Voice Support Engineer Resume

PROFILE SUMMARY:

PROFESSIONAL EXPERIENCE

Confidential

Voice Support Engineer

Responsibilities:

Responsibilities include Voice over IP (VoIP) solutions and Transport technologies (SCCP, SIP)
Configure common phone configuration features such as Route Partition, Device Pool, Calling Search Space, Location, Region, and Route Pattern
Administer 11.x Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUC), 11.x Unified Contact Center Enterprise (UCCE).
Troubleshooted with customer to help identify the issues that need to be solved to ensure phone connectivity (layer 1, layer 2, and layer 3)
Set the phone button template, softkey template, and common phone profile on Cisco IP Phone models 7800, 7900, and 8800 series

Confidential

Web Developer/ Web Designer

Responsibilities:

Utilize CSS and HTML to develop and design Word Press Websites for different commercial industries.
Meet with clients and discuss with them about website development plans by discussing progress of site.
Maintain web page speed and optimize scripts by monitoring Google analytics to ensure a page speed score of 70%.

Confidential

Supply Planner/ Data Technician

Responsibilities:

Reduced shortages 30% a month by creating an automated bill of material for buses and switching to a manual MRP Kanban system to incorporate a lean manufacturing operations system.
Used software based and manual based MRP systems such as Kanban and SAP for production scheduling.
Assisted the transition team with switching from Microsoft AX to SAP by preparing data handover.

TECHNICAL SKILLS