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Ambient Consulting Resume

Atlanta, GA

EXECUTIVE SUMMARY

  • Accomplished Change Management Consultant, Business Readiness Lead, and Project Manager with a progressive portfolio transforming organizational change and challenges into profitable growth. Partnered with business and technical resources to develop robust change management strategies uniquely designed for teh business.
  • Spearheaded teh development and integration of various deployment deliverables to include: Stakeholder and Impact Analysis, Project Plan, Business Readiness Strategy, Change and Implementation Plan, Communications Plan, Adoption Strategy, Risk Mitigation Plan, Training Strategy, Adoption and Handover strategy. Proven record of accomplishment in bridging teh gap between business and technology while managing multiple concurrent projects.

AREAS OF PRACTICE

  • Business Readiness
  • Change Management
  • Project Management (Agile and Waterfall)
  • Change Management Strategy/Change Plans
  • Local & International Compliance
  • Lean/ Six Sigma
  • Internal Audit / SOX
  • Budgeting / Forecasting
  • Instructional Design
  • CBT, WBT
  • Travel/Transportation
  • Healthcare
  • Manufacturing
  • Training/Education
  • Energy
  • Government
  • Wholesale and Retail
  • Sales
  • Dynatrace
  • ALM
  • SAP
  • Oracle
  • Trillo
  • Team Services
  • MS Project
  • EPIC (CHS)
  • Extend
  • Articulate Storyline

PROFESSIONAL EXPERIENCE

Ambient Consulting

Confidential, Atlanta, GA

Responsibilities:

  • Designs lead and deliver solutions to enable business readiness and people side of change for technology, process, and organizational initiatives - GDPR, Privacy/Information Security, Accelerate Speed to Market - Agile Transformation, System Monitoring Upgrade - Dynatrace.
  • Engagements include developing change management approach, business readiness strategy, performing stakeholder interviews and assessments, leadership and employee engagement, organizational alignment, training, and communication, executing training and communication for all impacted Delta Business units and IT employees.
  • Deploys Change Impact Assessments based on situational awareness and efforts to help qualify needs and develop solution approaches.
  • Reports Business Readiness project progress to VPs, Business Owners, and Senior Management.
  • Establishes and maintains solid relationships with stakeholders and technical project team members.
  • Identifies, raises and resolves risks to end user engagement, buy-in and solution adoption.
  • Identifies, raises, and supports suitable resolution to job, process and policy impacts
  • Works with project teams to integrate change management activities into teh overall project plan.
  • Works with customers to translate business requirements into defined training needs including conducting needs analysis and developing learning objectives, scope, audience, timing, delivery method, and resource acquisition to fulfill training needs within teh budget and timeline requirements.
  • Utilizes ADDIE Learning Model to develop training content and materials.
  • Produces Adoption, and Risk Mitigation Plans.
  • Updates project/Business Readiness documentation on SharePoint site with OCM and PMO required documentation.

Confidential, Atlanta, GA

Business Readiness Lead/Change Management Consultant/Training Specialist

Responsibilities:

  • Designed, delivered, and led solutions to enable business readiness and people side of change for technology, process, and organizational initiatives.
  • Developed and deployed Stakeholder Assessment, Change Management Plans, Communication Plans, Training Plans and any additional Change Enable tools and plans.
  • Developed Change Impact Assessments based on situational awareness and groups being impacted by teh change.
  • Reported Business Readiness project progress to VPs, Business Owners, and Senior Management.
  • Established and maintained solid relationships with stakeholders and technical project team members.
  • Identified and mitigated risk and resistance from teh Business and teh people side impacted by teh change.
  • Conducted readiness assessments.
  • Integrated change management activities in teh overall project plan.
  • Translated business requirements into defined training needs including conducting needs analysis and developing learning objectives, scope, audience, timing, delivery method, and resource requirements to fulfill training needs within teh budget and timeline requirements.
  • Analyzed, evaluated, and documented job processes within department pertaining to SAP functionality.
  • Facilitates stakeholder alignment, communication planning, training planning, readiness checkpoint, and Go/NoGo decision assessment meetings.
  • Updated project/Business Readiness documentation on SharePoint site with PMO required documentation.
  • Utilizes ADDIE Learning Model to develop training content and materials.

