Web Designer / Owner Resume

PROFESSIONAL SUMMARY:

Web Designer / Owner

Confidential

Responsibilities:

Site hand - coded entirely in HTML using Notepad, with some Perl Confidential scripting and Adobe hotoshop.

Computer Repair Technician, Sales Associate

Confidential, Fairfield, Alabama

Responsibilities:

Confidential - Baton Rouge, LA

Support Analyst

Responsibilities:

Handled escalated tickets from helpdesk and routed them to other IS teams when needed.
Collaborated with Enterprise support team and project managers on complex issues.
Diagnosed, repaired, imaged and replaced Dell/Lenovo systems at 4 regional medical facilities and administrative offices.

Confidential - Baton Rouge, LA

Network Technician

Responsibilities:

Worked remotely, logging into domain controllers for business clients, RDP into workstations.
Managed Active Directory and Group Policy objects.
Mapped network drives and modified share/NTFS permissions.
Contacted third - party vendors when needed for assistance with proprietary software and hardware.
Assisted the helpdesk and field technicians and occasionally go on site when needed.
Performed patch panel and switch cable-management, toner/probe ethernet lines.
Monitored scheduled data backups.

Confidential - Baton Rouge, LA

Technical Support Representative

Responsibilities:

Answered calls, assessing problems and offering solutions regarding internet, TV and phone services.
Created tutorials for the training department's intranet page to assist other representatives.