SUMMARY:

• Executive I am an experienced UX professional with over 15 years as an interaction and UX designer, manager, Summary strategist, as well as guiding multi - disciplinary teams in both start-up and large corporate environments.
• I continue practicing as a designer for a number projects or as a lead for teams because I strongly believe it's important to stay close to the work to remain relevant.
• I lead interaction design, express a strong point of view through writing and speaking, mentor staff, support and encourage fellow designers to reach further, invent new methods, and develop professionally
• I have demonstrated the ability to be extremely successful in highly-competitive industries and innovative markets, with companies such as NASA, Halliburton, BP, and GE Healthcare. My experience include directly performing and/or leading:
• I have proven the ability to deliver, and lead the production of, products that have resulted in increased user satisfaction and productivity, increased customer retention rates, increased conversion rates, and increased revenues.

PROFESSIONAL EXPERIENCE:

Confidential

User Experience Leader

Responsibilities:

• Lead interaction designer for providing new concept designs of primary legacy application.
• Provide wireframes, interaction, and interface design input to development team for corporate intranete - Commerce sites.
• Developed and implemented UX process including strategic goal-setting, product definition, user research, interaction design, user experience design, and prototyping, through delivery.
• Reviewed Google Analytics data for corporate website and used data to guide design changes.
• Work extremely close with customer base to understand customer needs and drive that information into persona development and user journey maps.
• Increased customer retention by 12% through partnership in customer retention initiatives within internal Momentum program: participate in Regional User Group meetings.
• Win/loss improved by 21% in 2013 by determining strategies to drive process changes improving product perception through Win/loss interviews.
• Communicate with cross-functional partners to define complete customer touch points (customer experience mapping) and create a strategy to deliver an improved and cohesive customer experience.
• Member of Confidential 's Innovation Catalyst Team which generated 2 disruptive innovations in 2013 that are currently in development.
• Evangelize UX strategy and collaborate with Executive Management, Product Management, Marketing, Engineering, to drive awareness and improve operational performance and efficiency.
• Member of Innovation Committee: define and implement processes that drive innovative design.
• Communicate the value of user research throughout the organization by delivering insights that lead to demonstrable business value, and evangelizing user research in the product development process.
• Develop and execute UX project plans that align to strategic and business goals and customer needs.
• Manage UX resource allocation and distribution for multiple simultaneous projects.

The Church of Jesus Christ of Latter-Day Saints

UX Interaction Design Consultant

Responsibilities:

• Mormon.org - Provided interaction and interface designs for mobile, responsive design, website. Rapid prototyping to test new design concepts increased conversion rate by 3%.
• Analyzed web analytics with Google Analytics and Adobe Omniture.
• Created interaction design wireframes customer relationship management application for mobile and desktop devices.
• Designed, conducted, analyzed, and communicated results of focus groups and live A/B and multivariate usability tests.
• Engaged program directors, Product Management, and stakeholders to define business requirements.
• Lead stakeholder/customer collaboration and design of multiple Content Management Systems.
• Analyzed web analytics and drive design proposals based on data.
• Communicated requirements to development through product plan documentation and prototypes.

Confidential

UX Manager/Sr. Interaction Designer

Responsibilities:

• Created low & high fidelity interaction design for mobile and desktop healthcare applications.
• Developed working prototypes (HTML/WPF/Silverlight) for usability testing purposes.
• Designed, conducted, analyzed, and communicated results of focus groups and usability tests.
• Engaged clinical stakeholders and customers to establish product requirements.
• Coordinated and prioritized design team deliverables across multiple projects within the organization.
• Established and implemented UX strategy, processes and goals across global programs.
• Established creative vision of product and presented to senior management, stakeholders, and executive committee.
• Built and managed team of 6 - UX personnel within start-up program developing suite of health care web and desktop applications.
• Managed UX team budget.
• Hired, mentored, and trained UX team members.
• Contracted outside vendors on an as-needed basis.

Confidential

UX Interaction Design Consultant

Responsibilities:

• Created design concepts, interaction design wireframes for oil & gas trading software.
• Established and implemented UX strategy and processes within engineering program.
• Created personas and use cases that drove requirements and product design.
• Established and implemented the creative vision and branding for project.
• Trained developers regarding general UX techniques to improve product design.
• Developed program - wide UX guidelines.

Confidential

Usability Design Lead

Responsibilities:

• Produced interaction design mock - ups, wireframes, and prototypes that translate customer and business needs into an engaging user experience for 2-D and 3-D seismic visualization applications.
• Conducted usability tests and communicated results and recommendations to product teams.
• Coordinated focus groups and client surveys to obtain user expectations and needs.
• Managed corporate usability lab; primary contact with contractors in lab planning and build-out.
• Provided UX guidance and mentoring to team and R&D department.
• Created and implemented program for operation of usability lab equipment and strategies.
• Developed company-wide User Interface style guide.

Confidential

Human Factors Engineer

Responsibilities:

• Created interaction design wireframes and high - fidelity prototypes for US and internationally designed ISS instrumentation panels.
• Performed design verification for International Space Station (ISS) hardware and software.
• Conducted usability tests and communicated results to US and international development teams.
• Presented test and review findings at Preliminary and Critical Design Reviews.
• Assessed the feasibility and safety concerns of translating ISS equipment from Shuttle to ISS through computer modeling.
• Assessed the psychological and physiological effects of extended duration space flight on astronauts and provided recommendations for optimal habitable volume.

Confidential

Research Assistant

Responsibilities:

• Designed graphical interfaces simulating movement through 3D environments.
• Conducted applied research investigating visual mechanisms humans use to perceive speed.
• Conducted research investigating the effect of cognitive narrowing and human performance.
• Conducted research investigating the principle of risk compensation theory.
• Taught Introduction to Research in the Behavioral Sciences class and lab as a graduate student.