Confidential, Atlanta, GA

Change Management Consultant

Responsibilities:

  • Developed Change Management Plans, Communication Plans, Training Plans and any additional Change Enable plans.
  • Reported project progress to VPs, Business Owners, and Senior Management.
  • Identified risk regarding change and mitigating risk and resistance from teh Business and team.
  • Conducted readiness assessments and readiness check point regarding Organization Change.
  • Worked with customers to translate business requirements into defined training needs including conducting needs analysis.
  • Developed learning objectives, scope, audience, timing, delivery method, and resource requirements to fulfill training needs within teh budget and timeline requirements.
  • Designed, developed, and delivered entry level and advanced level courses for both internal and external audiences in alignment with courseware development principles such as ADDIE Learning Model.
  • Determined needs of courses and appropriate method(s) of delivery.
  • Supported teh on-line learning environment through training and implementation and promoted teh expanded use of Course Management Software.
  • Supported training materials using company styles, standards, and development tools ensuring dat all information was consistent, easy to understand, and well organized.
  • Hands-on administration of LMS or SCORM, Articulate Storyline 2, Adobe Captivate, Inquisiqtr4 LMS as well as online teaching and learning methods. Generated and monitored reports provided to stakeholders.
  • Familiar with MS Word, Excel, Project, PowerPoint, Publisher, Visio, Adobe, and Movie Maker to develop marketing materials, reports, and presentations.

Confidential, Charlotte, NC

Physicians Connect Specialist/Change Management Specialist

Responsibilities:

  • Communicated with VPs, Physicians, Business Owners, and Stakeholders to identify and mitigate risk regarding change management, business readiness, software updates and implementations at a Nation’s Third Largest Level One Trauma Center.
  • Participated as a member of teh Change Management Team to implement project management plan and deliverables to streamline processes as EPIC was implemented at newly acquired hospitals.
  • Participated in Change Management Plan implementation and organizational transition to reach surrounding hospitals, patients, and doctors more TEMPeffectively.
  • Worked with Change Management Team to transition teams and departments to new facilities.
  • Assessed department readiness and risks as CHS transitioned to higher level of IT integration for Healthcare systems.
  • Participated with Project Team to utilized and evaluate Physician Connection integrated IT Healthcare procedures for Virtual ICU, MedAir, and ER Trauma systems. Reports risks to stakeholders and business owners.
  • Evaluated and implemented quality initiatives to achieve system goals. Assisted with training goals for call center associates.
  • Evaluated processes and systems, made recommendations to reduce waste, improve customer satisfaction, and improve financial outcomes utilizing Lean and Green Belt tools.
  • Evaluated processes and systems, made recommendations to reduce waste, improve customer satisfaction, and improve financial outcomes utilizing Lean and Green Belt tools.
  • Communicated TEMPeffectively with doctors, stakeholders, and team members to ensure consistency and seamlessness in service experience, documents and validates information related to assigned projects to ensure compliance to governmental regulations, protocol, and policies and procedures.
  • Utilized SharePoint, IDX Web, Xtend, PowerChart Office, FirstNet, STAR, Cacti Recording System, and Telemedicine Conferencing Station.

Confidential

Program Developer

Responsibilities:

  • Conducted and implemented Change Management Plan leveraging industry best practices to guide change.
  • Updated clients and stakeholders at weekly and monthly meetings and acted as tier 2 support.
  • Function as Change Management lead for operations and implementation for new processes and new employee onboarding.
  • Participated with Project Team to implement strategic initiatives for teh Economic Development Department.
  • Developed and streamlined data and budgets using Microsoft Excel Pivot Tables and SharePoint. Presented streamlined processes and tables to executive staff, clients, and deans.
  • Utilized SharePoint to monitor LMS and learning systems. Tier 2 Administrator for LMS and training system

Confidential, Huntersville, NC

Senior Director Education

Responsibilities:

  • Developed and deployed Change Management Plans, Communication Plan, Training Plans and any additional Change enable plans during operation expansions and transitions.
  • Conducted readiness assessments and readiness checkpoint regarding organization change.
  • Developed and oversaw project plans and deliverable to ensure dat milestones were met, and goals exceeded.
  • Identified and mitigated risks.
  • Communicated recommendation and implementation plan to executive leadership, business owners, and stakeholders.
  • Worked with project teams to integrate change management activities in teh overall project plan.
  • Worked with customers to translate business requirements into defined training needs including conducting needs analysis and developing learning objectives, scope, audience, timing, delivery method, and resource requirements to fulfill training needs within teh budget and timeline requirements.
  • Reviewed project business cases, accurately reviewing business requirements and scope of solution.
  • Facilitate stakeholder alignment, communication planning, training planning, readiness checkpoint, and Go/NoGo decision assessment meetings.
  • Updates project/Business Readiness documentation on SharePoint site with PMO required documentation.
  • Developed and implemented training based on ADDIE Learning Model.

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