PROFESSIONAL SUMMARY

• 12 plus years of experience in IT Industry as Pragmatic IT Delivery Management professional with a well.
• Earned reputation for strong work ethic, approachability and consistent commitment to team leadership and innovation.
• Adept at building strong relationships with global C - level management.
• Successfully delivers large complex infrastructure and application projects and solutions through expert leadership of cross-functional on-shore and offshore support organizations.
• Proactively drives service level management to meet or exceed quality of service commitments.
• Proven track record of successful program management, solid financial performance, executive and organizational leadership, ITIL based service management, transition and transformation services.
• Meeting service goals with available resources.
• Problem and Incident management ensuring that ensure SLA’s are achieved and client expectations are met
• Knowledge of Service Management and Best practice in the IT industry.
• Experience of international service provision.
• Asset Optimization and capacity management:
• Migrating and consolidating legacy environment.
• Primary goal is to ensure that IT resources are right-sized to meet current and future business requirements in a cost-effective manner
• Strictly followed ITIL process with business capacity management, service capacity management, and component capacity management
• Proactively involved in capacity planning of storage, computer hardware, software and connection infrastructure resources for IT service growth according to the budget constraints
• Proactively involved in capacity planning for any potential capacity related issues likely to arise and justifies to any necessary investment decisions were taken for business and IT stakeholders
• Involved in Performance analysis of measurement data, including analysis of the impact of new releases on capacity
• Involved in Performance tuning of activities to ensure the most efficient use of existing infrastructure
• Experience in managing and creating virtualized power environment:
• Managed projects to create virtualized IBM environment.
• Formulating effective strategies to increase performance.
• Encouraging the maximum usage of the company’s services.
• Providing accurate and timely service activity information to the Operations Manager.
• Acting as the central point of communication within the Service Delivery team.
• Growing services so that they meet a client’s expectations.
• Interpreting service delivery to staff.
• Enforcing safety regulations.
• Implementing effective performance management processes.
• First line incident management.
• Reviewing the company’s current service activities and processes.
• Creating stakeholder maps.
• Reporting on service results.
• Carrying out staff performance reviews.
• Organizing appropriate training for staff members.
• Holding weekly and monthly staff meetings.
• Using the latest service management tools, techniques and trends.
• Planning everything from strategy and tactics right through to operations.
• Good knowledge on Devops and cloud concepts
• Container Image Maintainer
• App migrations to containers
• Production Container Deployments
• Hands on virtualization technology: VMware (vSphere)
• Version control systems: GIT, SVN
• PROFESSIONAL EXPERIENCE

  Confidential, Princeton, NJ

  Dev ops/Build Engr LEAD

  Responsibilities:

  • Installation and Configuration of IBM WebSphere Application Server 8.5.5 and JBOSS 6.4.2
  • Migrated Websphere8.5.5 to JBOSS Eap 6.x for 355 applications and involved in complete evaluation, feasibility, and contacting Red hat team for any code changes if required.
  • Determined and suggested hardware and software specifics to the System and customized as per the requirements.
  • Automated build and deployment using Jenkins to reduce human error and speed up production processes
  • Reduced deployment time for critical agile project infrastructure from ~1 month to 2 days
  • Managed GIT Hub repositories and permissions, including branching and tagging
  • Configured Node Manager for running managed servers
  • Build and deploy applications (EAR, WAR, JAR) using ANT, MAVEN scripts. Deployed applications like (EAR, WAR, JAR) using Shell scripts from Jenkins
  • Installed and configured Apache HTTP Server 2.0, Tomcat 6.0, IIS 6 and Sun One Web Servers in various environments.
  • Installed and configured plug-ins for Apache HTTP server and Sun One Web server to proxy the request for JBOSS server.
  • Worked on setting up LDAP, SSL certificates on WebSphere using the key stores.
  • Extensive working knowledge on automation for deployment/ configuration of different Application servers (Was, JBoss) and Web Servers (Apache,IBM HttpServer, IHS) and Web Containers like Tomcat etc.
  • Experience in Load Balancing to configure Load Balancer rules to evenly distribute traffic between multiple servers.
  • Maintain build profiles in Team Foundation Server and Jenkins for CI/CD pipeline
  • Performed Deployment of Release to various QA & UAT in Linux environments.
  • Defined Release Process & Policy for 45 + applications early in SDLC.
  • Followed Agile process.
  • Designed and Implemented build framework for 100 + applications using Jenkins & ANT/MAVEN as build framework tools. Using SVN/GIT repository
  • Hands on with Agile Process end to end
  • Used Jenkins AWS Code Deploy plug-in to deploy to AWS.

