PROFESSIONAL SUMMARY:

• A senior ServiceNow Developer with extensive understanding of Software Development Life Cycle(SDLC) including methodologies like Agile, Waterfall etc.
• Direct hands on experience on various IT Services of Service - Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services.
• Experience in web development using HTML, JavaScript, CSS, JQuery and good knowledge of latest version of object oriented JavaScript libraries.
• Experience in enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs.
• Experience in HR Case Management Application and Administration of organizational data to facilitate the auto-assignment of HR cases, Catalog items to create the cases and the HR Service Portal.
• Expertise in doing CMDB bulk data,load data reconciliation with the help of transform map and transform script.
• Worked on creating users, roles, groups and configured LDAP Server and LDAP Listener for updating the user and group table record.
• Service-Now Administration and Production support including maintenance of lower life cycle instances.
• Hands-on experience leading all stages of systems development efforts including Requirement definition, design, architecture, testing and support outstanding project and program leader.

TECHNICAL SKILLS:

IT Tools: ITSM, Service Now, JavaScript, HTML, CSS.

Languages: C, C++, JAVA, SQL, JavaScript, HTML

Database: Oracle 10g/11g, SQL Server 2000/2005/2012 , MySQL 5.0/4.1, MS Access

Operating Systems: Windows, Unix, Linux

Tools: Pentaho,SQL Developer, PL/SQL developer, SQL*Plus, SQL*Loader, Crystal Enterprise XI, Business Objects, MS Office, MS Visio.

IDE s: Eclipse

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

ServiceNow Developer/Admin

Responsibilities:

• Worked on various ITSM applications in ServiceNow like Incident management, Change management and Problem management, Service Catalog, CMDB and Reporting.
• Worked on many Server Side Scripts, Client side Scripting, UI Actions and several business rules.
• Creating roles that provide selective access to Service Now and then assigning these roles when user needs to access a particular functionality. This helped a lot in maintaining privacy between users and the system.
• Wrote many inbound email actions to ease the work of creating incidents from an inbound email.
• Worked on Change Management module by enhancing the tool to the stakeholders and made it easy to understand and also calculated the lead time using custom table.
• Created a whole different workflow and ACL for the change management process and elevated roles for the change manager.
• Created many custom workflows to drive the process in a defined manner and set the approvals along the path.
• Developed Service Catalog that includes creating items, workflows, Catalog Client scripts and giving it an enhanced view using the Service Portal.
• Customized the widgets in Service Portal and created login rules for people with no roles and no groups to be redirected to portal on login.
• Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Worked on CMDB that involves importing the data and establishing the relationship between multiple Cis.
• Configured multiple forms for Asset module using Configuration Management Database.
• Worked on integration of third party applications into ServiceNow using APIs and Web Servers.
• Experience on working with Script Includes and Scripted Web Services.
• Worked with Finance team in developing an application to automate the process of
• Worked on UI Macros to create pages as templates.
• Worked on loading the data into ServiceNow using import sets.
• Develop and manage application code, user interface, and third-party integration components.

Confidential - San Francisco, CA

Service Now Developer

Responsibilities:

• Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans.
• Created functional and technical specifications documents for various Service Now modules
• Configured Data Dictionary overrides for Default values and operated with JavaScript functions.
• Coordinating the instance upgrade activities.
• MaintainedSCCM2007 infrastructure of one primary site and five secondary sites at flagship.
• Involved in cloning activities like raising the request for cloning created Business Rules, Client Scripts, UI Policies and UI Actions
• Worked as part of Scrum Team directly with Scrum Master, Software Developers, Product Managers and Stake Holders to test IT Operations Management (ITOM) Applications including Cloud Management solutions and Software Delivery Automation. Also involved with working in an agile development environment.
• Worked on UI Macros to create pages as templates on requirement from the stake holders
• Resolving typical Users access and roles issues by checking active directory and users table.
• Pulling reports and scheduling the reports as per the client requirement.
• Writing Catalog client scripts and UI policies to make client-side changes.
• Creating the UI pages to use them in catalog items, Implemented-using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on various kinds of variables and variable sets.
• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Worked on Asset Management to manage the lifecycle of assets from request andprocurement through retirement and ensure data quality.
• Writing script includes invoking them in qualifiers or variable scripting.

