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Computer Technician Resume Profile

Summary

To obtain a challenging position within an IT, Network Administrator environment where I can utilize my 12 years of experience with electronic design, IT development, extensive phone repair, customer service, managerial, troubleshooting skills and experience with all Microsoft Operating Systems. Extremely skilled in troubleshooting, diagnosis, I.T. admin., networking and remedy. I have exemplary technical and customer service skills and I am a Team Player and a Out of Box thinker with excellent communication skills. I work perfect and excel working within groups among peers, customers and need minimal supervision by working highly efficient on my own.

  • Technical Skills
  • OS:
  • DOS, Windows 3.11 Workgroups, 98, XP, ME, 2000 Client / Server , Windows 2003 Server, Windows 2008 Server, WinNT, Novell 6.5, IBM AIX, Sun Solaris 10, Citrix/Terminal Server, Unix, Linux Suse, Redhat, Debian
  • Software:
  • Apache , IIS, ASP, PHP, HTML,I.E., Firefox, Netscape, Open Office, Flash, MySQL, SQL Server 2000/2005, LAN/WAN, TCP/IP, DNS, DHCP, Alcatraz/AS-400, Visio, Corel Wordperfect 2003, MS Office 2003/2007, VMWare, Zenworks, Visual Studio, Windows Registry, LDAP, Citrix XP, WISE Packaging, Groupwise, EMC, Storage Works, Adic, V-Stor, Acronis, Radia, Kofax Ascent Capture, Zen, ISA, MS Exchange 2003, Sophos, McAfee, Oracle Access Databases, Vantive, Peregrine, Remedy, H.P. Service Desk, Symantec Ghost, Symantec Corporate Edition, Active Directory
  • Languages:
  • Perl, Visual Basic 6, .NET, VB Script, HTML, Java, PL/SQL

Accomplishments:

  • Project Management- Designed and implemented a repair and imaging procedure for desktop/servers O/S, Software and a comprehensive customer service program, for a new staffed Tier 1,2, 3 IT department of 25 employees.
  • Designed CD Rom that contained over 500 html formatted software drivers to provide technicians instant access to a driver for a piece of software this eliminated the need to
  • spend time searching for appropriate drivers.
  • Designed and documented a complex engineering project to support a digital imaging system recommended all peripherals to support a major customer including printers, cameras, and provided costs analysis.
  • Completed store wide Windows NT upgrade to approximately 20 on site workstations.
  • Custom designed 2 ASP and 2 HTML websites including shopping carts automatic
  • credit card processing and a search engines.

WORK EXPERIENCE:

Confidential

Senior Unix/Windows Engineer / Web Apps / D.R.- Team Lead - Subcontract

  • Administered Websphere Application Server.
  • Maintained, Managed and upgraded H.P. and EMC Clarion SAN.
  • Responsible for Windows 2000 NT active directory and Unix administration including Windows 2000 NT / Unix account creates and exits.
  • Configuring network permissions and resolving permission/owner defects, project share creates/moves on the NAS.
  • Proficient in VMware
  • Proficient in Scripting language Perl, Unix shells and MySQL and SQL
  • ADIC tape backup rotation.
  • Installed/Upgraded Linux/Unix O/S and applications.
  • Configures quota resizes on network drives and project shares.
  • Installed/Upgraded Linux/Unix O/S and applications.
  • Create exchange mailboxes for personal or shared use.
  • Perform tier 2 troubleshooting for Windows and Unix servers
  • Create FTP accounts for external users in Unix.
  • Perform tier 2 troubleshooting for HP and Dell pc's, laptops, printers.
  • Executed Tier 2 team lead-management duties, which includes providing technical and organizational motivation and assistance. I represented our team to GE and was a direct liaison for GE ITMS staff and management. Improved teams operational and performance to achieve the highest grade of customer service. Provided daily performance metrics.
  • Provided site lead duties and management.
  • Responsible for support of over 15 web applications in a Unix environment. Also, did troubleshooting of Unix system errors and kept the directories clean manually and eventually via some scripts I'd written.
  • Corrected an existing script that was not functioning properly to clean log files from a logserver we used for our developers.
  • Provided documentation on processes/procedures to new team members on how our environment work and how to accomplish many of the tasks required to do our job.
  • Assisted the developers we work with on a daily basis wherever needed.
  • Resolved employee. GE staff and end user problems and issues.
  • Pager emergency response for production servers and applications.

Technologies utilizied:.WinXP,2000, NT, 2003, Unix Sun Solaris, Linux Enterprise, WISE Packaging, , Symantec Corporate Edition, Active Directory.

