SUMMARY

• 5 +yearsof experience in Microsoft Dynamics CRM 365/2016/2015 Software Development Life Cycle.
• Experience in installation, configuration, customization, and extension ofMicrosoft Dynamics CRM 2013/2015/2016/365 as well as doing the deployment, trouble shooting and production support for the applications developed.
• Experience in developing of custom WCF web services, dialog - based workflows, plug-ins and integrating custom web pages into CRM.
• Experience in interacting with MS CRM database using web service methods.
• Good Knowledge on Front End Technologies using HTML5, CSS3, Bootstrap, JavaScript, jQuery.
• Using Dynamics 365 / Power Apps implemented, support and enhance custom applications using Dynamics 365 and Power Apps Model Driven frameworks, as well as using out of the box Dynamics applications for business needs such as Sales and Service Hubs.
• Experience in generating Custom Reports and different types of Tabular, Matrix and distributed reports in multiple formats using Crystal Reports and SQL Server Reporting Services (SSRS).
• Experience in Deployed cloud services on Microsoft Azure platform.
• Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.
• Experience in client management and system development, design, and implementation.

TECHNICAL SKILLS

Operating Systems: Windows.

CRM Versions: Microsoft Dynamics CRM 4.0, 2011, 2013, 2015, 2016, 365.

Web Technologies: HTML, AJAX, CSS, XML, WCF, WEB API, ASP.NET.

Database: SQL 2014/2012/2008.

Version Control Tools: Azure devops, TFS, Git.

Scripting: JavaScript, C#, jQuery.

PROFESSIONAL EXPERIENCE

Confidential

MS Dynamics CRM Developer

Responsibilities:

• Working on the DCF Microsoft Dynamics / PowerApps environments to perform analysis, design, configuration, and development tasks focusing on usage and end-user experience.
• Working with Microsoft Dynamics 365 and the Power Platform, as well as other integration and Azure cloud solutions that are commonly used to develop Enterprise Dynamics applications integrated with other applications and data sources.
• Developing form customizations using JavaScript/jQuery, HTML.
• Implementing Microsoft Dynamics 365 applications such as Customer Service, Custom Model-Driven Applications, Canvas Apps, and Dynamics Portals.
• Working with Microsoft Dynamics Data verse, SQL Server, and other data management tools and technologies.
• Creating Web Resources, Workflows, Tables and Relationships.
• Working on customization of ribbons using Ribbon Editor Tool.
• Configuring the MS Dynamics CRM forms, screens, and views, and reports around the customer needs for an interface.
• Using Visual Studio, Azure DevOps, source control, CRM SDK, SQL Server, and XRM Toolbox.
• Assisting with testing, documentation, and go-live support activities.

Environment: MS Dynamics 365, PowerApps, Power automate flows. Microsoft SQL Server 2014, JavaScript, XRM Toolkit, SDK, Ribbon Editor Tool, Visual studio 2019, Azure Devops.

Confidential

MS Dynamics CRM Developer

Responsibilities:

• Worked in a collaborative Agile methodology using JIRA tool and closely working with Users and Product Owner teams.
• Performed Implementation of Dynamics CRM 365 Online in the organization.
• Worked with Unmanaged solutions in Microsoft Dynamics 365 Online to support the requirements and published the customizations into the system.
• Used Microsoft Xrm SDK for developing Custom .NET Workflow Activities for CRM.
• Created users in the CRM and have assigned the security roles based on the security privileges and Access rights in the organization.
• Worked on projects to port over custom developed portals to use Dynamics 365 Portals where some API calls.
• Developed form customizations using JavaScript/jQuery, HTML.
• Worked on editable Grids using MS Dynamics CRM 365 online.
• Was involved in creating Portals and Knowledgebase to help customer and reduce the number of cases
• Utilization of PowerApps supporting delivery of key functionality across applications.

Environment: MS Dynamics 2016/365, .NET, PowerApps, Microsoft SQL Server 2014, jQuery, JavaScript, AJAX, XRM Toolkit, SDK, Ribbon Editor Tool, Logic Apps, Visual studio 2017, HTML, C#, SharePoint, PowerBI, TFS.

Confidential, Long Beach CA

MS Dynamics CRM Developer

Responsibilities:

• Worked across a diverse group of people within the team and across multiple business units and multiple groups within each Business Unit.
• Designed systems, modules, gathered requirements, and created business flowcharts to transform business requirements into technical specifications.
• Hands-on, end-to-end SDLC experience and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications.
• Implemented Dynamics 365 web portals using software development principles such as Agile. This enables us to deliver a final product that is on time and within budget.
• Worked with a highly dynamic team focused towards Digital Transformation.
• Proficient with developing, deploying, customizing, and integrating Microsoft Dynamics 365.
• Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Implementation of custom MS Dynamics CRM plug-ins and workflows.
• Developed of various CRM-related scripts and utilities.
• Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.
• Used TFS for Source Control of Project code.

Environment: MS CRM 2015, C#, .NET, ASP.NET, MicrosoftSQL Server 2012, JavaScript, WCF, WEB API, jQuery, AJAX, XRM Toolkit, SDK, Ribbon Editor Tool, Logic Apps, Visual studio 2015, ODATA, and Team Foundation Server.

Confidential

Microsoft CRM Analyst

Responsibilities:

• Installed and configured MS Dynamics CRM 2011 system for development and testing, configured server instance, created organizations.
• Worked on Customization & Configuration, Plug in development, Development of integration web pages in .Net, Operations Support.
• Was involved in creating Portals and Knowledgebase to help customer and reduce the number of cases
• Configured and implement CRM functional and application modules, encompassing account and contact management and commission management.
• Created documentation to define workflow and requirements and implementing custom workflows into business process.
• Designed and integratedASP.NETfront-end usingWCFWeb Services andLINQ and implemented client-side validations for Web-server controls. Extensively used .NET validation controls for Client-side validations.
• Participated in modifying and changing the architecture of the original Student Retention application.
• Wrote, debugged, and deployed plug-ins using Visual Studio and C to coordinate the student and program entities.
• UsedMS Dynamics CRM SDK, WCF, XRMandLINQto interact with data from the CRM system.
• Developed Main view and Single viewDashboardsas an extension ofDynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.

Environment: Microsoft Dynamics CRM 2011, Microsoft CRM SDK 2011, IIS 7.0, C, SQL Server 2008 R2, JavaScript, DHTML, XML, Web Service, Windows Server 2008.