  Confidential NJ

  Lead Infrastructure/DevOps Middleware Support

  Responsibilities:

  • Installed, configured and maintaining servers like JBOSS, WebSphere Application Server 6.1,7.0,8 + Apache, Tomcat and IBM HTTP Server, UNIX platforms- AIX, HP-UX, Linux and Windows.
  • Deployed Enterprise Applications on highly available vertical and horizontal clusters and troubleshoot the applications.
  • Applied software maintenance, fix packs and web service feature packs and keeping the system software releases current.
  • Created Self-Signed SSL Certificates for WebSphere Application Server.
  • Worked on Heap analyzer, Thread Analyzer to analyze the core dumps and thread dumps for performance tuning.
  • Supported and worked as a SysAdmin
  • Hands on with Blade logic for the application deployments
  • Worked closely with the network and development and business to meet the requirements.
  • Responsible for upgrades, fixpacks, patches, for all the software as per the business requirements
  • Actively Involved in DNS setup
  • Hands on AIX to LINUX Migration
  • Automated build and deployment process with Jenkins and Maven, eliminating 80% of manual work
  • Maintained SVN/GIT repositories for DevOps environment: automation code and configuration
  • Drove strategy for migrating from Perforce to GitHub, including branching, merging, and tagging
  • Fully involved and successfully completed the Data Center Migrations
  • Hands on with technical knowledge in security engineering, system and network security, and authentication protocols, cryptography and application security.
  • Good understanding of network protocols
  • According to the industry standards, design public key infrastructures (PKIs), including the use of certification authorities (CAs) and digital signatures as well as hardware and software.
  • Managed SSL certification deployments and PKI infrastructure

  Confidential, NJ

  Senior Build/IAC Config & Change Management Engr. (GTI-IPD-Service Delivery)

  Responsibilities:

  • Installed, configured and maintaining servers like, WebSphere Application Server 6.1,7.0,8 + Apache, Tomcat, and IBM HTTP Server, UNIX platforms- AIX, HP-UX, Linux and Windows. And Chase internal tools like FAST, Myweb
  • Deployed Enterprise Applications on highly available vertical and horizontal clusters and troubleshoot the applications.
  • Applied software maintenance, fix packs and web service feature packs and keeping the system software releases current.
  • Created Self-Signed SSL Certificates for WebSphere Application Server.
  • Worked on Heap analyzer, Thread Analyzer to analyze the core dumps and thread dumps for performance tuning.
  • Worked on Jython Scripting to automate the environment.
  • Successful service delivery - SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  • Responsible for any change management processes
  • Responsible for any incidents relating to release management
  • Coordinating the team to make sure any major incidents are managed professionally
  • Building and maintaining internal and external relationships and services
  • Responsible for all systems and processes in place to be sure effective service delivery
  • Reporting on process improvements, team performance and agreed service levels
  • Siteminder Web-Agent AND Policy Server, Siteminder FSS, Oracle OpenSSO
  • SiteMinder Policy Server. Provides policy management, authentication,
  • Authorization, and accounting services.
  • SiteMinder Web-Agents. Integrated with a standard Web server, SiteMinder Agents enable SiteMinder to manage access to Web applications and content according to predefined security policies. SiteMinder Web Agents work with the Policy Server to authenticate and authorize users for access to Web
  • Creating policy ACO, HCO policy domains and doing the siteminder registration and config accordingly on apache and WebSphere.

  Confidential, NJ

  Lead Middleware Engineer

  Responsibilities:

  • Responsible for leading project teams in successfully identifying and modifying application code for all required programs supporting business operations.
  • Developed tracking and reporting process, led project review meetings and maintained project history library as required by federal regulatory agencies.
  • Served as the liaison to third party service providers for all outsourced business applications.
  • Completed projects successfully, on time and within budget. High customer satisfaction achieved.
  • Building a personal relationship with key client staff
  • Successful service delivery - SLA achievement and high level of customer satisfaction
  • Monitoring overall performance of services
  • Good communication around issues and opportunities - get things done, make things happen
  • Collaborating with senior management on client account management and growth
  • Ensuring operations teams are aware of changes and are prepared Building service reports
  • Service reporting and sponsoring service delivery meetings
  • Pulling in additional resources when needed teams or people for specific issues /opportunities
  • Removing all obstacles to customer satisfaction
  • Communicating across organizational boundaries - from engineers through to senior managers
  • Responsible for hardware and software best practices as defined by the Managed Services management
  • Deciding on service level agreements both operationally and for contracted services
  • Developing and recommending service and process improvements
  • Responsible for any change management processes
  • Responsible for any incidents relating to release management
  • Coordinating the team to make sure any major incidents are managed professionally
  • Building and maintaining internal and external relationships and services
  • Responsible for all systems and processes in place to be sure effective service delivery
  • Reporting on process improvements, team performance and agreed service level
  • SiteMinder Policy Server. Provides policy management, authentication,
  • Authorization, and accounting services.
  • SiteMinder Web-Agents. Integrated with a standard Web server, SiteMinder Agents enable SiteMinder to manage access to Web applications and content according to predefined security policies. SiteMinder Web Agents work with the Policy Server to authenticate and authorize users for access to Web
  • Creating policy ACO, HCO policy domains and doing the siteminder registration and config accordingly on apache and WebSphere.

