HARDWARE/SOFTWARE

Adobe PageMaker 6.5, Adobe PhotoShop 5.0, Adobe Illustrator 7.0, Adobe Dimensions 2.0, Adobe PageMill 2.0, Adobe Captivate 4.0, Adobe Captivate 5.0, FileMaker Pro, QuarkXPress 4.0, FrameMaker 6.0, RoboHELP 7.0/5.50, Visio 4.5, Microsoft Office 97: Access, Excel, Word, PowerPoint, Microsoft FrontPage 98, Microsoft Sharepoint 2007, Macromedia Dreamweaver UltraDev, Internet, Microsoft Visual InterDev, Lotus Notes 4.5, Window NT 4.0/3.51/95, SONET, Novell NetWare 3.12, AutoCAD, WordPerfect, Macintosh, IBM Rational Rose, ClearCase and ClearQuest.

PROGRAMMING LANGUAGES

UNIX, LINUX, DECVAX, Visual Basic, Visual C , C, C , Javascript, VBScript, HTML 4.0, Oracle, Oracle, SQL, HTML, CSS, XML, XSL, GIF, CGI, Perl, PHP, Cold Fusion, Java, ASP, Rational Tool Suite , Remedy Processes and Infrastructures, Change Management

Confidential

Web Content Editor/ Writer

• Wrote the following articles
• Going for he Gold with Gold Bars
• 5 Tips for Using Analog Panel Meters
• Online Reputation Management and
• The 5 Best Cooktops

Confidential

Web Content Editor/ Writer

• Wrote transition documents to update user manual from an older system to an Oracle solution.
• Wrote a series of updated user manuals and requirements documents. Performed Requirements Analysis to understand customer needs and expectations from a proposed system, as well as the application in a well-defined stage in the Software Development Life Cycle model.
• Worked with software engineers and developers to document code reviews for major software updates. Utilized Crucible, a tool, which allowed engineers to embed their code reviews into the code and share the review comments with any number of people within the organization.
• Designed and wrote web content for an existing web portal to communicate current, and previous public relations materials for both internal and external sources.
• Utilized VISIO in preparing drawing and illustrations. This guide allowed the user to perform important network monitoring tasks.
• Documented multiple levels of interaction between users, business processes and devices in addition to complex requirements from a single application, from various levels within the organization and outside as well.
• Documented the requirements of all users, modeling and analyzing these requirements, and documenting them as a basis for system design.
• Assisted in the development of ongoing assurance that planned and implemented security controls to be aligned with organizational risk tolerance as well as document information needed to respond to risk in a timely manner should observations indicate that the security controls were inadequate.
• Utilized Adobe Captivate 5.0 to author a software demonstration, and a CBT Training course utilizing a user manual written specifically for this project. This was later converted to a swf format.
• Assisted developers in the development of a continuous monitoring strategy, implementation of a continuous monitoring program to provide visibility to organizational assets, awareness of threats and vulnerabilities, and visibility into the effectiveness of deployed security controls.

Confidential

Technical Writer/Editor

• Wrote updated user manuals from existing technical documentation and converted the same material to a full web content solution.
• Wrote and edited a series of user brochures and fact sheets that profiled client services. These pieces were also developed into web content material.
• Documented Functional Requirements to capture the intended behavior of the application. This document included all services, tasks, or functions the system was required to perform.
• Wrote white papers, position papers, collateral marketing materials.
• Documented baseline functionality necessary to the application to make it more competitive in the marketplace in addition, highlighted features that made the product superior to the competitor's product.
• Wrote use cases to vividly capture the application's functional requirements. These documents were specifically prepared for an object-oriented community, but not limited to object-oriented systems.
• Additionally, tailored all use cases with the client's goal in mind, and emphasized successful completion of that goal. Emphasis was on the sequence of interactions between the users, and the application that were necessary to deliver the service that satisfied the goal.
• Utilized VISIO in preparing drawings and illustrations. This guide allowed the user to perform important network monitoring tasks.
• Utilized Adobe Captivate 5.0 to author a software demonstration, and a Training course. This was later converted to a swf format.

