Project Business Analyst

• Customer Focused attention achieving their goals and vision with 15 years of Professional Service experience as a Web Based Software Engineer Embrace New Technologies, Apply Best Practice, Competitor Analysis, Coordinate across projects, Plan and facilitate meetings, Document specifications Hi-level/Low-level implement Mobile/eCommerce and Web-based applications for Public and Private sector clients. Demonstrated capabilities in:
• Project Methodologies eCommerce/mCommerce Scope Management
• Administrative App Design WCMS Content Mgmt Social Media ask/answer
• Stakeholder Management Requirements Elicitation Contract s RFO/SOW/RFP
• Use Case Modeling Report Metrics Analytics Go-Live Readiness
• Hands on Leader Project Coordinator skilled in balancing user requests with technology architecture capabilities.
• Adept at facilitating communication and working in an onshore/offshore model Mexico, India, the Philippines
• Managed a 2M effort to conversion MS-Word legal notification to an HTML format using the .Net framework. Team consisted of Avanade, Accenture and State agency personnel. Provided weekly status for the team and management.
• Proposal Manager, for a response that met full compliance resulting in a 10M contract Awarded to Accenture.
• Customer Satisfaction driven to ensure complete satisfaction of stakeholder expectations.
• Builds client rapport, provides technical training application support. Business Case, Project Cost Estimation, and Project Portfolio Analysis. COTS Build or Buy Recommendation Resulted in Customized SOW.
• Experience in gathering and analyzing project financials and producing reports for upper management.
• Experience championing new technology. User Experience Testing, Proof of Concept, Pilot Production Release s .
• Business Technology expert in identifying business requirements to build systems that meet business needs.
• Mobile iPhone mCommerce, WebSphere Commerce, Web 2.0, Oracle 10.i, Reports Design: Business Objects XI, Omniture, Some Agile, Waterfall, RUP Methodology Use Cases, JAD Sessions, UI Mock-ups, Snag-it 8.0,
• ETL process, SharePoint, MS Office - MS Project / Visio Windows XP - MapQuest Enterprise Edition version 5, Mercury Interactive Test Runner, SQL, Client/Server, Service Oriented Architecture SOA , PeropleSoft interface ,
• TexasOnline ePay , Kiosk testing, Usability Testing Employer Tax TexasOnline , DIR Methodology, CMMI-3-4

PROFESSIONAL EXPERIENCE

Confidential

SME / Business Analyst Access Point application

• PSCU Financial Services will offer Access Point to 400 Credit Union members to provide to their customers an online banking portal. The application has two separate interfaces: The Card Holder application, and the Admin Application a Web Based Content Management System WCMS .
• Served as Function SME and liaison between business and technology groups.
• Performed a User Requirements / Use Case Gap Analysis and Revised Documentation as Needed.
• Delivered the Configuration Management Document for the Administrative CMS Application.
• On-shore Auburn Hills, St. Pete, Phoenix and Off-Shore Mumbai, India model
• TATA replaced the original vendor AT T who had missed deadlines by 1 year. TATA proposed an aggressive schedule to complete the initial release by the end of the next quarter, November 2011. The entire Application will deploy in 10 months baseline .
• Confidential
• Senior Business Analyst / Fraud Department
• Ownership Managing small project enhancements for a banking application s that: Identifies Potential
• Fraud Risks, Resolves, Protects and Restores Customer Accounts that are victims of Check Fraud, while minimizing losses to both the bank and the customer.
• Mobile SMS Text Banking Check Box Indicator for Reporting
• future Alerts SMS Text: being designed e.g., Low Balance, Deposits, Overdrafts
• Commercial Claims Enhancement to include Segment Name for reporting using Managerial Hierarchy Levels.
• Integration Partners Testing with 3-4 other projects as part of System End-to-End testing for overall Network Changes, Cost Center Conversions, and other cross project impacts. Several of these larger project Microsoft Office Live Meetings range from 40-100 participants.
• Process / System Documentation Documented the Fraud Data Dictionary and the application site map. Followed an extensive readiness process before deployment to production.
• Technology WebSphere application coded in Java on the front end, AIX servers, and DB2 on the back end.
• Team: Global Team onshore/offshore, Atlanta, North Carolina, California, Idaho, Mexico, India, etc.

