SUMMARY:

• All - Around Information Technology Specialist with notable skills an success in Help Desk Solutions
• Subject Matter Expert, IT Analysts, Customer Service Support, Engineering
• Database Management, Software Development and Software Trainer.

TECHNICAL SKILLS:

PLATFORMS: Windows 95/98/NT/2000/ME/XP, MAC, HP, IBM

NETWORKING: TCP/IP, DHCP, Ethernet, Wireless, Active Directory, RAS (Remote Access System), VPN, Cisco, IIS

DEVELOPMENT: HTML, ASP, JavaScript, Flash, Fireworks, Dream weaver, FrontPage, Visual Basic, C++, J++, Visual Basic.Net, Visual C++.Net, Visual C#, VBA for Applications, Java, Basic, Python, Cobol, MFC, DLL, OOP

DOCUMENTATION: Clarify, Remedy, Service Desk, Email

DATABASES: SQL, SQL Server

TOOLS: Microsoft Office Suite 2000(Excel, Word, Access, Power Point, Project, Outlook), Microsoft Office Suite 2003 (Excel, Word, Access, Power Point, Project, Outlook), Microsoft Office Suite 2007 (Excel, Word, Access, Power Point, Project, Outlook), Quicken, QuickBooks, Word Perfect Suite (Word Perfect, Corel), Adobe Acrobat, Photoshop, AutoCAD, Internet Explorer, Fire fox

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, MO

Data Analysts/Visual Basic Developer

Responsibilities:

• Data Analysts/VB Developer at Hussmann/IR Client Site in Bridgeton
• Visual Basic Developer using Microsoft Application such as Excel and Access
• Designed, Troubleshoot, Debugged complex Visual Basic and Visual Basic for Applications retrieving Multiple Amounts of Data from Server into complex reports
• Designed Code to created, copy, move, or delete report files using Visual Basic, VB Macros, Scripting, and Data Automation
• Other Software include Lotus Notes and Internet Explorer

Skills Set: Windows XP, Documentation Support, Visual Basic 6.0 for Application with Microsoft Office XP, Active Directory, Visual Basic 6.0, Macros, Scripting, Data Automation

Confidential, Saint Louis, MO

Technical Support Specialist

Responsibilities:

• Provide Level I Help Desk support in large corporate environment at RGA
• Provide support utilizing both on-site and remote access
• Trouble-shoot client software and hardware issues thru telephone or email
• Help Desk Support on computer related issues using Microsoft Office Products, Web Site Connections issues, Excel Integration files.
• Trouble Shoot Software Related Questions with Microsoft Windows Programs on all Dell compatible systems

Skills Set: Windows XP, Network Support, Documentation Support, Remedy, Microsoft Office XP, Active Directory, Remote Access Support, Service Desk, ASP, VB, HTML

Confidential, Saint Louis, Missouri

Windows/Web Developer

Responsibilities:

• Currently designing Web page in HTML, PHP, JavaScript, Dreamweaver, Flash, Firework
• Database Manager with PHP, MySQL, or Coldfusion
• Designer for current and updated web site using .Net Software Technologies

Environment: ASP, PHP, JavaScript, C#, VbScript, HTML, SQL, VB.Net, C#, C++.Net, Dreamweaver 8, Flash 8, Firework 8

Confidential, Belleville, IL

E-Commerce Technical Support Specialist

Responsibilities:

• Provide Level I and Level II Help Desk support in large corporate environment for PC and MAC Computers
• Provide support utilizing both on-site and remote access
• Trouble-shoot client software and provide coding solutions
• Help Desk Support on computer related issues using Microsoft Office Products, Web Site Connections issues, Excel Integration files. E-Commerce Related Software integration with QuickBooks.
• Trouble Shoot Software Related Questions with Microsoft Windows Programs IBM compatible systems

Skills Set: Windows XP, Web Based Financial Software, Network Support, Documentation Support, Remedy, Microsoft Office XP, E-Commerce, QuickBooks, HTML, Java Script, Flash, Dream weaver, SQL, UNIX, C++, IBM

Confidential

Account Manager

Responsibilities:

• Customer Service Representative
• Manager over assigned customer route
• POS Cash Handing System
• Computer Support for Return Computer Products
• Provided Help Desk Support on computer related issues on Microsoft Office Products, Windows OS System, Hardware and Software Configurations.