Confidential

Technical Writer/Editor

• Wrote Requirements documents for the system development team that adhered to the procedures for requirements creation.
• Wrote updated user manuals from existing technical documentation and converted the same material to a full web content solution.
• Rewrote and edited final draft of each deliverable document before it was forwarded to the internal review/QC personnel appointed by the Program Manager or the Project Manager. The Project Manager or designee then conducted a final verification of the document's adherence to standards, spell check, grammar check, and formatting.
• Attend client meetings, gathered requirements sessions, and attended requirements workshops to document and transcribe accurate meeting minutes.
• Proficient using Adobe Creative Suite, Microsoft Office Professional, and Open Office Suite software for desktop and Web and graphics publishing such as FrameMaker, Acrobat Professional, Evolution, XLP, HTML, XML, Photoshop, Dreamweaver, RoboHELP, Word, SharePoint, Excel, PowerPoint, Project, Visio, Writer, SnagIt, FullShot, and Gimp .
• Rewrote Style Guide document based upon input from Program Managers and QC personnel.
• Updated existing online help system utilizing RoboHelp as the primary development tool.
• Assisted developers and staff in the preparation of emergency preparedness plans, including the MMS computer Incident Response Plan IRP , Continuity of Operations COOP Plan, contingency plan CP , and disaster recovery plan DRP .
• Utilized VISIO in preparing drawings and illustrations. This guide allowed the user to perform important network monitoring tasks.
• Along with developers, produced a revised version of NIST Special Publication SP 800-85B PIV Data Model Conformance Test Guidelines. Revisions included additional tests necessary to test the optional features added to the PIV Data Model in SP 800-73-2 Parts 1 and to update tests to conform to the cryptographic migration timeline specified in SP 800-78-1.

Confidential

Various Locations

Wrote articles on technical communications, web development, child rearing and child education

Confidential

Technical Writer/Editor

• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for updated software requirements for Microsoft Works. Rewrote this material according to new standards for the existing software package.
• Translated the above materials for a series of training manuals and updates for group training sessions in Bombay, India.
• Utilized Adobe Captivate 5.0 to author a software demonstration, and training course materials utilizing a user manual written specifically for this project. This was later converted to a swf format.
• Experience with usability testing.
• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for updated software requirements for Microsoft Money. Rewrote this material according to new standards for the existing software package.
• Utilized VISIO in preparing drawings and illustrations. This guide allowed the user to perform important network monitoring tasks.
• Utilized the following: Access, Acrobat, Captivate, CorelDraw, Dreamweaver, Excel, FrameMaker, FrontPage, FullShot, HTML, HyperSnap, IconWorkshop, InDesign, IPF OS/2 ,Lotus Notes Domino, Nvu open source , Paint Shop Pro, Photoshop, PowerPoint, Project, Rational ClearCase, Rational ClearQuest, RoboHelp, SGML, SharePoint, SnagIt, UIM AS/400 , Visio, Wiki, Word, XML
• Translated the above materials for a series of training manuals and updates for group training sessions in Bombay, India.

Confidential

Technical Writer

• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for multiple worksteams to gather and validate business and technical requirements including: reporting, amortization, initial loads, and sales/commitments/ purchases strategy.
• Provided technical and strategic analysis designed to produce a tighter coordination between team members to meet tight target dates and timeframes which resulted in a more effective and solid requirements and release management process.
• Documented securities operations and business accounting training to complement technical knowledge and facilitate a more collaborative, iterative procedure for requirements, design, and testing process.
• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for user manual documenting a Accounting Management system for a standardized software application using Java code as the primary source of original information.
• Specialized client needs for each component within the SAP software that was developed.
• Documented a component responsible for providing web-based access to other SAP systems.
• Documented another component responsible for addressing product lifecycle planning requirements.
• Documented another component to assist interconnecting different systems to ease software integration.

Confidential

Technical Writer

• Described, though my documentation ,the interaction with a set of functions used by components of an application and software system. Described an implementation of the API. This included: general, full set of an API bundled in the libraries of a programming language, specific, meant to address a specific problem.
• Utilized language-dependentancy, meaning this language is only available by using the syntax and elements of a particular language, which made the API more convenient to use.
• SDKs also frequently include sample code and supporting technical notes or other supporting documentation to help clarify points from the primary reference material.
• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for the a user manual documenting a Test Case Management system for a standardized repository, thereby permitting Quality Assurance organizations to effectively evaluate test cases among various groups.
• These plans were developed for each MMS location. The Business Impact Analysis BIA parts of the CP and DRP included requirements in sufficient detail to clearly establish what data, hardware, software, and services were needed to securely restore essential business functions in the event of a disruption.
• Utilized Rational Rose, ClearCase and ClearQuest to reduce project risk with requirements management and business, use case and data modeling.
• Worked with developers and engineers, and end users, to gather and develop new system requirements and write functional specifications for AOL's Test Case Management system.
• Increased the value of an enterprise change management solution by enabling the proper specifications, communication, visualization and implementation of all changes to the physical infrastructure of the data center using Remedy Processes and Infrastructures. Integrated an enterprise change management solution that improved quality and consistency and reduced the overall cost and risk associated with changes to the infrastructure.
• Interviewed SMEs and wrote a system design document SDD describing the architecture and interactions between the servers and application programming interfaces APIs required to provide an optional, gratis antivirus product McAfee Antivirus to users.

