SUMMARY

• I am an individual with positive attitude with the drive to get the work done and enjoy collaborating and working as part of a cross discipline team(s) in an enterprise setup.
• While I enjoy learning and sharing my knowledge with other professionals, I also work independently and is self - directed, detail oriented and perseverant individual and always worked towards delivering a great experience to the end users on each of the platforms that our team(s) has ever worked.
• More than twelve (12) years of experience in Information Technology (IT) as a Business Analyst, Software Developer and managing teams in successfully delivering the solutions.
• Involved in defining systems strategy, developing systems requirements, designing and testing, training, analytic modeling, data visualization and implementing practical business solutions under multiple deadlines.
• Experience with reporting/analytics tools such as QlikView, QlikSense, Tableau, MS Excel and PowerBI.
• Proficiency with Microsoft tools such as MS PowerPoint, MS Excel, MS Access and MS Office.
• Experience with scripting in Python, PowerShell/Unix and Qlik based products.
• Business Intelligence (BI) Enterprise Experience: Loading data, data modeling, ETL within BI tools, Set Analysis, Cohort Analysis, Extensions and Mashups using HTML, CSS and JavaScript, Developing Expressions, QMC Administration, Dashboard/Application development and tuning for peak performance.
• Experience in the CCM (Customer Communication Management) space using various software products such as OpenText Exstream/HP Exstream, Pitney Bowes EngageOne, Adobe LiveCycle and Oracle Documaker Suites and integrating these into main ERP products from Oracle and SAP.
• Experience with RDBMS database systems; MS SQL/MSSQL and Oracle.
• Experience managing large projects with multiple cross impacted teams of large size.
• Experience with working along with huge cross functional development teams to provide enterprise level solutions.
• Experience with interpersonal, business interaction, communication, problem solving and analytical skills with ability to interact with end-users and project stakeholders.
• Experience with HP Quality Center, HP-PPM (Project and Portfolio Management) and Rally Agile Development Software for project delivery tracking.
• Ability to manage multiple tasks, while effectively focusing on priority issues.
• Highly motivated and organized individual with excellent business skills and ability to adapt to new technologies/environments.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software Analyst

Responsibilities:

• Act as a liaison between various IntrinsiQ customersand core enterprise development team providing direction and support to resolve issues in a timely manner.
• To fix bugs and perform enhancement tasks on QlikView based external customer applications such as Pharmaceuticals Capture Rate and Global Purchasing Office based reports.
• Manage development story priorities on a weekly basis.
• Because of the company’s internal data needs are based on Microsoft Azure Cloud Platform, most of the internal QlikView applications are being retired in a systematic fashion. One of the tasks is to disable triggers for hundreds of reports for the next few months.
• Based on the SQL queries and reports from QlikView Document Analyzer, plan to developPowerBI/ Power BI and Tableau based Visualization reports.

Confidential

BI Consultant

Responsibilities:

• To Develop QlikSense applications and sheets.
• To Develop QlikSense Extensions and Mashups using HTML, CSS and JavaScript; Mashups are APIs where the objects from Qlik Sense applications can be delivered via web URL sites.
• To query MS SQL Server views for data analysis and extraction; SQL Queries.
• To work with other Data Analytics team to extract data from systems like SAS, Clarity systems.

Confidential

Lead Consultant

Responsibilities:

• Data Analysis: Querying database by MS SQL to check for the data quality and report the issues related to Communication Development and Composition (CDC).
• Developing QlikSense and PowerBI/Power BI dashboards for various CDC teams that are responsible in creating millions of letters for members, hospitals etc.
• A major portion of visual reporting is still based on Excel and a part of the job is to work towards transitioning those projects towards QlikSense and Tableau.
• Helping client with upgrading Pitney Bowes Doc1 & EngageOne on a adhoc trail with both upgrading and coding.
• Providing guidance in defining systems strategy, developing systems requirements, designing and testing, analytic modeling, and implementing practical business solutions under multiple deadlines.
• Currently working with a team of developers in enhancing the in-house built File Processing Manager through which all the correspondence job execution activities can be monitored.
• Developing multi user and approval workflow design concepts for packaging applications, template design, data mapping and Client Exstream Design environment.
• Web Services: EngageOne Server provides a robust set of Web Services that enable tight integration of the EngageOne Server into a customer’s environment serving the communication needs of the business.
• Using UnitedHealthcare’s in-house developed Data Scrutiny, FPM, Web based Document Communication Services (DCS), DEPAD to develop and deliver correspondence tools.

Confidential

Project Manager/Sr. Systems Analyst

Responsibilities:

