SUMMARY:

• I am an experienced IT professional of 12+ years with skills in the design, administration, management and support aspects of web based applications and middleware systems, specializing in IBM platforms including WebSphere Application Server, WebSphere Portal Server and MQ.
• My career focus over the past 6 years has been focused on complex support and administration of middleware technologies, platforms and related components on open system platforms in the J2EE space including web technologies such as load balancers, java application servers, web appliances, web servers and other web based SOA components.
• I have extensive IT operational experience administering, testing, supporting, troubleshooting and managing large and complex computer systems, server farms, applications, interfaces and related sub - components in highly available, clustered and redundant enterprise class architectures supporting internal and external end users for intranet and internet facing e-commerce platforms. I have experience operating and navigating in fast paced, large and team oriented IT organizations.
• My broad IT experience is a direct result of on the job operational experience, specializing in large personal and commercial insurance organizations.
• Middleware and Operating System Experience:
• IBM WebSphere Portal Server 7.0.0.2 with IBM Lotus WCM 1.3 and WebSphere Portal 6.1.5
• IBM WebSphere Application Server Network Deploy and Stand Alone 64 and 32 bit
• IBM WebSphere - versions 6.1.0.x and 7.0.0.x and 8.x
• Red Hat JBoss Application Server 4.2.3 GA and 4.0.3 SP1
• Apache Tomcat 5.5.23 and 6.0.35
• Apache Web Server 2.x and IBM IHS HTTP Server 6.x / 7.x and Oracle iPlanet Web Server 7.x
• Microsoft IIS Server 6 and 7
• Progress Sonic MQ 7.6.2, Sonic Message Broker 7.6, Sonic Enterprise Service Bus 7.6
• IBM WebSphere Edge Server 6.1 - load balancer, Citrix Netscaler load balancers, Big IP F5 load balancers
• Oracle Fusion Middleware Enterprise Service Bus and Oracle WebLogic Application Server 11g
• Microsoft SharePoint Server 2010 and SharePoint 2007 WSS 3.0 Server on IIS 6 and 7
• CA SiteMinder 12, CA LDAP and Policy Server 12, Microsoft Active Directory LDAP
• Windows Server 2008 and 2008 R2
• Windows 2003 Server Enterprise and 2003 R2
• Novell SUSE Enterprise Linux Server 11 and Oracle Linux Enterprise Server 6
• VMWare ESX and ESXi - Linux ESX with vSphere and vCenter 4.0.3
• Microsoft Office Suite - Word, Excel and Visio
• Microsoft Windows XP and Windows 7
• IBM DB2 9.5x and 9.7x, Microsoft SQL Server 2005/2008, Oracle 10g and 11g
• Familiar with concepts such as JSP, Servlets, JavaScript(AJAX), JMS, Java (J2EE and Java 5 EE), EJB, scripting, automation, Jython, HTML, XML, portlets, JDBC, Apache ANT, SDLC, ITIL, N-Tier design, SSO, JSR, JVM, JNDI, log4j, SOAP, SOA, SMTP, MQ, ESB, JUnit, FTP
• Enterprise class clustering, failover, redundancy and DR practices within complex Java based web sites, java application servers, RDBMS systems, intranet and internet facing e-commerce applications/environments
• Networking, load balancing, firewalls, HTTP, SSL, java middleware, MOM, server OS and TCP/IP

WORK EXPERIENCE:

Confidential

Senior Web Systems Administrator

Responsibilities:

