PROFESSIONAL SUMMARY:

• Over 10 years of experience with 3+ years of experience in the Salesforce.com CRM Space spanning across Business Analysis, Administration, Configuration, Implementation, Integration and Support experience
• Experienced in configuring and maintaining user security permissions in compliance with organizational needs.
• Worked on salesforce.com Standard and Custom objects.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, Field Updates and Email generation according to application requirements.
• Vast experience in Salesforce customization and setting up Profiles, User Accounts and Objects with appropriate Page Layouts, Related Lists, Tabs, Roles, Validation Rules, Sharing Rules, Workflow Rules, and Approval Processes according to application requirements
• Prepared and deployed change set from Sandbox to Production to org
• Proficient in Case Management using Assignment, Escalation, Workflow Rules and Actions.
• Created various Reports and Dashboards (Summary reports, Matrix reports, pi charts and graphics).
• Created Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Proficient in the utilization of Salesforce Data Migration and Manipulation tools like Apex Data Loader and Custom Import Wizards
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists and other components on a record detail and edit pages
• Knowledge of APEX triggers
• Worked with Relational Databases like Oracle 11g/10g/9.i/8.i, Sybase, DB2, MS SQL Server 2000 /7.x and MSDE.
• Extensive experience in configuring and managing secured environments using SSL and digital certificates.
• Proficient in providing backup and recovery procedures for Oracle WebLogic Server.
• Extensive hands - on experience with WLST (WebLogic Scripting Tool) and UNIX Shell Scripts for various WebLogic Server tasks, monitoring statistics and running them as Cron jobs.
• Implemented security and configuration of LDAP, Netscape Directory Server, and Siteminder single sign-on configurations.
• Provided 24/7 on call support to the development team in both testing and production environment, and analysis (troubleshooting) of log files to resolve issues.
• Knowledge of all phases of Software Development Life Cycle with good designing, coding, testing, debugging, and troubleshooting skills.
• Quality Interpersonal, Presentation and Communication skills and ability to maintain good co-ordination with the team members.

TECHNICAL EXPERTISE:

Operating Systems: Solaris, Red Hat LINUX, HP-UX, IBM-AIX, Windows 98/2000/NT/XP.

Application Server: BEA WebLogic Server 6.x./7.x./8.x./9.x/10.x, Apache Tomcat 6.x.

Web Server: Apache 2.x, Sun ONE 6.x, MS IIS server 5.1/6.0, IBM-HTTP Server.

Web Technologies: JDK 1.4, HTML, XML, DHTML, MSXML, ASPX.

Scripting Languages: WLST, UNIX Shell Scripting (Bourne, Korn, C and Bash), Perl Scripting

Monitoring Tools: Wily Introscope, JMeter, Mercury Load Runner, Grinder, Samurai.

Database: Oracle 8i/9i/10g, MS SQL Server 7.x/2000, Sybase, PointbaseMy SQL, MS Access and DB2.

Networking & Protocols: TCP/IP, Telnet, HTTP, HTTPS, FTP, SNMP, LDAP, DNS, DHCP

PROFESSIONAL EXPERIENCE:

Confidential, FL

Senior Salesforce Administrator

Responsibilities:

• Managed user profiles, roles, permission sets, assignment rules, and license types
• Developed various Custom objects, Tabs
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Created and customize standard and custom objects including fields, page layouts, security rules, workflow and validation rules
• Monitored data quality, integrity and user adoption
• Implemented Email-to-Case features to record cases automatically into the database and developed Assignment rules to assign cases to support teams
• Implemented Lead assignment and auto response rules
• Created record types for Account, Opportunity, and Contact objects
• Configured workflows and approval processes to enhance business logic whenever necessary.
• Implemented security access to the user profiles by creating Object level, Field level and Record level securities.
• Defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Communication Templates
• Migrated existing standard and custom object data into CRM using Data Loader and Import/Export Wizards
• Designed and developed Custom Buttons and Links
• Created Custom report types and generated Reports using the Report types
• Involved in installing and configuring Managed and Unmanaged Packages.
• Conducted requirements analysis session to document business requirements for custom modules
• Coordinated with business and technical team
• Translated business requirements to smart solutions in Salesforce.com.
• Onboard new users, provide training and documentation on how to use Salesforce.com
• Provide training and user manuals to users of a new or modified system.