Confidential

Technical Writer and Documentation Specialist

• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for the CoreDirector Element Management System a fiber optics telecommunications management software tool that monitors and reports events occurring in the Networks Elements NEs of the On-Center 4.0 reference guide. Utilized VISIO in preparing drawing and illustrations. This guide allowed the user to perform important network monitoring tasks.
• Wrote Systems Monitoring Language reference guide to aid programmers in configuring and customizing the CoreDirector. This guide was written, primarily, for users, and programmers who were knowledgeable about programming concepts and were familiar with the software operations of the CoreDirector switch.

Confidential

Technical Writer and Documentation Specialist

• Wrote proposals, RFPs, RIFs, for a transitional process from an existing software development module to a new, more complex fusing of a superior OracleSi solution.
• Wrote documentation describing a transitional process from a CONA Consolidated Open VMS National Application platform to an OracleSi based Hewlett Packard HP solution. This document was written for VMS Postal Service workers and business managers.
• Utilized SDLC software to track customer requirements, test cases, defects, project deliverables, and support tickets. Collaborated by sharing documents, holding discussions and managing team calendars.
• Documented three phases of HP's major development project into three separate phases to accommodate the Legacy transformation. Documents included a Customer Data Phase, Transaction Phase, and Historical Data Phase of the project.
• Utilized Adobe Captivate to prepare demonstrations of the successful transformation of the development project from Legacy to Oracle.
• Documented business process for the Legacy transition and assisted developers and engineers in writing functional specifications, including screen captures, field descriptions and process flow.
• Interviewed Subject Matter Experts to determine and document the entire history of this Legacy System Transformation strategy.
• Utilized VISIO for drawing and illustrations included in the documentation
• Specialized client needs for each component within the SAP software that was developed.
• Documented a component responsible for providing web-based access to other SAP systems.
• Documented another component responsible for addressing product lifecycle planning requirements.
• Documented another component to assist interconnecting different systems to ease software integration.

Confidential

Technology Support Lead and Technical Writer

• Described, though my documentation ,the interaction with a set of functions used by components of an application and software system. Described an implementation of the API. This included: general, full set of an API bundled in the libraries of a programming language, specific, meant to address a specific problem.
• Utilized language-dependentancy, meaning this language is only available by using the syntax and elements of a particular language, which made the API more convenient to use.
• Gathered requirements and wrote and developed a application and wrote documentation for an XML solution utilizing Arbortext as an editing tool for the Naval Air Training and Operating Procedures Standardization NATOPS program. Orchestrated the transition from Documentum to an XML solution for the entire department.
• Wrote accompanying procedures guide. This document improved interoperability between systems, facilitated efficient data exchanges and economical
• e-business practices, reduced duplication of effort and ambiguity of information, and reduced data exchange life-cycle costs by 35 percent.
• Utilized SDLC software to track customer requirements, test cases, defects, project deliverables, and support tickets. Collaborated by sharing documents, holding discussions and managing team calendars.
• Utilized Rational Rose, ClearCase and ClearQuest to reduce project risk with requirements management and business, use case and data modeling.
• Documented Oracle's adoption of XML for a relational database. This documentation of Oracle, and its new technologies, allowed UIS to increase efficiency in data transfer and allow the system to easily manage a variety of XML-encoded information within a relational database.
• Developed a report template system to transform XML versions of the reports to HTML with graphic elements.
• Also Utilized Adobe Captivate to prepare demonstrations of the successful transformation of the development project from a XML relational database to Oracle.
• Documented business process and assisted developers and engineers in writing functional specifications, including screen captures, field descriptions and process flow.
• Pulled drawing and illustrations from existing documentation and created new VISIO illustrations and drawings based on interviews with SMEs, developers and engineers.
• Created standard Template/Macro and Forms Development in Microsoft Word and Adobe Acrobat.
• Created a solution to document management that provided viewing, navigation and editing functions specific to UIS's current document structure. Wrote accompanying user manual and training documentation. Created XSL style sheets that allowed content for print documentation or the Web.
• Updated document maps in XML. Created document maps that showed the same content in a hierarchical form that was easy to navigate and was fully editable. Helped create alternate tag names to authors an especially useful feature in developing content in multiple languages based on the same XML DTD. Wrote accompanying user manual and training documentation
• Created an interactive Web page for the NATOPS program to update changes to forms for existing documentation. Utilized HTML, JavaScript, and Cold Fusion on back end development.
• Wrote the Personal Profile Programmer's Guide and Personal Profile Samples Guide detailing programmer documentation Personal Profile, a Java development
• environment for handheld devices J2ME . Wrote all content, developed Java code examples, implemented scripts to automatically generate API summaries from
• specifications and code libraries.
• Provided software asset management SAM for medium- to large-size teams utilizing Rational ClearCase
• Managed all artifacts in the development process from design models to code to tests

