PROFESSIONAL SUMMARY:

• Over 13 years of total Software application development and testing experience included with 2 years of experience in Robotic Process Automation (UiPath, strong knowledge on Blue Prism) and 11 years of experience in Test Manager, Team Lead, Test Coordinator, Test Planner and Senior QA Analyst with extensive experience in Software Quality Assurance and Testing with strong knowledge of Software development life cycle (SDLC) and Software Testing Life Cycle (STLC)
• Implemented End to End Robotic Process Automation (RPA) for 7 processes using UiPath
• Average handling time of the processes reduced by 75% using Automation
• Provided the estimations for the Processes
• Worked on end to end process of developing RPA Solutions
• Worked with available features (Queues, Assets & Schedules) in UiPath Orchestrator
• Provided support in creating the Process Design Document (PDD)
• Provided support in Solution Design Document (SDD) for the automation solutions
• Developed Reusable Workflows in order to build the end - to-end Process
• Performed Unit testing and Coordinating UAT testing, Defect tracking and closure
• Created POC’s for identified use cases
• Constant mentoring and increasing the capabilities of the RPA developers in the team
• Experience working on Agile Methodology - Scrum
• Expert knowledge on Object Oriented Programming (OOP) concepts
• Strong experience in design and development of relational database concepts with multiple RDBMS databases including Oracle 10g, MySQL, MS SQL Server & PL/SQL
• Hands-on experience with visualization tools such as MS Excel, MS Visio

TECHNICAL COMPETENCIES:

RPA Tools: UiPath, Blue Prism

QA Management Tools: Quality Center, Test Director, TFS, SharePoint

Defect Tracking Tools: RTC, Jira, ALM (QC), Bugzilla, RAID, Lotus Notes, Service Now

Content Management Systems: Team Site, Drupal, IBM FileNet

Operating Systems: Windows NT/98/2000/XP/7, UNIX

RDBMS: Oracle, Sybase, SQL Server

Web/Application Servers: WebLogic, WebSphere

Data Warehousing & Reporting: Informatica, Business Objects

Data access/Edit tools: Putty, Toad, SQL Developer

Automation Tools: QTP, Selenium

Agile Tracking Tool: Jira

Applications: Windows, Web, Citrix, Java, Mainframe and ERP

EXPERIENCE:

Confidential, Minnesota

RPA Developer

Tools: UiPath Studio; Orchestrator; VB; JIRA; MS-Office; SQL Server 2012; Oracle; CSS; HTML

Responsibilities:

• Responsible for delivering the quality design solutions by applying the modular techniques which will improve the performance of the design within the time line.
• Managing the RPA development process including feasibility study, requirement collection, design and development, deployment and stabilization phases of software robots using UiPath.
• Understanding business processes, assessing automation readiness and recommending solutions to automate a part or the whole business process.
• Demonstrating RPA advantages to the clients by creating proof of concepts (POCs)
• Sizing the effort for process automation solution development and creating project plan in collaboration with project managers
• Supported the Business (LOB) and BAs in creating As-Is Process Description - PDD (Process Definition Document), SDD (Solution Design Document).
• Driving Business Logic implementation/coding as per the design specifications.
• Used various activities to automate interactions related to Mouse click/hover, Keystrokes, Windows operations/objects, Web pages/elements, Data scraping, Variable operations, If/Else, Excel, looping, Data tables, Assets, Email activities, Logging, Files/Folders, OCR and etc.
• Developing the software robots to automate a task and debugging during unit testing.
• Automated the input excel sheet by updating the columns with different status.
• Automated the process involved sending emails to the clients.
• Provide implementation and configuration support as needed to assist customer with any challenges, issues, or blockers during the build phase
• Coordinating with Business teams to perform UAT on the developed robots and defect tracking & managing
• Coordinating with business and support teams in creating implementation plan and performing production deployments
• Managing and handling post-production support as part of the stabilization phase
• Mentoring the team members, and up skilling the junior team members

Confidential, Minnesota

Team Lead

Responsibilities:

• Participated in the business requirement, Functional requirements review meetings and provided QA sign off
• Providing QA LOE’s/test estimations for each release using work break down structure
• Prepared Master Test Plan by coordinating with Automation and Performance teams
• Develop Test Strategy, Test Plans, Test Cases & Test Data
• Providing Test Plan, Test Scenarios & Test Cases walkthrough for all the releases to business teams and getting the sign off
• Verifying the coverage, eligibility determinations for multiple health programs like MA, BHP & QHP and shopping and Re-shopping for the plans in Connecture and verifying the premiums for the Market place plans
• Prepared the Requirement Traceability Matrix (RTM) to ensure the test coverage
• Risk identification and drive issues to resolution while managing the entire quality process
• Reviewing QA deliverables like test plan, test scenarios, test cases and results and reporting the status to management
• Prepare the 834 ST Files and load the file in ESOR DB
• Validate the results in ESOR data base and in EDI files as per the requirements
• Generating the EDI files thru SOAP UI calls
• Mocking the EDI files to Carrier EDI files (BCBS, Medica, Ucare, Health Partners, Delta Dental, Dentegra), load them to ESOR and validating the results
• Perform the smoke & Regression testing using the Automation Selenium in execution mode
• Coordinate with application developers, business, project managers and communicate the test execution status
• Identifying process gaps in project and proposed best practices to bridge the identified gaps

Confidential

QA Manager

Responsibilities:

• Expertise in designing and developing test strategy, test plan, test scenarios, test cases, requirements traceability Matrix and generating test reports, defect reports and product quality assurance documents
• Project Management, Project Schedule, Project Tracking and Team Management
• Full life cycle experience in Quality Assurance, including System, integration, Compatibility, Database, XML, GUI, Functional, Regression, Security, User Acceptance testing on both Client Server and Web-based applications.
• Extensive experience in Waterfall & Agile/Scrum methodologies
• Experience in handling multiple projects and ability to prioritize tasks and work on multiple test projects at the same time
• Experience in handling the projects from Scratch to end till signoff
• Experience of Managing both Automation and Manual projects
• Experience using Test Management tools like HP Quality Centre ALM, Test Director and Lotus Notes
• Experience in using JIRA (Agile Tracking Tool)
• Manage and maintain QA environments
• Conducting performance appraisal for team members
• Interviewed resources and helped them for KT and on-boarding process completion
• Preparing weekly testing Status Reports and providing updates to project management
• Preparing monthly Dashboard at account level and reviewed with client VP & Service Delivery manager
• Collection of Test Metrics like Productivity, Test Coverage, and Defect related metrics and conduct a Root Cause Analysis to identify the gaps in the existing process. Identify improvement areas and suggest the same to the Client
• Worked on RFP’s, Project SOW extensions, Project Allocations and resource management.
• Experience in Onsite and offshore resource management
• Effective communication skills and coordination between globally located teams
• Participated in post-implementation review sessions to identify lessons learnt and process improvement opportunities
• Ensure that all deliverables meet the quality standards/goals set in the project
• Worked with the overall project team (Business and QA teams) in establishing, on the testing methodology procedures and documentation approach, strategy, implementing best practices and ensured they were being followed
• Evaluate and define test entry and exit criteria for all testing types
• Successfully completed Software Testing projects for Information Media & Entertainment (IME), Health Care, Insurance, Retail Travel and Hospitality, and Finance domains.
• Ability to lead teams, coordinate and interact with individuals at all levels, along managing onshore and offshore teams.
• Mentor junior team members on the application, validation and process Improvement