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Broadband Technical Support Resume Profile

WORKING EXPERIENCES:

Confidential

Web Developer Production Designer

  • Work directly with IT director and engineers to transform technical and visual specifications into applications ready for user acceptance testing and promotion to production environment.
  • Deliver QA by testing code prior to submission for production
  • Correct website performance problems related to own work and mentor with others to improve development practices as needed.
  • Develop 1500 active campaigns which helped double business and increase profits in the past 2 years.
  • Design and make decision of all production issues in assigned category.

Confidential

Software Technical Support

  • Provide full education to enterprise customers for SharePoint data backup, platform recovery, high availability, migration, archiving, administration, and disaster recovery solutions.
  • Specify, analyze, and resolve issues related to DocAve software, Microsoft SharePoint WSS and MOSS 2007 via WebEx and conference calls.

Confidential

Broadband Technical Support, Advanced Services

  • Troubleshoot problems related to network configuration, firewall, web browser setting, WAN/LAN, TCP/IP, VOD, VOICE and VOIP.
  • Assist in the installation of cable modem as well as configuring customer's computer to ensure proper network communications.
  • Conduct technical training sessions for employees, as appropriate.

Confidential

Student Technical Support / Office Assistant

Assist director in the collection of data for identifying student's requirements that helped developing a unique system in future training program.

TECHNICAL SKILLS:

  • Graphic Design:
  • Photoshop CS3, Adobe Illustrator CS3, InDesign, Dreamweaver, CorelDRAW Graphics Suite X3.
  • Operation Sys:
  • Windows 98/NT/2000/ME/XP/7 Server 2003.
  • Programming:
  • HTML, CSS, JavaScript, SQL, XML, POST/GET HTTP
  • Software:
  • Microsoft SharePoint, Redmine, Salesforce, Word, Excel, PowerPoint, Access, Visio, Web Developer, SQL Server, VM ware, VPN.

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