Confidential

Business Analyst / eCOMMERCE Team

• Close Kitchen Quotes Delivered the initial draft of the Project Charter and the Level of Effort for development. Rather than returning to the Home Depot store, allowing the customer to view their Kitchen Quote and to make purchase online.
• Mobile iPhone Gift Cards Provided a high-level business requirements document with wireframes and screen flows to derive a level of effort. This would allow The Home Depot to Sell / email / Check Balance and Redeem Gift Cards using the iPhone, Android and Blackberry Mobile devices. Project team practiced the Agile project methodology. Performed competitive analysis of other mCommerce locations e.g., Starbucks, Target .
• Home Depot Store Finder Completed requirements and provided the Level of Effort LOE to implements a solution to search for The Home Depot stores by Service Provided: Key Cutting, Tool Rental Center, Load-n-Go Truck Rental, Propane Tank Exchange 24/7 , and WiFi.
• Integrated Preference Center IPC Provided IT advisory oversight to third party vendors on design comps for the user experience to opt-in/opt-out of club sites, promotional emails e.g., Garden Club ., and reviewed their Business Requirements providing feedback to integrate into HD.com.
• Ask Answer Projected a Level of Effort to deliver components of a product by a third party vendor Bizaarvoice. Allows consumers to provide product reviews. Social Media
• eCatelog Assisted in project charter development.
• Patio Kiosk Delivered Business Requirements, Tested and helped pilot 300 kiosks for the primary purpose to deploy kiosks in stores is to improve sales, conversion and customer satisfaction by giving the in-store customer the ability to purchase online products that are not available in any The Home Depot Store.

Confidential

Department of Aging and Disability Services DADS

• Business Analyst Money Follows the Person MFP Project
• Responsible for PMLC/SDLC project deliverables Project Facilitation for the MFP Project
• 5-year Federal Grant Demonstration 80/20 Enhanced Match for Medicaid Services
• Collated Project Management Plan, Issues Log, DADS-IT Project Communications
• Scheduled Facilitated weekly Integrated Team Meetings for interfacing with 7agencies
• Provided weekly project status to executive sponsor, internal and external stakeholders
• Business Analyst Datamart / Enterprise Data Warehouse
• Defined Report Metrics, data elements and layout for upper management program monitoring.
• Performing Data Validation against report numbers being generated across program areas
• Reporting tool Business Objects XI - CBT: Web Intelligence XI
• Business Analyst Utilization Review UR Systems Analysis Only
• Facilitate Meetings /Project Coordinator with Subject Matter Experts SMEs to define how Utilization Review UR will work across all waiver programs and the entitlement program for Federal dollars.
• Visio flows for as-is and to-be for cost containment and appropriateness of services

Confidential

Business Analyst

• System Redesign of the TWC Employer Tax System Internet Application. Followed DIR methodology. This was an at-risk project that that I helped bring back up to speed and back on schedule.
• Responsible for Design, and Usability of Credit Card processing in the new web based system to allow employers to pay taxes online as required by Grant requirements from the Department of Labor DOL .
• Designed the ePay interface with TexasOnline for Credit Card processing.
• Managed change log requests and Scope containment. Ensured code reviews completed prior to testing.
• Designed and implemented enhancements to WorkInTexas.com, a public job board for employers and job seekers. Designed Deployed Workforce Directory Search

Confidential

• Defined user requirements through a series of joint application design JAD sessions. Delivered a formal report to recommend a build or buy commercial-off-the-shelf COTS to replace a legacy FoxPro Contracts Management Software application.
• Developed a Scope of Work section for a Request for Offer RFO , obtaining input from Legal, Contracts Management and Information Resources.

Confidential

Project Manager Web Enablement of the CPS Client Server System.

• Provided direction to five other team leads and 20 application developers by managing the pilot release to use as a baseline for detailed design and construction. Reduced time to complete a design by 50 using templates.
• Through a series of client meetings, obtained client sign-off via scope management, issue resolution, client satisfaction and overall system acceptance on detailed designs. Work effort accounted for 250,000 of revenue.
• Project team members gauged our progress in terms of the Capability Maturity Model CMM on a quarterly basis.

Confidential

• Managed and coordinated work of managers, consultants and senior partners. Facilitated meetings for proposal development with Gartner Consulting. Ultimately accountable for the proposal submission and compliance.
• As a result, Accenture was awarded a 10 million contact as the preferred vendor for the web-enablement of IMPACT, formerly known as CAPS.

Confidential

• Project Management Organization PMO Consultant,
• Provided project management consulting using TimeLedger software to track time and improve productivity for 165 personnel staffed across 30 projects.
• Quantifiable data presented to the PMO provided increased visibility needed to estimate projects more accurately, allocate resources more evenly and consistently deliver projects on time.