• Involved in defining systems strategy, developing systems requirements, designing and testing, analytic modeling, and implementing practical business solutions under multiple deadlines.
• Provided guidance to functional analysts to fully understand, identify and document business requirements in areas related to correspondence; Using EngageOne Customer Communication Suite and QlikView/QlikSense and PowerBI.
• Worked as QlikView developer in creating dashboards which helped in making meaningful decisions.
• QlikViewExperience: Loading data from cross tables, creating link tables, scripting consideration using Set Analysis & AGGR function, optimizing QlikView Application using Document Analyzer, Data Model Optimization and developed Dashboards.
• In the last quarter of 2016, involved in server setup processes, QlikSense analytical development and data visualization.
• Lead a team of developers and business analysts from customer communication delivery team to work collaboratively with cross functional developers representing main ETPM/PSRM ERP solution, FileNet, Cognos, QlikView, ESB and Infrastructure teams.
• Coordinate development of the project plan, staffing resources, execution of the plan, and the change control process to ensure all aspects of the project are working together.
• Worked as Scrum Master for daily Agile Standup meetings.
• Worked on SQL Queries.
• Involved in the development StreamWeaver solutions to sort, modify barcodes, split AFP print streams and delivering MRDF files for each individual AFP stream.
• Primary Subject Matter Expert on various USPS testing and Address Change Service (ACS) processes and good understanding on various barcodes such as 2D, 3of9, Intelligent Mail Barcode (IMB) and PostNet.
• Worked closely with Ohio's Department of Administration Services (DAS) printing division to meet their specifications. DAS is responsible for printing millions of documents, annually, for various Ohio State Organizations. Involved in integration of DAS servers and Ohio STARS servers for transmitting AFP files (for batch printing).
• Provided inputs to architecture team in developing AIX shell scripts.

Confidential

Principal Consultant

Responsibilities:

• Provide functional and technical guidance to a team of developers to provide solutions based on Oracle Documaker Customer Communication Suite and match the requirements based on Doc1 legacy system; version 4.x.
• Develop complex utility bills and simple letters for customer communication.
• Customize functional documents necessary to capture business rules specific to Utilities.
• Provide expertise solutions in bulk mail processing and on-demand printing.
• Manage infrastructure and interface modules necessary for bills/letters development.

Confidential

Team Leader

Responsibilities:

• Lead a team of developers to work collaboratively with subject matter experts in analysis to fully understand, identify and document business requirements in areas related to correspondence; Using Pitney Bowes Doc1 and EngageOne.
• As a senior business analyst, Raj has led a team of business analysts and systems analysts in gathering requirements for customer communication management area.
• Coordinate development of the project plan, staffing resources, execution of the plan, and the change control process to ensure all aspects of the project are working together.
• As the project was started with EngageOne 1.1 (the very first version), Raj along with his development team has to find a number of workarounds to meet the client requirements.
• Over the years, EngageOne suite has been updated a number of times and on each and every occasion, Raj and his development team has done proper Regression tests and found some serious defects in the product which were eventually fixed by the PB's product team. He and his team were highly regarded by PB's product development for their communication and defect management skills which eventually helped the EngageOne suite to evolve.
• Primary Subject Matter Expert on various USPS testing and Address Change Service (ACS) processes and good understanding on various barcodes such as 2D, 3of9, Intelligent Mail Barcode (IMB) and PostNet.
• Worked closely with Ohio's Department of Administration Services (DAS) printing division to meet their specifications. DAS is responsible for printing millions of documents, annually, for various Ohio State Organizations. Involved in integration of DAS servers and Ohio STARS servers for transmitting AFP files (for batch printing).
• Worked closely with Pitney Bowes Doc1 & EngageOne development and support teams to show the limitations of the product and helped them in developing the product under various product releases.
• Provided inputs to architecture team in developing AIX shell scripts.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Gathering system requirements and designing of Pitney Bowes Doc1, iRise and Qlikview tools.
• Document composition using Pitney Bowes Group1 Software Doc1 (Pitney Bowes Doc1), MS Word, MS Excel and MS Visio
• Worked on Doc1’s TransPromo and Correspondence Based Marketing.
• Provided consulting services for Pitney Bowes OpenEDMS: System Administration, OpenEDMS Desktop, Record Management, and Workflow.
• Liaison between business and developers (Qlikview and Pitney Bowes Doc1).
• Involved in defining systems strategy, developing systems requirements, designing and testing, analytic modeling, and implementing practical business solutions under multiple deadlines.
• Gathering and testing of Reports, Interfaces, Conversions, Enhancements and Forms.

Tools: Qlikview, Pitney Bowes Doc1,MS Project, MS Power Point, MS Word, Cognos, MS SQL

Confidential

Programmer Analyst

Responsibilities:

• Document composition using Pitney Bowes Doc1 (Pitney Bowes Doc1), Adobe LiveCycle & Acrobat, MS Word, MS Excel and MS Visio
• Worked on Doc1’s Bills, Statements, Text-Heavy, Promotional and Correspondence Based Marketing.
• Involved in designing complex documents using Doc1.
• Worked towards QlikView Reporting Certification
• Worked towards iRise Certification.
• Setting up daily and weekly meetings.

Technical Environment: MS Office (MS Word, MS Excel, MS Power Point), Doc1 Series 4.x, uPerform, MS SQL, InfoPak

Confidential

Consultant

Responsibilities:

• Gathering system requirements and designing of DSP Software Solutions.
• Extensively use Matlab and C programming to simulate various scenarios.
• Involved in unit testing, performance testing and component integration testing.

Confidential

Jr. Software Analyst

Responsibilities:

• Analyzing business process changes and conceptualizing the overall solution.
• Configuration Documentation.
• Worked towards certification in SAP.
• Involved in Unit Testing, Integration Testing and UAT.
• Billing: Billing document types, Revenue/Cash account determination.
• Pricing: Pricing Procedures, Pricing Conditions, Condition Types.
• Shipping: Shipping Point Determination, Picking, Packing, Material Availability and Transportation Planning.
• Worked on User Exits for Exceptions and Validations.
• Worked extensively on User Exits, Routines, BDC, ABAP Debugging and SAP Query, SAP Reporting.

Technical Environment: SAP R/3 (4.7), MS Word, MS Excel, MS Office, MS Power Point