data.
Completed project part in less than 4 months while remaining project lasted over a year.