PROFESSIONAL SUMMARY:

• George has been working with the Salesforce and Force.com platform for the past 10 years as a Certified Salesforce Partner, Salesforce Solution Architect, Technical Architect and Senior Developer.
• Functional and technical management skills and interacts with business to gather requirements and prototype proof of concepts. George has experience working with onshore and offshore teams, best practice development in Salesforce and Force.com, and release management.
• George has worked with B2C and B2B sales cloud, service cloud, marketing cloud, and CPQ/SteelBrick/InvoiceIT. He has experience with development lifecycle, repositories, and best practice/Center of Excellence governance of Salesforce in an organization and Salesforce practice.
• He has architected, developed, and administered more than 25 Salesforce projects in the past eight years with various scope and complexity requirements, including
• AngularJS, Bootstrap, NodeJS, Javascript/JQuery, Visualforce using Communities and Force.com Sites, SLDS, Lightning Components (Aura), Lightning Connect.
• Presentation mashups to backend customer transaction data, charts, content, HTML5 video, lookups to product catalogs, order entry. Creating Visualforce pages and Salesforce data to external webpages.
• EAI/ESB experience consuming master data from SAP and MS - SQL, working with tools such as Cast Iron, Mulesoft, Informatica Cloud, Demand Tools, Relational Junction, Talend, iBolt, RSSBus, Boomi, SnapLogic, Jitterbit, Scribe, CozyRoc, Menti corp, etc. for migration, replication, integration/synchronization, and transformations.
• Contracts, Agreements, Registrations, E-Commerce integrations (i.e.: DocuSign, Authorize.Net).
• Implementation and development experience with third-party applications and Salesforce: Apttus, Steelbrick, FinancialForce, Marketo, Eloqua, Pardot, ExactTarget, Twillio, ServiceMax, Glovia, Conga, Qlikview, Amazon AWS
• Integration using native desktop and ERP connectors, including Microsoft Outlook, Google Apps.
• Tools to extract, transform and load data from and to Salesforce via real-time and batch interfaces; stored procedures in SQL to normalize flat files across multiple objects in Salesforce. MS-SQL DBA .
• Consuming WSDLs via SOAP API, HTTP callouts, and REST-based. Creating webservices in Salesforce to integrate and improve security over native SF BULK/SOAP API.
• Softphones, Open CTI, CTI Dialers, SMS Integration
• Data cleansing tools including Data.com, mastering customer data in Siebel, DUNS integration; CRMfusion Demand Tools for deduping, reassigning, converting and backing-up records.
• Experience with governor limits including those that require use of batching, bulkifying, and scheduling.
• Unit testing governor limits including Test.startTest () and Test.stopTest ().
• Working with DocuSign and EchoSign to send forms to customers and partners for electronic signatures. Triggers to update status fields in Salesforce, notifications, workflow, and approval processes. For example, an Affiliate URL that the partner sends out to their contacts. The URL pulls up a Visualforce page using Force.com Site. The partner’s end user completes the form, which sends a service agreement to the end-users for their e-signature. Security to store data in a validation custom object, which fires a trigger to populate a partner lead custom object; then erases record from the public-facing validation object. Sales rep is notified, clicks the Approve or Duplicate button on the partner lead, which triggers creation of an Account, Contact, and Service Agreement record in Salesforce.
• Junction wrapper objects to enable use of Document Types on Feed Items.
• Activity management, custom case management and custom Console, compound views.
• Daily demos using JIRA Agile for managing user stories and developer and QA tasks.
• Helper Handler classes to consolidate triggers on objects.
• Continuous integration control using Jenkins, Hudson, ANT scripts/migration tool. Version control with GIT, SVN.
• Analytic Snapshot, Aggregate Results, SF Content, SSO, Person Accounts, Role Hierarchy, Profiles, Mobile Apps (Salesforce1), AppExchange ISV, Eclipse Packaging and Build XMLs, Multi-Currency and Translation Workbench, Canvas Apps, Database.com, Data.com, Chatter, Lightening Connect and Lightening UI.
• Experience with ObjectiveC iTunes app development and deployment with test flight, and AppExchange development and deployment of Salesforce and Force.com apps.

TECHNICAL SKILLS:

• Salesforce.com EE/UE/PE/NPSP, Financial Cloud, Health Cloud/FSL (Field Service Lightning), Sales Cloud, Service Cloud
• DemandTools, Cloudingo, DupeBlocker, RingLead, GridBuddy, Qlikview, Actian, Teradata, Cognos, Business Objects, Crystal Reports
• AppExtremes Conga Composer, Drawloop DDP, EchoSign, DocuSign, MS Dynamics CRM/POS/NAV/GP, QuickBooks Pro/Enterprise
• FinancialForce, Apttus CMR/CPQ, Big Machines, SteelBrick, QuoteQuickly, ServiceMax, Twilio, Five9, ININ Dialers, Vertical Response
• ExactTarget, Mail Chimp, Mandrill, SendGrid, Marketo, Eloqua, iContact, Constant Contact, Genius, Act-On, Cirrus Insight, InsideView
• Pardot, Radian6, GeoPointe, FunnelSource, Google App Engine, Taulia, InGenius, ShoreTel Sky, ShipCRM, Zyme ChannelView, Ryppl
• WorkDay, Jobscience, Xactly, SpringCM, Eventley, Gigya, EnrollmentRx, Replicon, Harvest, Concur, ExpenseWire, SpringAhead
• LiveTecs TimeLive, Clarizen, Gantter, Sparx Enterprise Architect, Visualforce, HTML5, CSS3, JavaScript, jQuery, Angular, Boostrap
• Ionic, Cordova, JSON/REST, XML/SOAP, Lightning Connect/Builder, Lightning UI, Canvas Apps, Connected Apps for Chatter, Firebug
• Checkmarx, Amazon AWS (EC2/S3/RDS/RightScale), Box, Dropbox, Google Drive, Adobe Flash/Flex/Air, Microsoft Office 365, BPOS
• AppRiver, Apptix, Emptoris, Treehouse, SharePoint WSS/MOSS/Designer, Skinner, BDC MetaMan, InfoPath, Exchange, Blackberry BES
• Android, iPhone/iPad (Xcode/Objective-C/Swift), RhoMobile, Sencha, iScroll, SpringCM, OnBase, RightFax, OpenText, Vignette, Laserfiche/Kofax, LiveCycle, PaperPort, eScan-IT
• Interspire, Open-Xchange, iMIS, Amicus Attorney, Lawson, Endeca, Aldelo, PPI Global Pay, Authorize.Net, PowerOLAP

