SUMMARY:

• Service - Now developer with over 7 years of experience in the field of I.T. (3Years in Service-Now).
• Extensive knowledge and experience in implementation and administration of Service-Now.
• Expertise in implementation of Service-Now modules, Data integration (CMDB) and Service-Now catalog Items.
• By serving as a knowledgably and trustworthy advisor make client confident.
• Design, develop, unit test, document, and deploy software features on the Service-Now platform.
• Well Versatile in writing the scripts using Java Script language.
• Expertise in various IT Services of Service-Now tools like Incident management, Problem management, Change management, Service Catalog requests and Report.
• Responsible for configuring and setting up Service-now (ITSM) Information Technology-Management application, including the maintenance and support in the implementation of all modules.
• Worked in Portfolio module and Software Asset Management modules.
• Experience in developing, support, analysis of Service Management tools such as BMC Remedy, HP SM, BMC Remedy on Demand.
• Used Scrum/SDLC module in Service-Now explicitly for the development of Service-Now.
• Good knowledge in Understanding technical and functional design requirements for Service-Now and also understanding the workflow engines.
• Updating of our implementation methodology and service offerings based on the Client experiences. • Define and meet standards for implementations in Service-Now to ensure consistency and supportability of customizations.
• Identify and report issues before they adversely impact the project schedule. • Designed and developed scripts for any customization required.
• Strong experience in working in various software development practices like Waterfall, Agile.
• Hands on experience in technical delivery including required documentation of cost-effective Service-now solutions with ability to create and modify workflows.
• Object oriented analysis design and application development.
• Experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Ability to quickly master new concepts and applications. Self-motivated person with excellent problem solving and analytical skills.
• Strong verbal, written and interpersonal communication skills, willing to relocate.

TECHNICAL SKILLS:

ETL TOOLS: ODI 11G/10G, INFORMATICA, SUNOPSIS.

BI TOOLS/ANALYTICS: OBIEE 11G/10G, SIEBEL ANALYTICS.

METHODOLOGIES: STAR SCHEMA, SNOWFLAKE SCHEMA.

LANGUAGES: SQL, PL/SQL, JAVA, C, C++.

WEB TECHNOLOGIES: HTML, JAVA SCRIPT, J2EE, XML.

DATABASE: ORACLE SQL SERVER MS ACCESS.

TOOLS: TOAD, SQL*LOADER, PUTTY.

OPERATING SYSTEM: WIN NT/ XP, UNIX, LINUX.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Service Now Developer/Admin

Responsibilities:

• Involved in integration and changes with regards to the Service-Now tool.
• As a Service Now developer, generated Buttons and context menus using UI actions on forms and lists.
• Creating scheduled tasks, monitoring the ticket queues and generating statistics.
• Interacted with ITSM Tools like BMC Remedy, HP Service Manager and their implementation.
• Involved in migration between various environments in Service Now using Update Sets and Import Sets.
• Worked with reporting and configuring service level agreements (SLAs)
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change,
• Problem, Knowledge, Service Catalog, CMDB in Service Now
• Created data sources and loaded the Service-Now tables with different data formats.
• Design and develop solutions within the Service-Now environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes.
• Involved in creation of reports, dashboards in Service Now.
• Strong working knowledge of various Service-Now components such as Service Desk, Change Management,
• Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobilityand Service Request Management.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Worked on DISCOVERY and set up mid servers and check for the connectivity.
• Hands on experience in ITSM platform (Service Now, Remedy, Remedy Force)
• Experience on CMDB, Discovery and integration with other external modules.
• Designed email templates by using html and jelly scripting and used them in notifications.
• Worked on integrating ServiceNow with tally for obtaining the order information.
• Provide advanced support for Service-Now by troubleshooting a variety of difficult software problems,
• Implementing bug fixes and performing root cause analysis.
• Experience on Glide and Jelly Scripting, Java Script, HTML, XML, AJAX. Done integration with 3rd partytools using (web services, SOAP, email, MID server).

Environment: AOP, Security, hibernate 4, REST Web Services, JMS, UML, Apache Tomcat application Server, Agile, jQuery, Ajax, Junit, Jenkins, GIT, Bamboo, AWS, MS Visio, Eclipse, Oracle 11g, Win 8 and UNIX.

ServiceNow Developer/Admin

Responsibilities:

• Responsible for analyzing, designing and developing business applications which involved customization.
• Worked on Workflow administration, data imports and custom scripting using JavaScript.
• Coordinated Service Now environment/form back-end customizations. Notified clients and updated Documentation
• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement.
• Involved in providing production support for Service Catalog, Incident, Problem, Change, Release, Deployment, Task, Knowledge management modules in Service Now platform.
• Support as a Business department by coordinating Moves, Additions and Changes with IT Services and Facilities.
• Involved with working in an agile development environment.
• Responsible for closing the open Incidents, Problems and Enhancement requests and communication with the customer status of the request, to ensure a timely customer satisfying result.
• Responsible for Berlin Up gradation in Service now and also involved in the analysis of the impact on the Existing customization after Berlin up gradation.
• Responsible for mentoring peers and junior curriculum developers in Service Now platform.

Environment: AOP, Security, hibernate 4, REST Web Services, JMS, UML, Apache Tomcat application Server, Agile, jQuery, Ajax, Junit, Jenkins, GIT, Bamboo, AWS, MS Visio, Eclipse, Oracle 11g, Win 8 and UNIX.

Confidential, Charlotte, NC

Sr. Servicenow Developer

Responsibilities:

• As a part of support activity resolve incidents by provided with proper root cause investigation.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Manages users, groups and roles
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Performs migration activities Dev to QA, QA to Prod
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
• Develops and improves user systems procedures, and prepares systems documentation.
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

Environment: Java 1.8, Spring 4, HTML5, CSS3, XML, JSON, Spring Data, IOC, AOP, Security, hibernate 4, REST Web Services, JMS, UML, Apache Tomcat application Server, Agile, jQuery, Ajax, Junit, Jenkins, GIT, Bamboo, AWS, MS Visio, Eclipse, Oracle 11g, Win 8 and UNIX.

Confidential

Java Developer

Responsibilities:

• Involved in various phases like design and development using Rational Unified Process.
• Worked on a project to develop online portal for administrators.
• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent the detailed design phase.
• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL 1.2, Custom tags.
• Developed user interface on Jakarta Struts 1.1 Framework using JSP 2.0 and HTML.
• Used Java/J2EEDesign patterns like Business Delegate, Session Facade, Data Transfer Object (DTO) and Service Locator in the project extensively, which facilitates clean distribution of roles and responsibilities across various layers of processing.
• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate components and render retrieved information.
• Used Web services for transmission of large blocks of XML data using (SOAP).
• Used XML and SOAP with SAX parser to transfer data between applications.
• Used Entity Java Beans for persistence.
• Used SQL stored procedures with JDBC API for storing, updating user request.
• Participated in database design using Oracle.
• Used Web-sphere Application Server 5.0 for deploying various components of application.
• Used Web Sphere Application Development for developing the application.

Environment: J2EE specification, IBM, WSAD, Spring, Struts, Hibernate, Rational Rose, XML, SOAP, SAX, JSP, EJB, JSTL, IBM MQ Series5.1, HTML, JDBC, JavaScript, Servlets, CVS, Oracle, Unix.