WORK EXPERIENCE:

Confidential, Atlanta, GA

Web Developer, Web Content Manager

Responsibilities:

• Recommended and coordinated inclusion of printer friendly pages, export to Excel button, trends button, and a new user friendly layout for new Confidential Prevalence and Trends application.
• This usability study which included: 29 user interviews, Omniture web analytics report analysis, and usability expert analysis.
• Implemented a number of changes to the Confidential website and applications based on the recommendations from the 2008 Usability Study.
• Introduced use of Gov Delivery Confidential email updates to announce Confidential website updates and survey data releases to 25,000 subscribers.
• Represented Confidential at conference booth at Confidential ( Confidential ) Conference and 4 other conferences.
• Redesigned Confidential website home page into web sections by resource/information/tool type.
• Coordinated selection of image and clearance of 2009 and 2010 Confidential At - A-Glance Reports.
• Coordinated the update of eleven Internet applications, three public use survey datasets, and a GIS dataset.
• Utilized Documentum to clear all Confidential web content up to the Division and Center levels.
• Coordinated the update of the BSB Intranet page with preliminary, mid-year, and end-of-year dataset releases for internal use.
• Answered all Confidential public inquiries regarding the Confidential website.
• Managed the upload of references to the Confidential Bibliography Ovid Alerts, Reference Manager, and the Confidential Bibliography upload tool.
• Coordinated the content development and the technical review of the 2009 Confidential Conference website and the 2010 Confidential Conference website
• Coordinated the original project and the enhancements project for the Confidential Conference Abstract Submission application which enables Confidential conference presenters to submit their abstracts electronically.
• Coordinated the original project and the enhancements project for the Confidential Conference Abstract Administration application which enables Confidential staff to review and approve abstracts submitted for the Confidential conference.
• Performed 508 and technical reviews of Confidential web resources, documents, and applications.
• Presented Confidential website to visiting team from Brazil.
• Gave presentations on Confidential use of SharePoint and Confidential Abstract Submission and Administration applications to Internet Workgroup.
• Prepared a preliminary migration plan for moving the Confidential website into the new Confidential .gov templates.
• Developed Confidential .gov Alpha template samples of Confidential WebPages.
• Prepared a preliminary information infrastructure plan for Confidential website that utilizes usability study results to restructure website with a design that presents content by topic and geographic area of interest rather than only by application.

Confidential, Charleston, SC

Federal Contractor, Web Content Manager

Responsibilities:

• Content Manager for About Confidential and Confidential News sections on Confidential Internet web pages.
• Revised, updated, and created new content for the About Confidential web pages prior to the launch of the new Confidential website.
• On a monthly basis, I reviewed the Omniture web analytics report for the About Confidential section. I also reviewed the original usability reports for the About Confidential redesign.
• Made recommendations for the scenarios to include in the post release usability testing of the About Confidential section in July 2007; including scenarios to test whether a user recognizes the About Confidential section as the place to navigate to for specific content from the Confidential homepage.
• On a daily basis, I reviewed content on the Confidential Intranet (for example: stories from Confidential Connects) to determine the best presentation of this information for release to the general public on the Confidential website. This involved identifying the intended audience for the information and determining which content is suitable for public release.
• Project Manager for Confidential Get Connected which was an informal mentoring project that the Office of Enterprise Communication, the Office of Workforce and Career Development, and the SiteScape Confidential team were collaborating on before a decision was made to transfer the project to the Department of Health and Human Services.
• Contributed edits to the Confidential "Diversity Works for Public Health" Intranet project.
• Serve as Office of Enterprise Communication representative on the Content Managers' Working group, Features Working Group, and the Confidential User Experience Community of Practice.
• Responsible for breaking new ground on the Confidential homepage when I convinced Confidential Connects to let the Confidential Features Working Group use one of their stories, “From Paper to PDA”, as a Confidential homepage feature.
• For the Confidential in the News area on the Confidential homepage, I also requested and was given an additional feature story box with a photo to be used when there are two feature articles that must run concurrently.
• Developed list of Office of the Director Intranet web pages and their respective Content Managers for the Gov Delivery email update service for alerting Confidential employees of new web page content.
• Conducted software review process to find an online survey tool with advanced features for risk management analysis and urgent issues assessment.

Confidential, Oak Ridge

Information Scientist Consultant

Responsibilities:

• Consulted on a study to determine if there is a software solution that Confidential can buy or build in house that will help it reduce the amount of manual cataloging necessary for creating Confidential catalog records of web resources.
• The proposed software solution that I am helping develop requirement documents for will include content harvesting, web crawling, text parsing, metadata extraction, and metadata creation.

Confidential, Westborough, MA

Web Reservation Specialist

Responsibilities:

• Significantly decreased customer resolution time from 4 hours down to an average of 1.5 hours.
• Exceeded greater than 97% of all quarterly performance metrics.
• Completed Six Sigma (Quality) training and passed Green Belt Quality Certification exam.
• Developed new communication tool enabling immediate contact with all field representatives regarding changes and promotions, which saved time and money and increased sales productivity.
• Decreased average customer response time from over 2 hours down to an average of 1 hour and 8 minutes. Achieved within first 3 months.