We provide IT Staff Augmentation Services!

Voice Support Engineer Resume

5.00/5 (Submit Your Rating)


  • Proficient in CUCM express 11.x, Cisco Unity Express 8.6 technologies.
  • Proficient in monitoring and troubleshooting the CUCM in case of any breakdown.
  • Hands - on experience in network integration, deployment and Support.
  • Python, Java, HTML, and CSS.
  • Microsoft Excel & Word (Pivot Tables, Macro’s and SQL).



Voice Support Engineer


  • Responsibilities include Voice over IP (VoIP) solutions and Transport technologies (SCCP, SIP)
  • Configure common phone configuration features such as Route Partition, Device Pool, Calling Search Space, Location, Region, and Route Pattern
  • Administer 11.x Cisco Unified Communication Manager (CUCM), Cisco Unity Connection (CUC), 11.x Unified Contact Center Enterprise (UCCE).
  • Troubleshooted with customer to help identify the issues that need to be solved to ensure phone connectivity (layer 1, layer 2, and layer 3)
  • Set the phone button template, softkey template, and common phone profile on Cisco IP Phone models 7800, 7900, and 8800 series


Web Developer/ Web Designer


  • Utilize CSS and HTML to develop and design Word Press Websites for different commercial industries.
  • Meet with clients and discuss with them about website development plans by discussing progress of site.
  • Maintain web page speed and optimize scripts by monitoring Google analytics to ensure a page speed score of 70%.


Supply Planner/ Data Technician


  • Reduced shortages 30% a month by creating an automated bill of material for buses and switching to a manual MRP Kanban system to incorporate a lean manufacturing operations system.
  • Used software based and manual based MRP systems such as Kanban and SAP for production scheduling.
  • Assisted the transition team with switching from Microsoft AX to SAP by preparing data handover.


  • Cisco Routers - 2800, 3800, 2900 and 3900 series.
  • Cisco Internetwork Operating System (IOS)
  • OSI and TCP/IP models, TCP and UDP protocols
  • Access points, three-tier architectures, Network topologies Star, Mesh, Hybrid
  • Configure, verify, and troubleshoot IPv4 addressing and subnetting

We'd love your feedback!