SUMMARY:

• Technical writing, specializing in software writing and developing e - Learning courses in various industries
• Documentation training experience (includes instructional design, instructor-led training, and e-Learning)
• Instructor-led training experience
• Learning Management System (LMS) Administration
• Documentation Management
• E-learning design and development
• FrameMaker expert
• RoboHelp expert
• Captivate expert
• MS Word/PowerPoint expert
• Articulate expert
• Television production and commercial post production
• Television master control

SPECIAL SKILLS:

Acrobat Professional

Maestro 5.0 Learning Management System (LMS)

RoboHelp

Articulate

Microsoft FrontPage

Saba (LMS)

Camtasia

Microsoft PowerPoint

SharePoint

Captivate

Microsoft Project

Snagit

Dreamweaver

Microsoft Word

SuccessFactors (LMS)

FrameMaker

Network environments

Windows

Help Magician

Paint Shop Pro

Visio

HTML

Photoshop

PROFESSIONAL HISTORY:

Confidential, Carrollton, TX

Instructional Designer

Responsibilities:

• Created and developed training content for Confidential ’s suite of software applications.
• Training content included e-Learning courses developed in Captivate for blended learning courses trained by training instructors through WebEx.
• The e-Learning courses were a supplement to the live training that includes demos, guided practices, exercises, and skill checks.

Tools: Microsoft Word, PowerPoint, SnagIt, Captivate, Smartsheet, and Saba (LMS)

Confidential, Allen, TX

User Educational Content Developer

Responsibilities:

• Created and developed training content for the Corrigo Support and Help website that provides product information and training for Corrigo Enterprise.
• The application is a Facilities Management application for both facility management companies and technicians performing the work.
• Provided technical writing and editing support when needed by other business groups.
• Also, served as a Trainer when needed for the Corrigo Enterprise Application for live classroom training.

Tools: used include Microsoft Word, PowerPoint, SnagIt, Captivate, and SharePoint

Confidential, Farmers Branch, TX

Reporting Lead Technical Writer/Systems Analyst

Responsibilities:

• Created, edited, and maintained user guides and training documentation for the various training platforms for the Internal Revenue Service’s (IRS) Affordable Care Act (ACA) Reports Team supporting ACA applications.
• Documentation work was primarily done in conjunction with the Business Objects Enterprise (BOE) Database in order to gather information about the reports.
• Served as the Technical Editor for the Reports Team and served on the Training Committee to determine the type of training needed for new releases of reports.
• Also, assisted in developing training material for the type of training needed for the Reports Team.
• This project used the Agile Development Methodology.

Tools: Microsoft Word, PowerPoint, SnagIt, Captivate, SharePoint, BOE, and Tableau.

Confidential, Dallas, TX

Sr. Technical Writer

Responsibilities:

• Created, edited, and maintained user guides for Fannie Mae’s Real Estate Asset Management group.
• Responsible for documenting and editing processes for each of the guides, specifically for the Real Estate Repair Contractor Guide and Real Estate Sales guides.
• Created a Vendor Curriculum Catalogue that contains all the available training for Fannie Mae’s educational learning courses such as e-Learning, webcasts, and classroom training.
• This catalog was created for either electronic or print format.
• Also, served as one of the administrators for the SuccessFactors’ Learning Management System (LMS), which manages the HomePath Learning Zone Training courses.

Tools: used include Microsoft Word, PowerPoint, Snagit, SharePoint, Adobe Acrobat Professional, and SuccessFactors

Confidential, Carrollton, TX

Training Developer

Responsibilities:

• Created and developed all computer-based e-Learning training courses for the Practice Management and Electronic Health Records (EHR) software for new and existing users of the application.
• Also served as the Learning Management System (LMS) Administrator for all courses maintained on the Maestro LMS where users complete their e-Learning course work.
• Maintained and updated the training website, which includes creating, editing, deleting, linking web pages and uploading MP4 video files and Flash (SWF files).
• Wrote and sent out technical support alerts as well as claims support alerts.
• Also assisted in maintaining all user guides, Release Notes, and online Help.

Tools: used include Microsoft Word, PowerPoint, RoboHelp, SnagIt, FrameMaker, Camtasia, Captivate, Adobe Acrobat Professional and Maestro 5.0 (LMS).

Confidential, Irving, TX

Instructional Designer/Technical Writer

Responsibilities:

• Responsible for creating, writing, and editing instructor-led training for Abbott Laboratories’ medical laboratory portal (web-based) software to be implemented in the United States, then translated to other languages that will be used in several countries outside the United States.

Tools: used include Microsoft Word, SnagIt, FrameMaker, Captivate, and Acrobat Professional.

Confidential, Dallas, TX

Documentation Project Manager

Responsibilities:

• Responsible for coordinating and managing documentation projects and other technical writers.
• Responsible for assigning other writers documentation projects and to make sure projects met deadlines.
• Also, submitted weekly reports and forecasts using Microsoft Project and submitted project charters when initializing new documentation projects.
• Oversaw all projects to make sure they met all deadlines and stayed on schedule from the beginning of the project until the completion of the project making sure each project stayed within the project budget.