SUMMARY:

• Over 7 years of professional IT experience.
• 4+ years of experience on Salesforce CRM platform.
• Experience in all stages of Software Development Life Cycles (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Experience working with Salesforce.com Sandbox, Data Loader and Apex Explorer environments.
• Hands on experience in creating User Interface such as Custom tabs, page layouts, custom links, formula fields, Lookup and Master - detail Relationships, Junction Objects, Controlling and Dependent Picklists, Roll up summary.
• Expert using Salesforce Web services API like REST, SOAP and BULK.
• Strong knowledge in Sales Cloud and Service Cloud.
• Experience in Service Cloud automation activities like Case Escalation, Auto Response Rules, Assignment Rules and Workflows.
• Extensive experience in implementing Business logics using Validation rules, Workflows & Approval Processes, Escalation rules and Sharing rules.
• Proficient in dealing with Security and Sharing Model which control the User’s access to different data.
• Thorough knowledge in Roles and Profiles.
• Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.
• Good knowledge in Test Methods, Test cases to ensure maximum Code coverage.
• Experience in developing Visualforce Pages, Components and Controllers.
• Strong Experience with Apex Classes, Triggers and Application design on Force.com platform.
• Experience in Data Migration using Data Import Wizard and Data Loader.
• Experience in working on SOQL, SOSL, DML Statements, Governor Limits and Exceptional Handlings.
• Experience in Customized Sales, Call Center and Marketing Applications.
• Experience in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement.
• Expert in generating and analyzing custom Reports Dashboards and Analytical Snapshots.
• Experience in MVC Architecture applications.
• Expert in managing Full sandbox, developer sandbox and Configuration-only sandbox.
• Experience in web technologies like HTML, XML and Java Script.
• Excellent Communication and Problem solving skills and ability to think out of box.

TECHNICAL SKILLS: me

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S-Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration.

SFDC Tools: Eclipse IDE plug-in, Force.com Data Loader, Force.com Explorer

Languages: C, C++, SQL, Java, Apex

Web Technologies: Web services, HTML, XML, CSS and JavaScript

Databases: Oracle 10i/9g, SQL Server, Microsoft Access, MySQL

Operating Systems: Windows 7/Vista/XP/ME/2000, UNIX

Others: MS Office, Adobe Photoshop, Flash, MS Visio, Dreamweaver

PROFESSIONAL EXPERIENCE

Sr.Salesforce Developer

Confidential, MA

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Worked with Integration and web services.
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to meet the requirements of the application.

Environment: Saleforce.com platform, Controllers, Sharing Rules, Web services, Triggers, Controllers, Workflows, Email Updates, APEX Language, Visual Force - Pages, Component & Controllers, Data Loader, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Salesforce Developer Youngs

Confidential, OH

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Worked on Apex classes, controllers, controller extensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Used Analytical Snapshots for weekly reports.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in Data Migration from existing systems to Salesforce.com using Apex Data Loader.
• Designed Visualforce pages for UI.
• Created various profiles and roles and assigned to users as per the requirement.
• Designed and developed various custom objects, tabs, page layouts as per the requirement.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Implemented web based case management automation - Web to Case, Web to Lead.
• Designed Workflows, validation rules, assignment rules, Approval Process.
• Implemented Email-to-Case using XML.
• Implemented Field level security and Record level security.
• Implemented Reports on Pipeline, Opportunity created, Leads to Opportunity conversion, Views of Sales Cycle, cases generated.
• Used analytic snapshots for bi-weekly reports.
• Designed various HTML Email templates for Auto-Response to customers.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Web services, Triggers, Controllers, Workflows, Email Updates, Web to Case, Web to Lead, Email to Case, Roles and Profiles, Sharing and security model, Data Loader.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Created and customized various Custom Objects, fields, Lookup and Master detail relationships, Junction Objects.
• Worked on various Formula fields, cross object fields, rollup summary fields, Picklists and also customizing page layouts.
• Implemented various security and sharing rules using Profiles, Roles, Organization Wide Defaults, Sharing, Field level security.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Handled bulk import and export of data using Data Import Wizard and Data Loader.
• Designed page layouts, components, custom reports.
• Used sandbox mode for testing and migrated the code to the production instance in installments.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP and Java Script.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere 6.0 IRAD 6.0, CVS, ANT Build Scripts.

Confidential

Java Developer

Responsibilities:

• Involved in designing system based on UML concepts like data flow diagrams, class diagrams, sequence diagrams and state diagrams.
• Development and design of web pages using HTML, JavaScript for client side validation.
• Design and development of application.
• Database design utilizing Oracle.
• Coding Java classes.
• Developed data model and stored procedures.
• Maintenance and Production support of application document design and functional aspects of application.
• Design and development of new Web pages and the existing ones.
• Converted designs to live websites using XHTML and table less CSS layout techniques.
• Estimated worktimes involved in projects and communicatedchanges in scope and timelines to team member and department heads.

Environment: HTML, DHTML, XML, CSS, JavaScript, Windows.