EXECUTIVE SUMMARY:

• Around 10 years of Information Technology experience with expertise in Design, Implementation, Upgrade and
• Production Support for various business solutions. 5 Years of experience in salesforce.com working with Administration
• Development, Deployment, data migration and integration with external systems, 5 Years of experience in SAP BW
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers & Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S Controls.
• Good Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Work experience in Custom Integration of Outbound Messages, Workflow& Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Implemented Security setting across the organization using Roles, Sharing settings, Profiles and Permission sets.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer, Data Loader, Excel Connector and Workbench.
• Experience in working with REST and SOAP API’s.
• Preparing System test plans and System test design documents.
• Design and Develop functional and Technical requirements from the business requirements.
• Performing Document Reviews and Code walkthrough for new and modified programs.
• Strong knowledge of Sales and Marketing.
• Undergone complete life cycle Implementation ofBW 3.x/7.xwhich includesData - Modeling, Data Extraction, Generic Extraction, Data Loading, Scheduling, Monitoring, LO-Cockpit, Info-cubes, Multi-Cubes, SPOs,DSO objects,Info Packages, Transformations and DTPs, BEx- Analyzer and BEx Query Designer.
• Extensively worked on SAP R/3 LO-Cockpit CO-PA, Generic Extraction and different modules like SD, MM and FI.
• Developed flexible queries using filters, navigational attributes, variables, Cell Editor in BEx analyzer to facilitate data analysis in a drill down or summarized way to give detail level of information.
• Created the Process Chains to automate the data load, data target administration and monitored the processes.

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Salesforce Developer

Responsibilities:

• Gathered business requirement and did gap analysis.
• Prepared custom objects and reports using salesforce Lightning Experience.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Performed Cloud integration like Market Cloud
• Integrated Salesforce using Informatica tool for gathering client information.
• Provided analysis of problems and the solutions are recommended.
• Prepared design documentation and implemented plans and test case documents.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Performed product design and development tasks of high complexity which require research and analysis     
• As a developer performed complex software design tasks and worked independently on the design, installation and maintenance of complex Salesforce systems/projects.
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created custom objects and defined Lookup and Master-Detail Relationship among the objects.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Performed Analysis for Territory Management and sharing settings.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created workflows rules, field updates, tasks and email alerts.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Created and used Email templates in HTML and Visualforce.
• Implemented Web-to-lead to track and solve leads from the website.
• Regularly perform database de-duping and cleanup procedures.
• Manage ongoing support requests and administrative needs of users.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
• Worked on Outbound messaging, workflow rule functionality inSalesforce.
• Workflow rules for specific kinds of field changes and triggers for automaticSalesforceactions, such as sending email alerts, creating task records, or sending an outbound message.
• Worked on Apex scheduler and custom settings
• Worked with Communities to meet the business needs for using the company branding.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.

Environment: Force.com IDE, SOQL, SOSL, CSS, Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP,Cast Iron, Import Wizard, REST API.

Confidential, Columbus, OH

Salesforce Developer

Responsibilities:

• Created custom objects and fields and modified standard object to include required custom fields.
• Worked on workflow rules & approval processes.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Used Apex Explorer for viewing salesforce.com data
• Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-Duplication
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Created Custom Objects and defined lookup and master-detail relationships on the objects based on E-R diagrams.
• Used Junction Object in order to create many-many relationships between the custom objects
• Responsible for analyzing, collecting and preparing data for import into Salesforce.com
• Importing and exporting large volume of data using Data Loader.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Custom Tabs and Custom Objects.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Created user accounts and managed the profiles.
• Worked on role hierarchy & sharing rules to configure visibility.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and Summary Reports).
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Migrated data from CSV (Comma Separated Values) files to SFDC using Data Loader.
• Used Force.com Eclipse IDE plug-in to manage, debug and deploy Force.com applications in the Eclipse development environment.
• Implemented Field Level security for sensitive data holder fields.
• Coded Apex triggers and s-controls, created rule based automated workflows.
• Developed and configured various Reports and Report Folders based on the need in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in design, development and testing of web services to integrate with external systems.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications
• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Environment: Saleforce.com platform, CRM, Apex Language, Visual Force Pages, Visual Force Components & Controllers, AppExchange, Apex Data Loader, HTML, Java Script, Workflow &Approvals, Reports, VB and CS, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential

Salesforce Developer

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Workflow and Approvals, Reports, Custom Objects, Tabs, Visual Force Pages, Data Loader, Apex, Salesforce.com Enterprise Edition, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Provided support on ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created a Customer portal so that the customers can submit Cases.
• Worked on Case-Management system through which cases generated form the portal is directed to Users in queues to better assist the customers
• Created Apex Classes, Triggers to automate the Appointment Booking process by sending Email alerts.
• Involved in the data migration from Oracle to Sales force using Pervasive integration tool.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by the backend support teams.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal users.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP, HTML.

Confidential

SAP Confidential

Responsibilities:

• Prepared Technical specifications based on Functional specifications.
• Created Info Cubes & Data Store Object for various Functional Areas.
• Redesigned the Info Cubes using Remodeling toolbox using Add, Delete & Replace.
• Resolved the Data Load Error residing in the Error Stack.
• Analyze Inconsistencies and Errors through the Content Analyzer in the BI System.
• Enhanced existing master data extractors. Modified and created User Exit programs to accommodate additional fields in the extract structure of the data source.
• Activating standard queries and copying to the corresponding Z objects
• Designed Queries that are based on aggregation level.
• Created queries in the BEx Query Designer.
• Involved in Validated data consistency in reporting with Data Target against PSA after loading them to data targets.
• Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process Chains.
• Communicating users frequently to resolve their issues.

Confidential

SAP Confidential

Responsibilities:

• Involved in Load Monitoring.
• Involved in submitting the Ticket Status (Open/Close) report.
• Handled tickets with different priority and never missed the SLA.
• Involved in escalating high-prioritized tickets regarding extractions, performances issues and also load failures.
• Involved in developing the SLA reports at end of every month.
• Maintaining Work History for all the tickets until it is closed down.
• To inform the onsite people if there are any deadlocks.
• To communicate with the customer who posted the ticket.
• Investigate and propose resolutions for failures.
• Involved in both the Activities monitoring and Production Support.
• Maintain Work History for all the tickets until it is closed down.

Confidential

SAP Confidential

Responsibilities:

• Performed Data Extraction and Data Staging using LO Cockpit (LBWE) and extended the structures using User Exits to support the business needs
• Worked extensively on LO Cockpit. Loaded the data from R/3 to BW and used Initialization with Delta Update and Full Update methods
• Involved with performance tuning of Queries by maintaining Aggregates, Compression, Partition and Indexing of Info Cubes
• Used ODS to stage the data before transferring the ODS contents to the Info Cube
• Generated the Data source from SAP R/3 using LO-Cockpit
• Setup the Statistical Setup for the LO-Cockpit and used the V3 Update for Delta Management
• Involved in Installed Info Objects, Data Sources, Info Sources, Data Targets and Info Providers to load Master and Transactional Data from SAP R/3 System into BW System as per the client requirements by customizing them
• Involved in solving performance-related issues. Extensively worked in many Performance issue improvements in both loading and Execution activities

Confidential

BW Production Support

Responsibilities:

• Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process Chains.
• Handled the tickets of priority 4 and 5 by following (SOP) Standard Operating Procedures.
• Maintain list of all the activities for all the tickets until it is closed down.
• Supported the client by providing long-term solutions to the tickets by doing Root cause Analysis.
• Actively Involved in Rectification of Load Failure errors like Master Data Loads, Transaction Loads.
• Maintaining Reconciliation’s to verify the data in SAP R/3 and SAP BW are same or not after the data loads.
• Maintaining the queue - related to the system generated tickets and customer generated tickets.

Education: Master of Business Administration