Confidential

Service/Support On-Site Engineer I Subcontract

  • Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems Windows 2000/2003, IBM AIX.
  • Proactively responded to potential equipment issues to prevent unplanned interruption of customers' business. Delivered fully integrated solutions, which includes peripherals, servers, communications, operating systems and applications software.
  • Installed and optimize hardware/software/network products and configurations at customer sites.
  • Diagnose and resolved product performance problems. Performs maintenance and repair services.
  • Provided software service, pre-sales, post-sales or service delivery support and solve various business systems and applications problems for remote or local accounts, on standard, specialized or complex systems.
  • Ensured customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Served as an internal resource on technical issues. Trained other field engineers and customers.
  • Calibrated equipment on-site for large volume customers.
  • Delivered on-site hardware support service to large enterprise and commercial customers, install, configure and repaired systems, networks, servers and peripherals. Account manager in a 24/7 environment.

Technologies utilizied:.WinXP,2000, NT, 2003, HP Servers.

Confidential

Information Technology Specialist II-Legal Technology,Systems Management-Subcontract

  • Install PC equipment at user locations H.P., Dell, Lexmark, Fujitsu, AT T . Connect equipment together and verify all equipment is functioning properly. Provide a brief orientation on new equipment to users. Equipment includes system units PC , monitors, modems, cd-rom drives, printer, Nortel and Cisco routers and firewalls, scanners, cell phones Blackberry etc.
  • Prepare equipment for installation, including assembling, testing and installing PC's and peripherals.
  • Perform software and hardware upgrades via CD rom or Novell 6.5 Zen remote.
  • Run diagnostics software-HP/Dell to insure the integrity of the equipment.
  • Provide topic expertise in desktop computer hardware and software issues as second level support to user services help desk agents utilizing Peregrine Service Center.
  • Travel to local and regional offices to install, repair and maintain computer equipment supporting 1000 PC'S, printers H.P. , and scanners Futjitsu with Kofax Ascent capture including video conferencing hardware repair,installations and support.
  • Solve more complicated hardware and system problems referred by the call center.
  • Respond to system failures, diagnostic problems, and take appropriate corrective action.
  • Participate in the development of operation procedures, testing procedures and user documentation and technical writing documents.
  • Test and evaluate new equipment. Create technical reports for tests and evaluation of new equipment,Ensure compatibility with existing equipment and infrastructure.
  • Deploy remote standardized images to user workstations via Novell 6.5 Zen.
  • Deploy standardized images to user workstations via SUSE Linux.
  • Coordinate service repairs with vendor and end users insuring all repairs are completed
  • in a satisfactory timely manner.
  • Coordinate proper disposal of surplus or outdated equipment.
  • Network administrator for network upgrades and service issues.
  • Designing, developing, and administering database systems to support I.T. applications MySQL, SQL, Access
  • Directly supervise grade 9 user services clerk's duties including statewide computer
  • equipment inventory and surplus of outdated equipment.
  • Directly supervise student interns time/attendance and specific duties including general
  • equipment installations, general hardware, software upgrades and surplus of outdated
  • equipment.

Technologies utilizied:.WinXP,2000, NT, 2003, Novell 6.5, Linux-SUSE, ZEN, , H.P./Dell Workstations and Printers, Fujitsu, Kofax.