Environment: Account Manager, Customer Service, Sales, and Computers

Confidential

Help Desk Analysts

Responsibilities:

• Provided Help Desk Support at CPI Corp supporting Help-Desk computer related issues on Microsoft Office Products, Window Server 2003 Network Connections issues, and Windows XP Operating Systems issues IBM compatible systems
• Express Digital Support on Windows XP.
• Troubleshot Financial Related Software: Express Digital Software, Network Support, Active Directory, and Olympus Camera Support.
• Setup new workstations, configured systems, ensured network connectivity, and tested hardware and software.
• Assist and Train employees using Remote Access System for Software Camera System

Skill Set: Windows XP, Windows Sever 2003, Remedy, Web Based Financial Software, Remote Access, Network Support, Documentation Support, Remedy, Microsoft Office XP, Remedy, Remote Access Support/Server Olympus Camera Support, Dell PC and Server Systems, IBM

Confidential

Help Desk Analysts

Responsibilities:

• Help Desk Support A.G. Edwards’s assisting brokers or consultants on computer related issues on Microsoft Office Products, Window Server 2003 Network Connections issues, and Windows XP Operating Systems issues IBM compatible systems
• Client One Support and Network Representative with Superior Analysts Support on help desk for Windows XP at A.G. Edwards.
• Troubleshot Financial Related Software: Thomson Financial, Quotes, Morning Star, Broker Vision, etc.
• Setup Workstation and laptops for new employees, configured systems, ensured network connectivity, and install and tested hardware and software.
• Assist and Train employees using Remote Access System

Skill Set: Windows XP, Windows Sever 2003, Remedy, Web Based Financial Software, Remote Access, Network Support, Password Reset, Documentation Support, Remedy, Client One Support, Microsoft Office XP, Remedy, Security Supervision Support, Client One Software Support, Remote Access Support, Dell PC and Server Support, and Active Directory, Citrix, LAN/WAN, Cisco, IBM

Confidential

Front Desk/Night Auditor Supervisor

Responsibilities:

• Provides Computer Support with Windows 98, 2000, XP, or NT Systems with Galaxy. This entails Connection Support, VPN, on Sprint High Speed Internet Services
• Overnight Customer Service Representative at the Sheraton Overland Park Hotel and Convention Center.
• Nightly Closing, Balancing Reports, HP Tape Replacement, and Adjustments for all guest at Point of Sale Computer
• Transfer to Westin St Louis as Front Office Representative 5/04 (Duties remained the same)

Skill Set: Connection Support, VPN, and Software, Microsoft Office Suite, Galaxy, TCP/IP, Customer Service, Supervisor, HP Server

Confidential

Technical Support Specialist Supervisor

Responsibilities:

• Answered trouble calls for Hardware, Software, Networking, and VPN issues on Windows 95, NT, 98, 2000, ME, or XP Operating Systems and PC, IBM, or MAC compatibles component levels
• Troubleshot Tax Related Software: Rapid Refund, Tax Preparation Software, Point of Sale, and Prior Calling Client Program.
• Testers and Recommendation many software programs for customer use
• Earned a reputation for successfully resolving 90 % of tech support issues tickets without requiring escalation to a higher team
• Promoted from Technical Support Level I to Level II Subject Matter Expert within three weeks based on troubleshooting skills, positive work ethic, dedication and ability to communicate concepts to end users.
• As a Level II Subject Matter Expert gave technical direction to Technical Support Level I Reps as well as users

Environment: Windows 95/NT/98/2000/ME/XP, Clarify, Hardware and Software Support, Networking, Microsoft Office Suite, VPN, Subject Matter Expert, IBM

Confidential

Software Engineer/ Access Database Developer

Responsibilities:

• Designed, Troubleshoot, Debugged, implemented, tested, and updated coded for all programs in C++ and Visual Basic.
• As implemented software and hardware support for computers in both engineering office and carpet business for various program such as Microsoft Word XP, Microsoft Excel XP, SQL, Lap Link 2000, etc.
• Reduplicate using the Visual C++ code to for the creation of the color display unit using the Motorola 6800 processor and UNIX OS Code.
• Development, designed implementation, debugged, tested, and supported engineering code on new color display unit model for automobile assembly parts for company such companies like Ford & General Motors.
• Development, designed, implementation, debugged, tested, and supported code Database Payroll Systems for secondary small carpet business

Environment: Microsoft Visual Studio Environment, C++, Visual C++, MFC, OOP, COM, UNIX, Microsoft Visual Studio Environment, Visual Basic 6.0, Visual Basic for Applications, Microsoft Access, SQL

Confidential

Computer Information System Specialist

Responsibilities:

• Tutored student enrolled in computer classes for Software, Hardware, and Math
• Prepared Tutor instruction information for all tutored classes Information Systems Classes such as Visual C++, Visual Basic 6.0, HTML, COBOL, Microsoft Office, etc.
• Sub-Professor for Visual Basic 6.0 Program Class when professor was away for meeting or

Environment: Visual C++, C++, Visual Basic, MFC, Assembly, OOD, SQL, COM, HTML, COBOL