• Administer, manage, install and plan the java application servers and related middleware infrastructure for the web based applications across the enterprise.
• Identify root cause of complex technical issues and problems as they occur within the application servers, SOA platforms and web based e-commerce sites, web services and web based applications.
• IBM WebSphere Application Server 6.1.0.42 Network Deploy running on Windows Server 2008 R2
• IBM WebSphere Application Server 7.0.0.23 Network Deploy running on Windows Server 2008 R2
• Apache Tomcat 6.0.35 and 5.5.26 Running on Windows 2003 Server Enterprise Ed
• Apache Web Server 2.2.63 and IBM IHS HTTP Server 7.0
• Assist in the administration, configuration and resolution of issues within the Oracle Fusion Middleware suite including Oracle Enterprise Service Bus platform including:
• Oracle WebLogic Application Server 11g running on Windows Server 2008 R2
• Oracle SOA Enterprise Service Bus 11g running on Oracle WebLogic Server 11g
• Assist in the research and diagnosis of MQ, JMS and SOA Web Services related issues within the messaging and traffic management systems
• Assist in the administration and configuration of network level components including
• Big IP F5 load Balancers, SSL Encryption offload and Context Sensitive Switches
• Cisco Catalyst routers, Cisco PIX routers, switches and firewalls
• Utilize tools such as Oracle Hudson to deploy code bases to application servers, work with SCM and DBA team to coordinate releases, upgrades and installs across the application server enterprise, coordinate resolution efforts amongst IT teams and ensure proper communication to third parties, vendors, users and customers both internal and external to the organization, install and test patches and updates to middleware
• Create, update and manage architecture diagrams, IT policies, procedures and process related documents. Update the documents in the PlumTree wiki portal as requested. Coordinate server builds, software installs and configurations with multiple teams including VMWare Virtualization support, SAN storage, help desk, network administration, security and QA departments
• Responsible for providing resolution, research, troubleshooting, diagnosis and debugging of Tier 4 complex enterprise system problems and outages in all middleware, java and messaging systems. Coordinate problem resolution and determination with other IT teams. Work with application support and development teams to research and resolve code related problems within enterprise internal java based web applications
• Utilize enterprise monitoring tools such as Wily Introscope 9x to determine where java issues are and perform JVM tuning, assist and guide developers with code related problems within the enterprise java applications for multiple environments including Load Test, Development, Staging, QA and PROD

Confidential

WebSphere Systems Administrator

Responsibilities:

• Responsible for the stability, administration, planning, design and continual operation of the enterprise web application execution environment consisting of java application servers, web servers, load balancers, proxy servers and hypervisor hosts in an enterprise class highly available fault tolerant set of SOA platforms.
• Responsible for research and resolution of problems and code related issues as they occur within the enterprise web platforms including all internet facing e-commerce and intranet web applications and web sites.
• Manage, configure, install, troubleshoot and administer internet facing e-commerce servers running on
• IBM WebSphere Portal Server 7.0.0.2 with Lotus WCM on WebSphere Application Server Network Deploy 7.0.0.21 on Windows Server 2008 R2 hosts
• IBM WebSphere Portal Server 6.1.5 on WebSphere Application Server Network deploy 6.1.0.42 on Windows Server 2003 Enterprise Edition R2
• Administer and Manage the portals, virtual portals, portlets, security and portal components deployed to the WebSphere portal environments
• Microsoft SharePoint Server 2010 on Windows Server 2008 R2 running on IIS 7
• Microsoft SharePoint WSS 3.0 on Windows 2003 Server running IIS 6
• Manage, configure, install and administer internal intranet web applications and SOA web services along with middleware platforms running on:
• IBM WebSphere Application Server 7.0.0.21/x Network Deploy 64 bit on Windows Server 2008
• IBM WebSphere Application Server 6.1.0.39/x Network Deploy on Windows Server 2003 Enterprise Edition 32 and 64 bit - Stand alone and Network Deploy modes
• IBM WebSphere Application Server 6.1.0.39 Stand Alone on Windows 2003 Server
• Red Hat JBoss 4.2.3-GA on Windows Server 2003 R2 Enterprise
• IBM WebWphere Application Server 8.0.2 on IBM Virtual Appliances running SUSE Enterprise Linux
• IBM WebSphere Application Server 8.5 Network Deploy on Windows Server 208 Enterprise R2
• Apache TomCat Application Server 5.5.23 on Windows Server 2003 R2 and Oracle Linux UBS 2
• Manage, configure and administer internal JMS and SOA Enterprise Services Bus running:
• Progress Sonic MQ Server v7.6 on Windows 2003 Server
• Progress Sonic Enterprise Service Bus 8.5 on Windows 2003 Server
• Progress Sonic Message Broker and MQ Message Container 7.6
• Configure and administer JNDI, JMS, queues, topics and MQ related components for MOM platforms
• Manage, configure, troubleshoot and maintain core web infrastructure network services such as load balancers, web servers, security and SSL encryption offload devices running:
• CA SiteMinder 12 R2 Policy Server, CA SiteMinder LDAP 12 and SunOne Directory Server 5
• IBM IHS HTTP Apache Web Server 6.1 and 7.0 on Windows Server 2008 hosts
• Microsoft IIS 6 and 7 on Windows Server 2008
• IBM Edge Server 6.1 Load Balancer on Oracle Linux Enterprise Server 6
• Configure, install and deploy SSL s to the WebSphere key stores, IBM IHS HTTP Servers key stores and IIS web servers
• Assist in the management and administration of Microsoft SharePoint Server 2007
• Manage, administer, configure and maintain servers at the OS level in the enterprise running:
• Administer, configure and manage host servers for the virtualized environments and servers
• VMWare vSphere Server 4.0.3 with ESX and ESXi Linux host servers with vCenter and DRS
• Build, deploy and maintain all VM Guests and physical servers related to middleware
• Coordinate projects and support efforts of hardware technicians and network administrators to manage, implement and administer physical servers, network devices and EMC Storage SAN
• Administer servers running Oracle Enterprise Linux 2x, VMWare ESX hypervisor linux, Windows Server 2008 R2, Windows Server 2003 and Windows 2000 Server
• Develop, design, support, maintain and engineer automation components for supporting the java developers and release management systems including:
• CA Harvest code management and version control system
• Oracle Hudson and Apache Ant java build, scripting and automation system
• Jython scripts for use against the WSAdmin API and MQ native API sets - Sun NetBeans IDE
• Perform application deployments such as EAR, WAR, JAR and XAR files on the application server JVMs, MQ containers, JMS message brokers for DEV, INT, UAT and PROD environments
• Manage and document trouble and request tickets in the HEAT 9 help desk system
• Responsible for providing resolution, research, troubleshooting, diagnosis and root cause analysis of Tier 4 complex enterprise system problems and outages in all middleware, java and messaging systems. Coordinate problem resolution and determination with other IT teams.
• Work with application support and development teams to research and resolve code related problems within enterprise web applications and public facing websites, portals and intranet sites.
• Work with and escalate problems to software vendors as necessary to correct issues within all environments.
• Assist java developers in debugging and resolving complex code related problems within applications, web services and web sites.
• Manage PMRs with IBM and other vendor support tickets related to WebSphere and MQ issues, provide communication channel to vendors
• Create documentation, architectural diagrams and SDLC related procedures.
• Ensure proper IT procedures are being followed.
• Coordinate with other IT teams for problem resolution and project management work including database administrators, storage teams, testers, project management office, systems analysts and system security professionals in daily management of tickets, technical projects and requests.

Confidential

Technical Architect

Responsibilities:

