SUMMARY:

• Over 7+ years of experience in IT industry with strong experience in Salesforce.com and Web Development and over 5 years of working experience with Salesforce.com as Administrator and Developer, Business Analyst on various applications.
• Experience in Proven ability to integrate business processes across disparate systems. Experience with Salesforce.com developer toolkit including Apex Classes, Controllers.
• Experience with enterprise - level integrations involving business-critical SQL Server 2005 or higher.
• Experience in eliciting and writing business requirements and creating designs to meet those requirements, Back-end Salesforce development experience focused on data structures/data cleansing.
• Hands-on design and development usingForce.comPlatform, Database Management Systems.
• Experience with SalesforceCustomization, creating profiles,roles, users, page layouts, email services.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based onApex Languageand leveragingForce.comPlatform -- world’s first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• Experience in SFDC Integration using Web Service and Apex Programming, and expertise in Service Cloud and Sales Cloud.
• Extensive experience using Sales force AdministrationProfiles, Creating Roles, Page Layouts, Org-Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Proficient in using meta-data migration tools likeEclipse IDEand SalesforceApex Data Loader.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,and SOAP.
• Proven ability to integrate business processes across disparate systems.
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Experience in SQL Server 2005 or higher
• Developed Business process document and Application process document by following Reverse Engineering methodologies.
• Experience with enterprise-level integrations involving business-critical systems
• Experience in eliciting and writing business requirements and creating designs to meet those requirements.
• Able to think critically and present optimized solutions in their design.
• Back-end Salesforce development experience focused on data structures/data cleansing.
• Experience with additional software development technologies and methodologies.
• Familiarity with configuration management concepts and tools.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)

Visual Force: Custom Visual Force Pages

ETL Tools: Loader, Salesforce-to-Salesforce, Apex Explorer, Informatica

Languages: MS-Technologies, C#

Database: SQL Server 2005

Web: HTML,, CSS, JavaScript

Platforms: Windows 98/2000/XP/2003/vista

Tools: MS Office, Adobe Photoshop, Ms Excel, MS-Project 2000

PROFESSIONAL EXPERIENCES:

Confidential

Responsibilities:

• Worked with the Business group for requirement gathering throughout theplanningandimplementation.
• Worked as On-site coordinator for All Projects and RFE’s to Offshore Team.
• Was Involved in Setting up Knowledge Base for the Organization.
• Worked with Oracle BMI as a part of End to End Implementation.
• Used SVN Subversion as Code Repository.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Created Custom Buttons Using JavaScript.
• Implemented Single Sign On in salesforce.
• Created Test Classes And Performed UAT Testing.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• Created Sharing Rules to provide access for limited users.
• Created Assignment Rules on Leads using Apex Triggers.
• Implemented Manual Sharing through Apex Classes.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Provided training to department employees on the use of New Functionality.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Entitlement, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions.
• Created Approval Processes and Email Templates, Letterheads in HTMLandVisual Force.
• Created area on a tab home page allows users to create a new record quickly with minimal information.
• Created Quick Create area is displayed on all relevant tab home pages.
• Performed Integrations with External Products and Managed Packages.
• Installed Managed Packages, Assigned Package Licenses to users and Created Permission sets, Assigned Home Page Layouts for Users
• CreatedReports, Custom Report Types andDashboardsto trackdata of Standard Objects and Custom Objects.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Worked with groups, Participated in Requirement Gathering Sessions & CCB Meetings to define their needs and developed a specification document And Low Level Design Document of the Project.
• Designed various Webpages inVisual Forcefor capturing and POS Transactions from external Systems and re-assigning the data into different Queues using Customer Actions and Queries.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Integrated Visualforce with JavaScript framework to allow for a more animated and rich user interface.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services and Canvas API.
• Worked on Service Cloud environment and also worked with various salesforce.com objects like Accounts, Contacts, Leads, opportunities, cases, Reports, and Dashboards
• Worked on all the methods available in the AURA class for client side code.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• UsedSOQL with consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the Data Migrations using Data Loader for all projects inCSV files.
• Packaged and Deployed customizations fromSandboxto other environments using Change sets, Kintana Tool.

Environment: SaleForce.com, Visual Force Pages, Controllers, Apex Language, Data Loader, Java Script, Eclipse IDE, Subversion, MI.

Confidential

Responsibilities:

• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Created and maintained users, profiles and roles.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Worked with Sales force.com Reports, Dashboards and deployed several Reports using salesforce.com platform.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Created workflows and approval processes for opportunities and products/ assets management.
• Utilized Informatica data loader in handling massive amounts of user data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce, Import Wizard, Informatica Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential

Responsibilities:

• Worked with the user group for requirement gathering throughout theplanningandimplementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
• Provides training to department employees on the use of the company website and all related systems and processes
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Created a list setting of all country codes where users have quick access to the data without needing to query the database.
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Designed various Webpage inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisual Force.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services.
• Worked with Service Cloud technology and on premise infrastructure integration for Salesforce.com.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Sales Force implementation.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed scripts to load forecast data from salesforce.com.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Used SMAC (Salesforce Mobile Administration Console) application to quickly reset passwords, deactivate users and run SOQL queries on the go.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, and documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed partner portal using Site Concept in Sales Force by creating Visual force pages and Apex Classes allowing the partner users to log in to Sales Force through a separate website than non-partner users, enter their own leads and opportunities, and get leads and opportunities from the company.
• Created Visual Force pages and Apex Classes which were used in partner portal website.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Window 2000, Unix (AIX), WebSphere MQ 5.3.6.0, Message Broker 6.1, Java SAP, PL/SQL, DB2

Confidential

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Worked on developing a web application based on Java.
• Worked on different design patterns.
• Responsible for requirement gathering along with business analyst.
• Responsible for creating and updating applications related understanding documents
• Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for my applications.
• Actively participated in weekly and monthly status& business user meetings.
• Involved in conducting meetings with Pfizer business users for understanding gaps in the CTO applications.
• Creating programs to use JMS and message queuing to process requests.
• Involved in the Development and Deployment of Stateless Session beans.
• Generated deployment descriptors for EJBs using XML.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Used JDBC to communicate with database.
• Involved in writing Managed Beans/Controller logic for assigned modules.
• Responsible for developing the functionalities as per use case documents.
• Responsible for writing navigation-rules and configuring managed beans in Faces-config.xml file.
• Implemented Java documentation for complete application
• Deployed the application on Tomcat server at client locations.
• Design testing and also worked on refactoring the code

Environment: Java 1.4, JSP, HTML, Java Script, Struts, Springs, Apache Tomcat, Eclipse, MySQL

Confidential

Responsibilities:

• Designed and developed UI using JSP, dynamic JSP and page validations using JavaScript.
• Developed java database using JDBC to access database.
• Designed and developed base classes, framework classes and common re-usable components.
• Involved in UI designs using Java and Swings.
• Used various Java and J2EE APIs including JDBC, XML, servlets, JSP, JavaBeans.
• Involved in re-factoring the existing components to meet the current application requirements.
• Involved in performance tuning, debugging issues in testing and deployment phases.
• Utilized PL/SQL for querying the database.
• Developed customer care related web pages using JSP, JSP Tags and Servlets.
• Created and used lot of business objects related to Customers, Work Orders and Invoices.
• Used JUnit extensively to create unit test cases for the wrapper classes.
• Developed a rating engine and rating report generation logic for the different services provided to the customer.

Environment: Java, Servlets, JSP, SQL, HTML, JavaScript, XHTML, DHTML, CVS, XML, Oracle 8i and WebLogic 6.1.