Confidential

President

  • Subcontracted for 3 year contract for Perry's Ice Cream located in Akron, New York maintaining the network with 500 workstations and 1000 servers. Installed and maintained a EMC Clarion SAN architecture with Novell cluster service comprised of a fiber channel raid array and tape backup library.
  • Duties also included installing, configuring Dell, H.P. and servers, Design, setup, configure and install frame relay using Cisco and Nortel hardware,firewalls. Servers running SUSE Linux for remote reimaging, Novell Netware universal password, DIR/XML, NDS/OES/E/ACTIVE-Directory, Windows 2000/2003, IBM AIX -servers. Maintained, Monitored, and Upgraded, Admin for Citrix and Terminal Servers.
  • Installed, configured, upgraded and maintained a SQL and MY SQL databases, Nortel and Cisco routers. Maintained MS Exchange 5.5 and experience with Surf Control, MS MOM and MS ISA.
  • Subcontracted for a 3 year contract for Trico located in Buffalo, New York maintaining and upgrading their network. Installed and maintained a EMC Clarion SAN architecture with Novell cluster service comprised of a fiber channel raid array and tape backup library.
  • Duties also included installing, maintaining and upgrade a active directory, Windows 2000/2003, IBM AIX -servers.Novell SUN server, SUSE Linux used for reimaging and active directory for user setup and maintenance. Setup and maintenance with SAN architecture with Novell cluster service comprised of a fiber channel raid array for backup. Design, setup, configure and install frame relay using Cisco and Nortel hardware Installed configured, firewalls, upgraded and maintained a SQL 7 MY SQL databases, Nortel and Cisco routers. Installed and maintained SOPHOS and WSUS patch management , enterprise backup software and experience with Surf Control and MS ISA.
  • Subcontracted for the national networking company called Global Office. Project Manager. Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes and maintenance utilizing Zen. PC, Laptop, Server and printer repair, installation and maintenance services, desktop support, software installation, wiring and Internet connectivity for 200 workstations.
  • Project Management
  • Subcontracted for Hewlett Packard. Onsite location Niagara Falls, New York Lead Technical Project Engineer: Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes utilizing Radia/Zen and maintenance, hard drive data transfer, ghost etc. PC, Server and printer repair,
  • installation and maintenance services, desktop support, software installation,
  • wiring and Internet connectivity for75 H.P. workstations and 15 Dell laptops.
  • Subcontracted for Hewlett Packard. Onsite location Amherst, New York Lead Technical Project Engineer: Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes utilizing Radia/Zen and maintenance, hard drive data transfer, ghost etc. PC, Server and printer repair, installation and maintenance services, desktop support, software installation, wiring and Internet connectivity for H.P. 80 workstations and Dell 10 laptops.
  • Subcontracted for Hewlett Packard. Onsite location Grand Island, New York Lead Technical Project Engineer: Jobs included all Windows O/S, WAN/LAN installs upgrades/pushes utilizing Radia/Zen and maintenance, hard drive data transfer, ghost etc. PC, Server and printer repair, installation and maintenance services, desktop support, software installation, wiring and Internet connectivity for 60 H.P. workstations and 5 Dell laptops.
  • Extensive knowledge and proficiency working with Groupwise-all versions Novell ZENworks-all versions, Citrix, All Microsoft O/S and office suites/access, Windows registry troubleshooting and configuring snapshots.
  • Custom built computer systems including loading all software and provided technical support when needed.
  • Installed software upgrades including operating system upgrades Windows 95/98, Windows ME, XP,2000/Pro,NT,Novell,Linux,Cisco,Citrix
  • Design and maintained 2 ASP/PHP based websites including a full product line with search engines and shopping carts.
  • Owned and operated internet home based electronics resale and service. Main sites on eBay, Overstock and Amazon. Full operation responsibility included, advertising, marketing, sales and web site design and electronic repair.
  • Trouble shot and component level repaired all makes/models of TVs, VCR's, stereos, telephone systems, computer systems and peripherals including dot matrix, inkjet, and
  • laser printers primarily Epson, Lexmark and Hewitt Packard and all other office equipment
  • and all consumer based electronics.
  • Purchased wholesale pallets of electronics for repair and resale.
  • Provide electronic repair service advertised on eBay of all commercial and consumer electronics.
  • Designed software for full automated shipping and order entry system.
  • Responsible for all packaging, labeling and preparing items for shipment.
  • Maintained a full service department to repair defective electronics for resale.
  • I.T. consulting, network installs, repair and maintenance on local PC system personal and business networks.

Technologies utilizied:.WinXP,2000, NT, 2003, Cisco, Citrix, Unix Sun Solaris, Linux Enterprise, McAfee, Symantec Corporate Edition, Active Directory.

Confidential

Senior Computer Technician

  • Service manager for 2 local store locations. In charge of 4 employees each. Have been offered 4 separate regional east coast Service Operating Supervisor positions by Corporate Headquarters.
  • Consulted with clients and identified necessary upgrades and troubleshoot and serviced Gateway computer systems. Serviced and upgraded 1000's of pc's.
  • Efficiently provided telephone and in-person customer service in Service and sales departments.
  • Provided technical support to sales staff and with customers in the Gateway store.
  • Custom designed CD driver in HTML format for Gateway Computer product line
  • Maintained and upgraded Windows N.T./2000 Novell servers, I.T/I.S. systems and sale floor demonstration systems.

Confidential

President

  • Owned and operated two store locations. Full operation responsibility included, advertising, sales and managing part-time and intern employees from Buffalo State College.
  • Trouble shot and component level repaired all makes/models of TVs, VCR's, stereos, telephone systems, computer systems and peripherals including dot matrix, inkjet, and laser printers primarily Epson, Lexmark and Hewitt Packard and all other office equipment and all consumer based electronics.
  • Provided specialized repair service for home and computer systems and peripherals.
  • Custom built computer systems including loading all software and provided technical support when needed.
  • Installed software upgrades including operating system upgrades Windows 95/98, Windows ME, XP

Confidential

Chief Electronics Technician/Supervisor

  • Repaired and troubleshot business telecommunications equipment nationally.
  • Design, install, cable, configure/program business phone systems including PBX.
  • Supervised, trained and developed electronic technicians
  • Managed customer functions recommended all repair department decisions and computer customer database, accounting, inventory and shipping.

Confidential

Electronic Technician

  • Troubleshot and repaired TVs VCR's, Stereos, and IBM compatible systems and general electronics.
  • Received on-site training by the owner/engineer and mentored on running a small business.
  • Upgraded and custom built PC's.

Confidential

Electrical Technician

  • Duties included and experience with assembling, testing, and refurbishing pneumatic valves in connection with commercial and military equipment.
  • Extensive work in M.I.L. spec soldering, pneumatic valve test stand and machine shop equipment.

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