Confidential

Technical Writer and Documentation Specialist

• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, using a UNIX platform, for the Product Description Guide: a compilation of various documents. The guide describes the fiber optics telecommunications management software tool that monitors and reports events occurring in the Networks Elements NEs of the Corvis system. This guide also allowed customers to preview a variety of different products produced by Corvis.
• Wrote documentation and translated design specification documents for System Monitoring and Maintenance with CEI, a reference and user guide for the Corvis system modules. Included VISIO drawings and illustrations in the user guide. This guide was written, primarily, for field technicians and engineers who were knowledgeable about the Corvis system.
• Researched technical specifications, analyzed marketing materials, and edited manual for the Pump Replacement Tool, a system manual that provided in-depth hardware and software descriptions for the Corvis system. This manual provided all aspects of system implementation, from initial planning to full system operation.

Confidential

Technical Writer and Documentation Specialist

• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, for the MultiWave CoreDirector Element Management System a fiber optics telecommunications management software tool that monitors and reports events occurring in the Networks Elements NEs of a MultiWave CoreDirector network user guide. This guide allowed the user to perform important network monitoring tasks.
• Wrote documentation and translated design specification documents, using a UNIX platform, for CORBA Common Object Request Broker Architecture , a programmer/reference guide to aid programmers in configuring and customizing the MultiWave CoreDirector. This guide was written, primarily, for programmers who were knowledgeable about CORBA programming concepts and were familiar with the software operations of the CoreDirector switch.
• Researched technical specifications, analyzed marketing materials, and edited manual for MultiWave CoreStream, a system manual that provided in-depth hardware and software descriptions for the CIENA MultiWave Corestream system. This manual provided all aspects of system implementation, from initial planning to full system operation.
• Identified gaps and changes to the local TMS of the application and system.

Confidential

Technical Writer and Documentation Specialist

• Wrote internal documentation for a PFID Application server environment to provide operational support for API servers.
• Provided software asset management SAM for medium- to large-size teams utilizing Rational ClearCase.
• Tracked progress of testing and participated in business acceptance testing for new products.
• Developed HTML content using a Rich Text Editor WysiwygPro , to upload images for Primark's content, to add rich media attachments with video and audio players, and assigned the respective tags.
• Managed all artifacts in the development process from design models to code to tests. Interfaced with appropriate business units to determine their needs, documented requirements, and secured appropriate project buy-in/sign-off.
• Wrote internal documentation and translated design specification documents by reading code written in Visual Basic 6.0 for a global investor service that generated upwards of 16 million real time quotes and nearly 60 million advertising impressions per month.
• Documented internal design specifications and user manuals for applications that provided the backbone for serving web servers through either an XML or COM interface.
• Developed system test plans and user guides based on Oracle CDM for internal developers and engineers.
• Developed, designed, and constructed layout of flow charts and diagrams using VISIO to identify system operations for Web, API and SQL servers.
• Worked closely with JAVA software developers to systematically eliminate software bugs before the release of the product. Read JAVA code to document an internal manual distributed only to software engineers. My documentation helped provide a needed addition to the development process and helped assist in less bug-ridden software.
• Provided integration of work processes with Remedy Change Management. Utilized industry-standard protocol -- Web Services Description Language WSDL to leverage the Remedy change ticket system to drive further best practices in managing the data center physical infrastructure.

Confidential

Technical Writer and Documentation Specialist

• Designed proposal development processes and written proposals that have generated 150 million in contract and joint-venture-awards.
• Wrote software documentation for the Lift Bed Planner application component of the TRANSCOM Regulating and Command Control Evacuation System TRAC2ES using a UNIX platform, under the authorization of the Department of Defense DoD .
• Designed and wrote web content for the Lift Bed Planner application component of the TRANSCOM Regulating and Command Control Evacuation System TRAC2ES web portal.
• Interviewed SMEs Subject Matter Experts : programmers, engineers, software engineers, and medical evacuation experts to become immersed in process. Developed, designed, documented, constructed layout, organized, wrote, and edited all sections of user manual. Analyzed raw data that comes from requirements and client specifications. Converted data to logical prose.
• Utilized SDLC software to track customer requirements, test cases, defects, project deliverables, and support tickets. Collaborated by sharing documents, holding discussions and managing team calendars.
• Converted all existing written materials, and added additional materials to an Online Help system for the TRAC2ES Lift Bed Planner application using RoboHelp 7.0.
• Wrote Computer Based Training materials for the Train The Trainer component of the TRAC2ES Lift Bed Planner medical evacuation application. Utilized VISIO in preparing drawing and illustrations.
• Utilized Adobe Captivate 4.0 to author a software demonstration, and a CBT Training course utilizing a user manual written specifically for this project. This was later converted to a swf format.