SUMMARY:

• Over 7 years of experience as a Salesforce Administrator / Developer.
• Certified in both Developer and Administration
• Pervasive experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced in all facets of software development life cycles viz. Analysis, Design, Development, Testing, and Implementation.
• Strong hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Good experience with Configuration, Development, Customization and Support experience on Salesforce.com Platform.
• Hands on experience in designing of Custom Fields, Custom Objects, Pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow
• Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookups Design of Visualforce Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills.
• Excellent proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in customization, configuration, Integration, Eclipse IDE, Apex, Visualforce.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Data Extraction and Informatica on Demand.
• Have used REST and SOAP web services.
• Good experience in Web Service - Synchronous & Asynchronous, web service factory.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader, Work Bench.
• Experience in web technologies like HTML, JavaScript, XML, CSS, WSDL, and SOAP.
• Excellent knowledge of customer focused IT delivery methods and strong de-bugging and documentation skills.
• Proficiency in Object Oriented Languages like Java, JSP, C++, C.
• Strong team player and very good in interacting with Business users, Functional and Technical team to meet the project deadlines and to achieve organization goals.
• Good communication, interpersonal, analytical and problem solving skills.

PROFESSIONAL EXPERIENCE:

Senior Salesforce Developer/Admin

Confidential, Fremont, CA

Responsibilities:

• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the support team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
• Implemented mass data loads and pre-deployment testing. Scheduled Apex Batch jobs for processing large records.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Designing and developing custom business logic.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Enabling Custom objects with Chatter feed and leveraging chatter feed through API.
• Developed various Custom Reports and deployed them for different business user levels.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents. Good experience with Change Management.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Implemented Case Management for internal help IT desk to automate support functions like case and solution management.
• Creating and managing Customer portals, Self-service portals, knowledge and cases via portals. Pages Development for Service cloud / Portal Websites.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com. Extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce.com platform, Apex language, Apex Class, VisualForce (Pages, Component, Controllers, Extensions), Workflow & Approvals, Page Layouts, Apex Triggers, Email Services, Web Services, Data Loader, HTML, Java Script, Eclipse IDE Plug-in.

Sr. Salesforce Developer

Confidential, Johns Creek, GA

Responsibilities:

• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects
• Develop and configure the Salesforce.com instances and force.com applications
• Developed Custom business logic using Apex (Classes, Triggers, Components, Java Scripts, CSS3, HTML5), Visual Force and Controller Classes for various functional needs
• Strong Requirements gathering experience and documentation skills which includes transforming business requirements into user requirement specification, Functional Requirement Specifications Document
• Worked on SFDC Administrative tasks such as creating Profiles, Roles, Users, Page Layouts, permission sets etc.
• Execute and configure reports and dashboards based upon reporting needs of customers
• Manage ongoing support requests and administrative needs of users
• Execute and configure all point-and-click development (e.g. workflows, validation rules, formulas, custom objects, and custom fields).
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules
• Modified existing Approval processes and created Approval steps which used email alerts and field updates
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Configured the Case Management Process.
• Implementation support services at various SDLC stages like custom development and production support (code reviews, bug fixing etc.).
• Deployed Apex using Force.com IDE, Chain sets, Force.com Migration Tool and Web Services API(SOAP)
• Implemented Classes, Interfaces and Keywords
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL, Batch apex and DML queries
• Created Visual force pages as per the client requirements and customizing Partner portal using various components
• Working across various SFDC implementations covering Sales Cloud, Service Cloud
• Customized the standard objects as per the business requirements by using Visual force components
• Deploying applications from Sandbox to Production using Change Sets
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Developed various Reports involving custom objects and standard objects
• Worked on App exchange for LEAD, CASE managements.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements

Environment: Salesforce.com, Force.com Platform (Sandbox and production) including Apex Programming Language and Visual force pages, Data Loader, HTML5, JavaScript, SOQL,SOSL, Force.com IDE

Salesforce Admin/Developer

Confidential, NJ

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator
• Interacted with business development and marketing team.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Closely worked with SalesForce.com team while implementing the solutions for the requirements
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized tabs for among different business users groups and business centers.
• Researched and resolved issues and provided technical support to my client team.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Salesforce.com, Force.com Platform, Salesforce Enterprise Edition, Apex, Visualforce, Eclipse IDE Plug-in Objects

Salesforce Developer

Confidential, Seattle, WA

Responsibilities:

• Worked on various Salesforce.com standard objects and custom objects.
• Designed and deployed Apex Triggers for various functional needs in the application.
• Designed and developed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Migrate the data in excel sheets into CRM using Import/Export Wizard and Data Loader.
• Worked as the single point of contact with the client. Responsible for daily client calls, status reports and organizing Customer visit to facilities.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates.

Java Developer

Confidential

Responsibilities:

• Designed and developed various modules of the application with Spring MVC architecture.
• Used Spring Dependency Injection feature for Bean wiring.
• Worked in Agile environment on the project.
• Designed and developed dynamic web pages using JSP and JSTL tags.
• Integrated Spring framework with Hibernate using Hibernate DAO template.
• Developed server side services using java, Spring, Web Services (RESTful with JAX-RS). Experienced in building rich dynamic pages using JavaScript, jQuery, HTML5 and CSS3.
• Used SOAP based Web Services to develop interfaces to integrate between front end and back end systems.
• Worked on basic Unix commands to log into servers for log files.
• Wrote basic SQL queries using Joins.
• Developed unit test cases for the classes using Junit.
• Maven was used as build management tool to manage dependencies in the application.
• Used Eclipse as IDE, and deployed the application using Confidential Websphere.

Environment: Java/J2EE, Spring DI, Spring MVC, JSP, Servlet, JavaScript, WebSphere Application Server 7.x, Hibernate, SQL, JAX-RS Web Services, HTML5, CSS3, jQuery, JunitMaven, SVN, Unix, Eclipse.