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Services And Support Consultant Resume

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SUMMARY:

  • 6 + years of experience of Design, Development and Production Support.
  • Expertise on Account Payables Automation solution.
  • Experience in implementing and supporting Oracle Fusion Middleware products.
  • Experience in implementation of end - to-end integration projects.
  • Extensive experience in working as technical lead consultant providing timely solutions including testing, Support, user verification, technical and operational documentation, training and knowledge transfer.
  • A quick learner, excellent analytical and problem solving skills, and ability to handle multiple tasks effectively.

TECHNICAL SKILLS:

Domain: Finance, Insurance, Oil & Gas, Manufacturing

Languages: Java, JavaScript, Shell Script, Python, HTML/CSS, XML

Web/App Servers: Weblogic 10.3.6, Weblogic 12c, Oracle HTTP server, WebSphere

RDBMS: Oracle 11g/10g (PL/SQL), MySQL

Operating Systems: UNIX, LINUX, Windows

Tools: Oracle JDeveloper, Eclipse, SVN, JIRA, Confluence, Git Hub, Putty, WinSCPNagios, New Relic, PyCharm, WireShark, Citrix, QlickView

Framework: Inspyrus, Oracle SOA Suite, Oracle WebCenter Content, Oracle ADF, IPM Solution Accelerator, AXF Adapter, WebCenter Forms Recognition, Oracle WebCenter Capture, WebCenter Spaces, BAM, BPM, Oracle EBS

Cloud: Rackspace, Oracle Cloud

PROFESSIONAL EXPERIENCE:

Confidential

Services and Support Consultant

Responsibilities:

  • Triage, Diagnose and Assist fixes to production system.
  • Coordination across Development Team, Tech ops, EBS Application support to resolve production incidents with teh SLA’s defined.
  • Implementing enhancements as new requirements by clients and testing teh same.
  • Deploying fixes to production.
  • Server tuning, Certificate import using keystore, Cron Job scheduling, Quartz scheduling.
  • Optimizing PL/SQL Queries.
  • Configuring monitoring tools, Email Config.
  • Java Code debugging and enhancements.
  • Network monitoring using WireShark.
  • Test fixes and perform post-resolution follow-up to ensure problems has been adequately resolved
  • Performing RCA’s for issues, creating knowledge based articles and documentation.

Confidential

Technical Lead (Upgrade/Development/Support)

Responsibilities:

  • Upgrading exiting AP Automation system from RHEL 05 to RHEL 06
  • Using Java & JavaScript to automate teh flow.
  • Developing Webservices using RIDC to integrate with
  • Migration of human workflows.
  • Configuration of Weblogic server, SOA Suite and Content Imaging.
  • Clustered environment implementation.
  • Integration with Active Directory LDAP.
  • BPEL composite deployment.
  • Mail session configuration.
  • JVM tweaking to support load.
  • PeopleSoft integration using AXF adapter.
  • Installation of Weblogic server and Oracle Products.
  • Serve as 3rd level support for ongoing maintenance and issues.
  • Experienced in teh process to approve all new releases.
  • Incident Change, Problem Management experience.

Confidential

Team Lead

Responsibilities:

  • Production support for teh AP Automation implementation
  • Collaboration with Business users for User acceptance
  • Requirement gathering and analysis for all new enhancements and Change requests.
  • Test cases and Defect management with business and development team.
  • Creating wlst scripts and shell script to automate deployment.
  • Cron Job scheduling to automate teh alerts.
  • Sanity testing on each environment after each migration.
  • Development of localization for Non-Western character set images using KFI approach.
  • Completing unit, SIT, UAT testing for migrated components.
  • Created RIDC Webservice.
  • Strong experience in handling java based application and solving technical issues related to it.
  • Server tuning and resolving issues using monitoring tools.

Confidential

Team Member

Responsibilities:

  • UI designing for AAM Portal using content driven Architecture.
  • Deployment of portal, SOA workflows and unit testing.
  • Content migration.
  • Fishbowl components deployment and customization using IDOC scripting.
  • Configuration of WebLogic server, WebCenter Spaces & WebCenter Content
  • Development of integration tools for UCM and WebCenter Spaces.

Confidential

Team Member(Development/Maintenance)

Responsibilities:

  • Requirement gathering and product backlog
  • Design, Development and Unit tests of modules using WebCenter & ADF.
  • Test cases and Defect management with business and development team
  • Creation of UCM-JDE utility for integration with Oracle JDE.
  • Web Service creation using RIDC.
  • Unix Script for automation.
  • Tuning queries, which are used regularly on daily basis.
  • Developing Portals using Oracle ADF and deploying in Weblogic server.
  • Batch Loader utility creation using java for migration of historical documents.
  • Customization of components in WebCenter Content.
  • Performed GAP Analysis and initiated Remediation Plans
  • Implemented Oracle PL SQL functions and Stored Procedures.
  • Configuration of WebCenter content, WebCenter Portal in clustered environment
  • Mail Session Configuration in Weblogic Server.
  • Creation of Technical Specification Documents.
  • Participated in Post Validation Activities such as Periodic Review, IT Audit and Coordinated IT team.
  • Participated in all Phases of Test Life Cycle from Test Planning to Defect Tracking and Managing Defect Lifecycle

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