Associate IT Engineer Internship Resume Alhambra, California - Hire IT People

SUMMARY

Developed applications using Angular.js, ASP.NET, CSS, HTML5, Java, Javascript, JSP, PHP, and VB.NET.
Used MySQL to create and manage databases linked to web applications. Performed data normalization, set user roles, and created stored procedures.
Attained understanding of the principles of project management, Scrum methodology, and software development. Participated as scrum master and scrum team member on multiple student projects.
Achieved ISTQB Foundation Level Certification, demonstrating knowledge of test design, test management, and testing principles.
Explored the uses of Jira by creating and managing projects, workflows, and issues.

PROFESSIONAL EXPERIENCE

Confidential, Alhambra, California

Associate IT Engineer Internship

Responsibilities:

Responsible for a project upgrading over 80 company computers to Windows 10 while also replacing outdated hardware. This allowed for greater employee productivity, improved equipment reliability, and compliance with company IT policy.
Successfully advocated for departmental documentation to be organized in a central online database, and documented solutions with relevant technical and non - technical details. This change simplified the training of new hires and ensured that information would be retained through personnel changes.
Provided helpdesk support in a fast-paced environment through the KACE ticketing system. Prioritized, tracked, and escalated issues according to departmental procedures. Closed an average of 5 tickets a day by fixing issues that impeded the work of other employees.
Worked independently to troubleshoot, install and upgrade a variety of programs like Microsoft Office, Solidworks, Cadence OrCad, Visual Studio, and Matlab. These actions were important to allow employees to collaborate with third party contractors and different company branches using up-to-date software.
Serviced, repaired, and maintained Dell computers and printers.
Used Macrium and Clonezilla to create and deploy Windows 10 and 7 images.
Configured network, display, and user access settings.