  Confidential, Trenton, NJ

  Lead Middleware Engr.

  Responsibilities:

  • Supported on client/ user and application interface which were deployed on
  • Websphere application server 6.x/ 7.0.
  • Trouble shooting websphere product issues and application issues of WebSphere Application Server
  • Troubleshooting Out of Memory issues by analyzing the heap dumps and java core dumps.
  • Troubleshooting issues related to SSO, authentication and authorization, as well as troubleshooting LDAP issues.
  • Troubleshooting Crashes, hung in production environment on Websphere application server by analyzing java cores and system cores files to point out the hung thread and also any library files on the OS which lead to a crash.
  • Supported problem and change tickets for client server support operations for work involving problem determination and implementation of changes to WAS AND MQ which are not standardized and require independent thought and problem solving to resolve and requires interaction with other teams is often required to solve issues
  • Installation and configuration of WebSphere application server, WebSphere MQ, IHS, Apache Web Server on Sun Solaris, IBM AIX, as well as Windows Platforms.
  • Installed and configured IBM IHS HTTP server to the industry standards and configured directives.
  • Secure Socket Layer (SSL) certificate procurement, installation/ renewal and
  • Scripting using jack, Jython, Shell, Perl Scripts to automate administration tasks
  • Configured WAS Global Security using Tivoli Directory Server and SSL for Web Server.
  • Generated http plug-in config and moved it to remote web servers.
  • R12siteminder installation,configuration creating webagents, policy server,domains.registration
  • SiteMinder Policy Server. Provides policy management, authentication,
  • Authorization, and accounting services.
  • SiteMinder Web-Agents. Integrated with a standard Web server, SiteMinder Agents enable SiteMinder to manage access to Web applications and content according to predefined security policies. SiteMinder Web Agents work with the Policy Server to authenticate and authorize users for access to Web
  • Creating policy ACO, HCO policy domains and doing the siteminder registration and config accordingly on apache and websphere.

  Confidential, Hopewell, NJ

  Middleware Engr.

  Responsibilities:

  • Managing resources to meet daily delivery schedules.
  • Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.
  • Providing guidance to subordinates on company goals and policy.
  • Looking after post sale client relationships.
  • Service transition for customers as services are added or removed.
  • Implement a functional PMO approach to manage project risk
  • Develop and implement a project accounting approach to identify project profitability
  • Monitoring staff to ensure the prompt resolution to all client queries.
  • Managing staff induction, training, and performance reviews.
  • Building strong, lasting client relationships with clients.
  • Delegating tasks and responsibilities to appropriate personnel.
  • Spotting new client business opportunities.
  • Delegating responsibility and ownership of tasks to staff.
  • Building up a working knowledge of clients operating environment.
  • Conducting key client facing meetings.
  • Resolving conflicts within the project team.
  • Communicating complex technical concepts to clients.
  • Writing up service delivery reports.
  • Ensuring that projects are completed on time.
  • Digitally literate enough to be able to communicate with technical staff.
  • Improving a company’s capabilities.
  • Never compromising on standards of quality.
  • Knowledge of the lifecycle of service systems.
  • Expertise in planning and delivering service to clients.
  • Able to work with internal and external partners.
  • Experience of working in both the public and private sectors.

  Confidential, Warren NJ

  Lead Engr.

  Responsibilities:

