Services And Support Consultant Resume
SUMMARY:
- 6 + years of experience of Design, Development and Production Support.
- Expertise on Account Payables Automation solution.
- Experience in implementing and supporting Oracle Fusion Middleware products.
- Experience in implementation of end - to-end integration projects.
- Extensive experience in working as technical lead consultant providing timely solutions including testing, Support, user verification, technical and operational documentation, training and knowledge transfer.
- A quick learner, excellent analytical and problem solving skills, and ability to handle multiple tasks effectively.
TECHNICAL SKILLS:
Domain: Finance, Insurance, Oil & Gas, Manufacturing
Languages: Java, JavaScript, Shell Script, Python, HTML/CSS, XML
Web/App Servers: Weblogic 10.3.6, Weblogic 12c, Oracle HTTP server, WebSphere
RDBMS: Oracle 11g/10g (PL/SQL), MySQL
Operating Systems: UNIX, LINUX, Windows
Tools: Oracle JDeveloper, Eclipse, SVN, JIRA, Confluence, Git Hub, Putty, WinSCPNagios, New Relic, PyCharm, WireShark, Citrix, QlickView
Framework: Inspyrus, Oracle SOA Suite, Oracle WebCenter Content, Oracle ADF, IPM Solution Accelerator, AXF Adapter, WebCenter Forms Recognition, Oracle WebCenter Capture, WebCenter Spaces, BAM, BPM, Oracle EBS
Cloud: Rackspace, Oracle Cloud
PROFESSIONAL EXPERIENCE:
Confidential
Services and Support Consultant
Responsibilities:
- Triage, Diagnose and Assist fixes to production system.
- Coordination across Development Team, Tech ops, EBS Application support to resolve production incidents with teh SLA’s defined.
- Implementing enhancements as new requirements by clients and testing teh same.
- Deploying fixes to production.
- Server tuning, Certificate import using keystore, Cron Job scheduling, Quartz scheduling.
- Optimizing PL/SQL Queries.
- Configuring monitoring tools, Email Config.
- Java Code debugging and enhancements.
- Network monitoring using WireShark.
- Test fixes and perform post-resolution follow-up to ensure problems has been adequately resolved
- Performing RCA’s for issues, creating knowledge based articles and documentation.
Confidential
Technical Lead (Upgrade/Development/Support)
Responsibilities:
- Upgrading exiting AP Automation system from RHEL 05 to RHEL 06
- Using Java & JavaScript to automate teh flow.
- Developing Webservices using RIDC to integrate with
- Migration of human workflows.
- Configuration of Weblogic server, SOA Suite and Content Imaging.
- Clustered environment implementation.
- Integration with Active Directory LDAP.
- BPEL composite deployment.
- Mail session configuration.
- JVM tweaking to support load.
- PeopleSoft integration using AXF adapter.
- Installation of Weblogic server and Oracle Products.
- Serve as 3rd level support for ongoing maintenance and issues.
- Experienced in teh process to approve all new releases.
- Incident Change, Problem Management experience.
Confidential
Team Lead
Responsibilities:
- Production support for teh AP Automation implementation
- Collaboration with Business users for User acceptance
- Requirement gathering and analysis for all new enhancements and Change requests.
- Test cases and Defect management with business and development team.
- Creating wlst scripts and shell script to automate deployment.
- Cron Job scheduling to automate teh alerts.
- Sanity testing on each environment after each migration.
- Development of localization for Non-Western character set images using KFI approach.
- Completing unit, SIT, UAT testing for migrated components.
- Created RIDC Webservice.
- Strong experience in handling java based application and solving technical issues related to it.
- Server tuning and resolving issues using monitoring tools.
Confidential
Team Member
Responsibilities:
- UI designing for AAM Portal using content driven Architecture.
- Deployment of portal, SOA workflows and unit testing.
- Content migration.
- Fishbowl components deployment and customization using IDOC scripting.
- Configuration of WebLogic server, WebCenter Spaces & WebCenter Content
- Development of integration tools for UCM and WebCenter Spaces.
Confidential
Team Member(Development/Maintenance)
Responsibilities:
- Requirement gathering and product backlog
- Design, Development and Unit tests of modules using WebCenter & ADF.
- Test cases and Defect management with business and development team
- Creation of UCM-JDE utility for integration with Oracle JDE.
- Web Service creation using RIDC.
- Unix Script for automation.
- Tuning queries, which are used regularly on daily basis.
- Developing Portals using Oracle ADF and deploying in Weblogic server.
- Batch Loader utility creation using java for migration of historical documents.
- Customization of components in WebCenter Content.
- Performed GAP Analysis and initiated Remediation Plans
- Implemented Oracle PL SQL functions and Stored Procedures.
- Configuration of WebCenter content, WebCenter Portal in clustered environment
- Mail Session Configuration in Weblogic Server.
- Creation of Technical Specification Documents.
- Participated in Post Validation Activities such as Periodic Review, IT Audit and Coordinated IT team.
- Participated in all Phases of Test Life Cycle from Test Planning to Defect Tracking and Managing Defect Lifecycle