Confidential - Fort Lauderdale, FL

Service Now Developer / Administration

Responsibilities:

• Requirement gathering and understanding.
• Creation of highly Usable, Accessible, X-Browser, X-Resolution, and X-Platform compatible web applications using (X)HTML, DHTML, CSS, JavaScript, JavaScript Libraries.
• Translated wireframes into optimized program code using XHTML, CSS, JavaScript and DHTML.
• Worked extensively on numerous web technologies including HTML5, CSS 2.0, CSS 3.0, and JavaScript.
• Fixed bugs and provided support services for the application.
• Handling code optimization techniques to decrease much use of JavaScript in creating dynamic functionality, with the use of CSS classes.
• Used AJAX and JSON to make asynchronous calls to the project server to fetch data on the fly.
• Provided JavaScript and CSS fixes for the UI for issue like orientation issues in web and JQuery implementation.
• Worked on developing application in safari and chrome.
• Provided a brandable solution for all application so that header and footer are the same across the application.

Confidential - Dallas, TX

ServiceNow Developer

Responsibilities:

• Worked on end-to-end implementation of CTI Integrations, Supported the team with the work flow of the integrations.
• Designed and delivered technical methodologies around the ServiceNow platform.
• Gathered requirement from stakeholders for attributes needed to develop Service Catalog items.
• Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
• Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Worked on various modules of Service Now like Incident management, Change management, Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Strong knowledge of the server side scripting Business rules and Script Includes.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Trained Service Desk team and organized meetings to review content and testing efforts for testing in UAT for quarterly releases.
• Currently working to develop new service catalog items and fix bugs in incident, problem and change management.

Confidential - Pheonix, AZ

Service Now Developer

Responsibilities:

• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Configured UI Page and UI Macro using the Jelly and JavaScript.
• Managed end user portal and created dynamic, static block for the content management system.
• Implemented best practice of ServiceNow Scripting, which enhanced the System performance.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Strong knowledge of the server side scripting Business rules and Script Includes.
• Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and projects for multiple, diverse organizations.
• Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Implementation of Software and Change Management, ServiceNow Change Management.
• Implementation of changes to improve automation and efficiencies in ServiceNow.
• Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization.
• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
• Managed all Change Management Information (ServiceNow). Configured multilevel approval workflow for the change request.
• Implemented Risk Management for the Risk evaluation of the change Request associated with the Configuration Item.
• Managing ServiceNow (Change Management) ITILAutomate and standardize business processes for all Go-Lives. Consolidating all global IT to a single system of record.
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
• Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.
• Did performance tuning of the ServiceNow and also worked on System Diagnosis.
• Integrated Microsoft Translator with ServiceNow for translating the different string.

Environment: ServiceNow Berlin/Calgary,Windows10, Oracle 11g, WINSCP, SQL*Plus, JavaScript.

Confidential

Java Developer

Responsibilities:

• Responsible for Development, feature enhancements of the existing application.
• Designing the User Interface with JSP, Java Script, Struts Involved in client discussions for the requirements collection.
• Involved in full development cycle of Planning, Analysis, Design, Development, Testing and Implementation.
• Developed the application using Servlet, JSP.
• Used database connections like JDBC to make the connection to data base.
• Experience in SQL*Loader to load data from flat files obtained from various facilities.
• Developed the front-end part of the project using HTML, CSS and JSP.
• Worked on Oracle database to perform different operations like storing and retrieving the data.
• Used IDE tool Eclipse for developing the application.
• Participated in the unit testing by using JUnit.
• Made use of the apache tomcat to deploy the application on to the server.
• Participated in and contributed to group sessions, design reviews, and code analyzing.
• Creating the Sequence Diagrams and documenting the changes.
• Preparing unit test cases for Unit testing for the new functionality with Junit.
• Involved in User Acceptance Testing by Writing the Test Case Scenarios.
• Working closely with other teams of the project for pre and post development (support to QA /business teams/data team).