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Consultant / Architect / Developer / Lead

Responsibilities:

• Optum United Healthcare - Salesforce Health Cloud & Field Service Lightning implementation.
• Olympus - Apttus CPQ and CLM implementation.
• ComEd, Avery, Sunfinity Solar - Built new application for energy efficiency division, call center wizard, service finder portal, and integrations. Worked on CloudCraze eCommerce and Salesforce Partner Community initiative. Pardot/Marketing Cloud, Campaign Management, Lead Management, Salesforce opportunity management.
• Salesforce - Subject matter expert for large internal Eloqua/Marketing Cloud initiative
• Safelite Auto Glass, American Century Investments, Healthcare Financial Management, Highmark Insurance - Employee Portal using Salesforce Community, Eloqua integration with Salesforce, Visualforce Dashboard to extend Member Nation, Medicare Application project using iPad tablets for insurance agents. Avaya to SFDC Call Center Dashboard (Call Volume & Referral Projections dashboard). Salesforce Pardot, Engagement Studio, and ExactTarget Journey Builder. Lightning Connect, SLDS, Lightning Components (Aura), Eloqua Integration.
• Triton Digital, CCHSFS, Crain Communications - Apttus, InvoiceIT, SteelBrick with DocuSign API integration and VF rendering to PDF. implementation and optimization including SAP integration and Salesforce Marketing Cloud.
• Bio-Rad - ServiceMax implementation using mobile iPad and Android devices including offline access and custom Visualforce prototyping.
• J.P. Morgan Chase - Visualforce landing page development, custom webservice development, Apex triggers, helper classes; major assessment of Salesforce within virtual card division. Sales load automation, marketing automation, lead scoring with Pardot, Eloqua, email relay setup, single sign-on.
• U.S. GSA/DCM (gsa.gov, mayor.dc.gov) - developed Google mapping integration, Service Cloud heat map development, event management and marketing automation in Salesforce with ExactTarget and EventBrite.
• RISI - Major data cleanup initiative in Salesforce and MySQL back-end using Demand Tools, PHP, and Apex.
• Monster Worldwide - multi-thousand worldwide roll-out of Salesforce, Apttus CPQ, Informatica; substantial Salesforce integration development; multi-vendor management; Salesforce deployment, Perforce.
• GE Healthcare - developed custom case management, portal, approval process and workflow solutions.
• Johnson & Johnson – company-wide rollout and integration effort using Salesforce, Teradata and Informatica to present complex account hierarchy and sales history; analysis and activity management; major collaboration initiative with Chatter, Salesforce1, and Visualforce customization.
• JDA (Software Supply-Chain) – Apttus contract management, agreements, subscriptions, and management of renewal cycles with Visualforce and JS validations.
• Monsanto – Project work with SAP ECC and Glovia in Salesforce for sales order and inventory management, web service callouts to Cast Iron for consuming inventory data not persistent in Salesforce, in addition to product hierarchy and custom UI development and workflows in Salesforce.
• Constellation Brands – field rep application with Salesforce1 and Android and iPad tablets; custom Visualforce and Salesforce1 mobile to display activities for the day, directions with Google mapping API to display ‘customers nearby’; ‘recap email’ to manager with picture upload using HTML5 to compress images/thumbnail.
• Georgia Pacific – optimization of existing Salesforce environment and assistance in the setup of internal Salesforce team after hand-off from a large Salesforce vendor.
• Equifax – connector development between Salesforce and Equifax; assistance to professional services division.
• Millennium Trust – development of partner portal, marketing automation, integration to back-end account holder information, document and content management.
• CommVault – extensive Salesforce development in major roll-out of Salesforce to a worldwide channel partner community; Cornerstone learning management system, sales methodology initiatives, and Agile/SCRUM project management.
• Coca-Cola – application migration from Lotus Notes to Salesforce including Force.com custom cloud development with complex workflows, approval processes, custom UI/HTML5 development, campaign and event management, Content, Communities, and Single-Sign On.
• Easy Financial – Loan Application System (LAMS), schedulers, collection management, activity management, case management, ININ auto-dialers, Twilio SMS, email relay, CTI integration, console tab, dynamic list views, view and edit page development.
• Gigi’s Playhouse – major nationwide deployment of Salesforce to replace Donor Perfect. Development of volunteer management application in Salesforce.
• Encore Financial – FinancialForce, Eloqua implementation with Salesforce.
• Coyote Logistics gv– account hierarchy, .NET integration, Chatter and customization of many out-of-box features for sales cloud implementation; formulas, record types, and integration with transactional data.
• Apollo Global,BPP.com, Deltak, Easybracket, and WMG – worked with Force.com Sites to manage students, classes, product catalogs and ecommerce shopping cart integration via Quantum and Authorize.net.
• CareerBuilder - led the roll-out, migration and development effort from Pivotal .NET to Salesforce CRM.
• Sonova/Phonak – worked with multi-currency, multi-language, and SAP R/3 integration.