  • Responsible to meet and exceeds its obligations in service delivery with respect to all Service Level Requirements (SLR’s)
  • Responsible for quality and profitable services are performed to the agreed SLA.
  • Responsible to specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery.
  • Creating reports are provided to an agreed schedule, including management and account performance reports
  • Responsible to deliver all required services under the outsourcing agreement to the highest quality
  • Worked with the Client’s representatives to make sure the required services continue to support the Client’s business needs
  • Provided recommendations for new services and / or changes to existing services, which could benefit the Client in achievement of their business objectives
  • Coordinated all activities on behalf of the service to a seamless single point of contact for all delivery services
  • Responsible for all processes and procedures are kept up-to-date and accurately reflect Customer environments and requirements
  • Liaise with all internal service delivery teams to see consistent high level of service
  • Coordinated the Client is notified as soon as possible of any possible disruption to services provided by Commander under the outsourcing agreement
  • Assist with the management of the P&L for the outsourcing agreement and seek to overachieve KPI’s in regards to profitability without impacting other SLR’s
  • Manage and drive all Commander services through adoption and implementation of ITIL processes and procedures
  • Minimize risk to both Commander and the client
  • Assist the Client’s execution of their IT strategy through the selling of the Commander lines of business
  • Assist the Client’s IT executives and other senior Management as appropriate in their planning activities as required
  • Provided assistance to the Client in researching new and / or emerging technologies to ascertain their potential benefits to the Client

  Confidential, NY

  Sr. WebSphere Administrator/SA

  Responsibilities:

  • Installed and configured IBM WebSphere Application Server 6.1/MAXIMO on AIX and Windows platforms.
  • Package, build, Integrate and deploy enterprise J2EE applications on WebSphere 6.1 that involves EAR (Enterprise Archives) and WAR (Web Archives).
  • Boot process of Sparc System.
  • Administering user accounts.
  • CRON jobs.
  • Solaris process management.
  • Maintaining system security
  • Supported 24x7 highly visible and demanding Application environments and weekly on-call rotation.
  • Configured WAS Global Security using Active Directory Server as LDAP server and secured it with SSL communication
  • Applied software maintenance, Hotfix, fix packs and web service feature packs and keeping the system software releases current.
  • Configured Workload Management (WLM) using clusters and server groups.
  • Configured Horizontal and Vertical scalability to support failover mechanism and to utilize system resources to the maximum extent.
  • Worked on problem tickets (PMRs) with IBM to find effective solutions to various problems and performance issues.
  • Worked on troubleshooting Java applications by analyzing WAS Logs, Traces using Log Analyzer and Application Server Toolkit (AST).
  • Responsible for Support and reliable maintenance of the applications on different platforms for on-going application development.
  • Maximo installation and configuration with AIX/Websphere/DB2

  Confidential, NY

  Manager IT Operations:

  Responsibilities:

  • Responding to issues such as service inquiries, problem resolution, and retaining accounts.
  • Handling customer escalations and all customer relation issues.
  • Writing reports and business correspondence.
  • Relaying information in a concise and clear manner.
  • Managing customer expectations.
  • Building customer relationships and loyalty.
  • Quickly researching and investigating issues that concern a customer.
  • Managing customer service teams, processes, and polices.
  • Creating work schedules.
  • Conducting visual observations of how staff speaks to customers.
  • Allocating staff resources.
  • Preparing daily, weekly, and monthly reports for senior managers.
  • Coaching and developing team members in soft skills.
  • Assessing the customer service department’s operational performance against set targets.
  • Promoting products and services.

  Confidential, NJ

  Lead IT Operations

  Responsibilities:

  • Establishing and maintaining positive customer relationships.
  • Able to adapt tone, language and style for different customers and situations.
  • Successfully handle complaints, aggressive customers and difficult situations.
  • Visiting important accounts and clients to maintain good relations.
  • Delegating work according to an employee’s abilities and skills.
  • Effectively presenting information.
  • Successfully build up effective customer service teams.
  • Root-cause analysis.
  • Analyzing and planning workflow.
  • Successfully handled unreasonable expectations.

  Confidential, CA

  WebSphere Administrator

  Responsibilities:

  • Installed, configured and maintaining servers like WebSphere Portal Server 6.0.0.1, WebSphere Application Server 6.1.0.15 and IBM HTTP Server 6.0.x UNIX platforms- AIX, HP-UX, Linux and Windows.
  • Deployed Enterprise Applications on highly available vertical and horizontal clusters and troubleshoot the applications.
  • Applied software maintenance, fix packs and web service feature packs and keeping the system software releases current.
  • Created Self-Signed SSL Certificates for WebSphere Application Server.
  • Worked on Heap analyzer, Thread Analyzer to analyze the core dumps and thread dumps for performance tuning.
  • Worked on Jython Scripting to automate the environment.
  • Used web site monitoring and server monitoring tool called ‘Site Scope’ which sends the alerts and gives the reports on the site availability, also used WebTrends for web site usage statistics.
  • Provided 24/7 pager support and worked with WebSphere Level2 support on PMRs in complicated issue resolution.
  • Familiarity and experience with various procedures and policies required for escalation and outage resolution with Strong documentation skills.
  • Used web site monitoring and server monitoring tool ‘Site Scope’ which sends the alerts and gives the reports on the site availability, also used Web Trends for web site usage statistics.