• Responsible for the overall technology vision and platforms utilized within the organization, accountable for adhering to the enterprise technology best practices, system design and architectural frameworks and system blueprints,
• Coordinate and lead the work of multiple IT teams and projects.
• Ensure that proper IT procedures and policies are followed and Confidential guiding architecture principles are followed and maintained.
• Responsible for the design and deployment of all middleware technologies on Windows Server and Linux Platforms
• Manage, support, administer and maintain middleware technologies and platforms
• IBM WebSphere Application Server 6.1.0.35 Network Deploy on Windows Server 2008 Enterprise
• IBM WebSphere Application Server 7.0.0.15 Network Deploy on Red Hat Linux ES 5 and Windows Server 2008 R2 - 64 and 32 bit Network Deploy and Stand Alone modes
• Red Hat JBoss Application Server 4.0.3 SP1 on Windows Server 2003 Enterprise Edition
• Deploy, install and troubleshoot EAR, WAR and JAR files within the java application server systems
• Assist, advise, administer and design on core web technologies and related platforms including:
• Citrix Netscaler Enterprise Load Balancers
• Cisco Catalyst layer 3 Content Sensitive Switches and Authority servers
• IBM DataPower XML and SOA Web Services appliances
• Apache Web Servers and IBM IHS HTTP Servers 6.x
• Microsoft IIS 6 and IIS 7 web servers and application servers
• Microsoft Active Directory and CA SiteMinder 6 with Sun One LDAP Servers
• Manage and deploy SSL s within all web environments - web server, WebSphere key stores and encryption offload at XML appliances and load balancers
• Assist in the management of Microsoft SharePoint Server 2010 platform and related services
• Responsible for providing quick resolution, research, troubleshooting, diagnosis and root cause analysis of Tier 4 complex enterprise system problems and outages in all web and middleware environments.
• Coordinate problem resolution and determination with other IT teams, manage communication with the business units and external customers on problems and implement fixes as outages occur. Document, schedule and implement fixes and software releases.
• Work closely with software vendors and developers to deliver upgrades, enhancements, bug fixes and patches.
• Create technical documents, diagrams, process flows, designs and requirements for systems.
• Facilitate cross team coordination for projects, issues and release planning.
• Direct, consult with and coordinate the work efforts other IT support teams with dependent systems such as load balancers, proxy servers, firewalls, network, storage, security, databases, etc to facilitate technical support, project work, problem resolution, testing, compliance and change control cycles.
• Manage the SDLC and Change Management documentation, approvals and related tickets. Assist in developing and deploying automation and management tools to improve efficiencies, meet SLAs and better manage environments. Manage code versioning with IBM Rational ClearCase 6 and manage defects in HP Quality Center 10. Monitor system performance and adjust infrastructure settings utilizing HP SiteScope and HP OpenView system
• Design, document, Install, configure and deploy redundant enterprise class N-tier middleware solutions such as fail over, clustering, high availability and load balancing techniques to ensure system uptime. Design and implement applications, interfaces, APIs and other related components.
• Assist with design and development of SOA components including consumable web services and interfaces. Manage minor projects and deliver effort estimates to management staff Determine migration paths, upgrades strategies, deployment schedules, testing schedules, set performance benchmarks, SLAs and tune systems performance as needed
• Define detailed functional requirements and guide IT Teams in design, implementation and delivery across the organization. Work closely with development teams and review technical designs, review milestone releases against requirements resolving issues affecting project progress and technical support.
• Provide direction and serve as technical lead on projects and design solutions to business problems with technical solutions.
• Synthesize cross functional input to identify tradeoffs and make recommendations balancing capabilities, constraints and priorities.
• Apply industry best practices and provide research and communication to IT Teams to ensure best possible outcomes to all parties, serve as technology SME on multiple project
• Assist with the planning, design and execution of disaster recovery and back up systems utilizing IBM Tivoli

Confidential

Systems Specialist

Responsibilities:

• Responsible for the timely resolution of complex tier 3 technical problems within the enterprise transactional claims processing and policy administration application pools impacting end users on a large enterprise class Citrix farm consisting of application, web and Citrix servers. Support systems and users to ensure maximum uptime and ensure all SLAs are met, prioritize problems and ensure resolution of issues
• Administer, support, configure, install, deploy, test and manage a complex mission critical enterprise infrastructure consisting of over 600 integrated web and application servers including hardware, operating systems and applications for internal and external users on a platform consisting of:
• Citrix Systems Metaframe Presentation server XP on Windows 2000 Server(physical and virtual)
• Citrix Systems NFuse Portal 5 on Microsoft IIS 6 on Windows Server 2003
• IBM WebSphere Application Server 6.x on Windows Server 2003/2000
• Windows 2000 Server and Server 2003 (Standard, Advanced and Enterprise Editions)
• Microsoft SQL Server 2005 and IBM DB2 UDB 8.2 on IBM AIX 5.1
• Design, develop and code complex business logic, data layer logic, business rules logic and GUI presentation layer logic within enterprise applications using VB.net, VB 6, Fair Isaac Blaze Rules 5 with Perl 5 SRL. Debug code, develop, design and package patches and fixes to problems reported and documented by other IT teams such as QA Testers, Business Analysts and end business users. Develop and deploy orchestrations, schemas and file manipulators for Microsoft BizTalk 2006 server systems with Visual Studio 2003 Pro
• Determine technical feasibility of Mock-ups / Proof of Concepts providing technical/programming support for other team members as they build prototypes within a development environment, identify the need for custom development and working with the development team to design custom solutions
• Manage the SDLC and Release Management process facilitating system level testing, UAT and regression testing with multiple management methods. Promote code to environments as testing is complete
• Design, develop and implement new programs and/or modifications of existing applications.
• Responsible for the more complex designs, prototypes and other methodologies for new and/or existing systems including the development and implementation of test plans and program specifications with various interfaces
• Analyze and evaluate reoccurring problems and make improvement recommendations to management and other developers.
• Work closely with Business Analysts to document system level defects, work flows, system requirement specifications, materials, problem tickets and technical level system blue prints
• Assist in leading all aspects of applications programming and development including file design, update, storage and retrieval.
• Evaluate and provide technical solutions to complex application development problems as well as business problems and needs. Ensure applications are meeting expectations and participate in steering committees, document creation and JAD/JAR sessions. Perform testing on code and applications.
• Review and assign tier 4 problem tickets to team members, ensure application fixes are implemented on time and work with multiple vendors to enhance and support internal applications, interfaces and systems
• Develop, design and test complex SQL Server Stored Procedures, Views and DDL/DML scripts.
• Develop and test SQL scripts and queries for data corrections, updates and software upgrades.
• Design ETL packages for use within SQL Server 2005/2000 DTS, SSIS and IBM DataStage systems.
• Design, code and develop SQL Scripts for use within DB2 and SQL Server RDBMS systems.
• Manage packages and code versioning with Boorland StarTeam 6 and Microsoft Visual SourceSafe 2000