Confidential ., CA

Salesforce Administrator/Analyst

Responsibilities:

• Gathered Requirements and configured the application to meet user requirements.
• Implemented salesforce.com Sales Cloud and Service Cloud
• Created custom objects, custom page layouts, custom fields and relationships depending upon client requirements
• Implemented Approval process and Work flow rules to automate existing business processes.
• Created multiple record types
• Worked on Page layout creation and page layout assignment based on the profiles and assigned different picklist values to the different record types
• Maintained users, profiles, and roles
• Downloaded, installed, and configured CTI, Geopointe applications
• Designed, created, and maintained communication templates
• Migrated data from existing systems to SFDC
• Customized Salesforce for existing users and involved in data clean up and migration
• Worked with lead and case assignment rules
• Prepared and deployed change set from Sandbox to Production to org
• Created various Reports and Dashboards (Summary reports, Matrix reports, pi charts and graphics).
• Created Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Provided end user training

Confidential, CA

Salesforce Administrator

Responsibilities:

• Implemented service cloud.
• Managed user profiles, roles, permission sets, assignment rules, and license types
• Implemented support process, escalation rules, case assignment rules
• Gave Presentations on Usage of Salesforce.com to improve business processes
• Implemented Approval process and work flow rules to automate existing business processes
• Migrated data from existing systems to Salesforce.com
• Gathered Requirements and configured the application to meet user requirements
• Customized Salesforce for existing users and involved in data clean up and migration
• Worked with lead assignment rules
• Created custom fields, custom objects, custom tabs
• Customized standard page layouts
• Prepared executive and operational dashboards and reports
• Provided end user training

Confidential, CA

Salesforce Administrator

Responsibilities:

• Conducted requirement-gathering session with end users.
• Implemented and customize sales cloud to meet TEG’s business needs.
• Created ten custom objects to implement solution for rental property management.
• Created and managed profiles, permission sets, and roles.
• Implemented sharing rules, validation rules, workflow process, and approval process.
• Customized user interface for different user groups using record type and page layouts.
• Customized cases management process.
• Implemented web-to-case process.
• Implemented email-to-case process.
• Created and maintain support queue.
• Installed and configured applications from AppExchange.
• Integrated TEG Salesforce with Accounting application.
• Prepared and managed training documents for new users.

Confidential, Deerfield, IL

WebLogic Administrator

Responsibilities:

• Involved in Migration from WebLogic 7.0 to WebLogic 8.1 and JDK update and service packs installation.
• Administration and Configuration of WebLogic 8.1 in Testing and Production environments
• Deployed WAR, JAR, EAR applications on servers in both Clustered and non-Clustered environments
• Configuration and Clustering of Managed Servers
• Troubleshooting WebLogic Application Server connection pooling and connection manager with Oracle 8i, DB2 databases.
• Configured the WebLogic server with Sun one Web Server 6.1 through WebLogic’s proxy plug-in.
• Involvement with the deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.
• Creation of SSL and Digital Certificates for requesting, generating and implementation for the communication between Web server and the Application Server.
• Configured external LDAP server using Sun One Directory server for user authentication.
• Configured Node managers for administration of Managed servers.
• Performance tuning of JVM heap size, garbage collections, Java stack and Native thread and production performance.
• Configured JDBC connections pools for Oracle 8i, DB2.

Confidential, Atlanta, GA

WebLogic Administrator / Support

Responsibilities

• Installed and Configured WebLogic 8.1 Application Servers/WebLogic Integration, Domains, Clusters on AIX, Solaris.
• Tuned the TCP-related parameters in Operating System Level to improve system performance and reduce dropped connections.
• Configured and maintained WebLogic server with JDBC Connection Pool, JMS, JNDI, SNMP and J2EE Services.
• I used to interact with Development Teams for Application Architecture changes, with respective to WebLogic configurations.
• Installed and configured Apache Tomcat and Sun ONE (iPlanet) Web Server.
• Developed and maintained shell scripts that facilitate the Administration of BEA WebLogic.
• Troubleshooting, Load balancing, Testing and Code Profiling to measure the performance of the various applications deployed in WebLogic Server.
• Developed many shell scripts to automate the maintenance process of the WebLogic and recover the backed up WebLogic configuration.
• Involved in assisting QA team in Load and Integration testing of J2EE applications on WebLogic Application Server.
• Supported on call 24/7 for Production support.
• Configured SSL (Secure Sockets Layer) and obtained digital certificates, private key for WebLogic server to provide secure connections.

Confidential

System Administrator

Responsibilities:

• Installed, configured, and maintained WebLogic Server 8.1.
• Supported on call schedule for Production support (24/7).
• Responsible for Configuration and Administration of BEA WebLogic 8.1 in Testing and Production environments.
• Deployment of applications on Windows 2000 servers with IIS, BEA Weblogic, and MS SQL Server 2000.
• Used configuration wizard to create and manage WebLogic domains.
• Configured Clusters for load-balancing and fail-over solutions.
• Coordinated with the Application Support team to identify and correct issues related to WebLogic.
• Documenting design procedures and test plans.
• Troubleshooting the configuration of enterprise applications and determining performance problems by monitoring server availability and analyzing resources.
• Configured WebLogic Server resources like JDBC connections and JDBC data sources.
• Used configuration wizard to create and manage WebLogic domains.
• Created Server groups and clusters in WebLogic Server.
• Configured Node manager for administration of Managed servers.
• Monitored and fixed the error logs, tuned parameters on WebLogic environment.
• Coordinated with the Application Support team to identify and correct issues and bugs relating to WebLogic.
• Installed and configured LDAP server using Sun One Directory server for user authentication.