Customer Relationship Management Resume NA - Hire IT People

SUMMARY

Experienced Management and Solution Consultant with 14 + years of CRM experience with Dynamic and experienced results - oriented professional with a strong back ground in technology area. Possess broad domain experience in Pharmaceuticals, Life Science, Travel & Hospitality, Telecom and Banking Industry with strong written and verbal communications, presentations and analytical problem solving capabilities
Implementing CRM solutions for Fortune 500 clients in the US with an earned reputation for meeting strict deadlines and delivering critical solutions on time, Can grasp complex & new technologies very quickly and always keep in touch with emerging trends in technology
Demonstrative track record of developing and managing high quality processes to implement complex business rules, procedures and data transformations and ability to manage through entire Software Development Life Cycle (SDLC) methodologies.
Experience in Analysis, Design, Development, Customizations and implementation of CRM using different modules in Salesforce, Confidential CRM, Informatica Cloud, Informatica, PL/SQL & SQL, Tableau, Qlik, Data Modeling, Data Warehousing, Data Integration, Master Data Management, Salesforce alignment and hierarchies, Field Sales reporting, scheduling tools & Siebel CRM.
Experience in implementing in SOA web services using SOAP/WSDL/XML/XSD
Experience in preparing Gap analysis & Design documentation (HLD and LLD)

TECHNICAL SKILLS

Salesforce CRM: Apex, VisualForce, S-Controls, Salesforce.com API,Force.com IDE, Integration, Web services, Apex Data Loader, Excel Connector, SOQL, SOSL, Angular JS, GIT, JENKINS Siebel CRM Siebel 8.1.1/8.0/7.8/7.7/7.5.3/6 Siebel EIM, EAI,Tools Siebel Configuration, eScripting, Business Services, Workflows

Databases: Oracle 11g/10g /9i/8i, MS SQL Server 2000/2005,IBM DB2

Programming Languages: SQL, PL/ SQL, Java, C, C++ & Unix Shell scripting.

ETL: Informatica Power Center 8.X,9.X, Informatica Cloud

Web Technology: Web Services, SOAP, WSDL, XSLT, XSD, XML, JavaScript, C,C++,CSS and HTML

Other Tools: TOAD, SQL*Loader, SQL Developer, Erwin, FOM, SKURA (SIM).

PROFESSIONAL EXPERIENCE

Confidential, NA

Customer Relationship Management

Responsibilities:

Supervising Application and Data Integration teams with size of 15+ members
Responsible for interacting directly with the clients & end customers
Supervising in the planning, implementation and proposing new systems and technologies
Supervising Design, development and deployment of Apex Classes, Controller Classes and Apex Triggers, Visualforce pages for various functional needs in the application.
Supervising quarterly/half yearly Call Plan, Alignment and daily User - Territory Management process Integration process.
Expertise in using Jenkins for Adding scripts, building the Suites and analyzing the results.
Expertise in workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates, approval processes, Reports and Dashboards to implement business logic.
Expertise in Translation Workbench onSFDCin-order to translate the custom labels, validation rules and email templates.
Expertise in SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Expertise in debugging Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
Expertise in batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
Expertise in design and deployment of Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the applications.
Expertise in creating Data synchronization Scheduled automated jobs - Integrating Confidential and other systems using Informatica Cloud
Expertise in writing SQL Scripts & PLSQL Procedures to integrate between Confidential and other systems

Environment: Confidential CRM, Salesforce CRM, Oracle 11g, Informatica Cloud, Informatica Power Center 9.6.2,TOAD, REST API,CTI, IWS

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