Confidential

Network Administrator

Responsibilities:

• Support, deploy, operate, maintain and design LAN/WAN systems, VPN systems, VLAN networks including file and print, email, remote access, servers, storage solutions, application and network services for office and provide applications support, including workstation, server hardware and networking appliances. Provide technical support and resolution of application problems within the claims management, policy billing, underwriting and rating systems. Perform detailed and exhaustive root cause analysis on complex technology problems in all layers of networking, under stress conditions. Provide desktop and user support services to the entire organization and resolve all hardware, software and network related problems within SLAs
• Establish system configurations to maximize performance and redundancy in order to minimize down time, coordinate repair and maintenance activities for all network based application programs, hardware and systems in response to user trouble calls and system maintenance. Mange medium sized active directory deployment consisting of 6 domain controllers, manage users, security, access and application accounts on the network. Develop and utilize interactive DOS batch and VB script files to simplify management task as well as monitor network performance, utilize HP OpenView monitoring system
• Coordinate and plan systems development, installation, deployment, configuration, patches, upgrades, testing and implementation, ensure changes are documented, tested and packaged for environments
• Perform support, management, administration and configuration of a medium sized network (LAN and WAN) consisting of physical servers and Cisco networking appliances(switches and routers) running:
• Windows Server 2003 and Windows 2000 Server (standard, enterprise and Small Business Server)
• Microsoft IIS server 5 and 6
• Microsoft SQL Server 2000 and SQL Server 2005 (standard and enterprise eds)
• Microsoft Exchange Server 2000, Microsoft SMS Server 2000 and Microsoft ISA Server 2000
• Microsoft Active Directory, DNS, DHCP, Firewalls, routers, switches, SAN storage arrays
• Desktop computers running Windows XP and Windows 2000 Professional
• Inform appropriate leadership, project manager, business leads, and/or client of delays, technical problems, and other events or situations that impede the progress, success, and cost of assigned activities. Coordinate the deployment of servers, outages, upgrades, desktops, cabling and network equipment including routers, switches, firewalls, storage appliances, security devices, web filters, load balancers and IIS 6 web servers
• Create detailed network system specifications, interaction blue prints, data flow diagrams and manage all software licenses for the entire organization. Maintain, log and manage problem tickets and perform initial problem triage of all system related problems. Coordinate support and resolution of problems with vendors and other IT team members including developers and analysts. Migrate changes to PROD environments. Create and develop software packages for deployment to desktops, network servers and web servers using Microsoft Systems Management Server. Manage security and operating system patches, application service packs, system level back ups and other upgrades/updates within the entire enterprise server farm
• Run network cable in the data center and perform physical installations of servers, network equipment and desktop computers. Manage the lease and purchase of equipment and perform hardware inventory control for the entire company. Ensure all related documentation is maintained and tracked in relation to all systems.