Production Support Iaas Resume
Warren, NJ
SUMMARY
- Middleware expert with 8 plus years of IT experience providing configuration, administration, troubleshooting, disaster recovery, implementation, integration and backup related responsibilities involving multiple architectures highlighting Web, messaging and e - commerce solutions with emphasis on customer satisfaction.
- Expert in providing technical support and administration of WebSphere application servers (6.0/6.1/7.0/8.0/8.5/8.5.5),WebSphere MQ(6.0/7.5/8.0),WebSphere Portal(6.x,7.x,8.0), JBoss 5.1/6, Apache Tomcat 6.0/7.0, IBM HTTP server(6.1,7.0,8.0,8.5,8.5.5), ESB, WebSphere Message Broker(6.1,7.0), Microsoft IIS, iPlanet, Apache HTTP Server 2.0/2.2/2.4, on different Windows and UNIX platforms (Sun-Solaris, AIX and Linux) and setting up the development, testing, staging and production environments.
- Installed, Configured, patch and administered IBM WebSphere Portal Server and Web Content Management in test, dev, QA, staging and production environments. Setup Portal databases, transfer database from derby to DB2, Configure SSO, WAS/ Portal console security, deploy portlets, themes/skins, use of xmlaccess, Release builder tools, configure Portal Search, Same Time awareness, troubleshoot issues related to Portal software.
- Experience in Designing and implementing multiple stores (B2C and B2B) using WebSphere Commerce 6.x.
- Use of Jenkins and Blade Logic to automate build process and deployments to multiple applications servers. Typical tasks performed involve build and deploy applications as a package, start and stop servers and sync nodes.
- Extensive experience in monitoring server and application infrastructure using CA Wily Introscope, ITCAM, Splunk, BMC Patrol, ITCAM, and OPNET Internals for performance monitoring, support load tests and troubleshooting production issues.
- Experienced in Securing middleware applications for authentication and authorization using third party SSO solutions and SSL configurations for HTTPS communication.
- Experienced inUNIX shell scripting, Python for administration, maintenance and troubleshooting.
- Hands on experience in troubleshooting and bringing up failed mission critical production systems under extreme pressure conditions and time constraints. Use of different tools to analyze java cores, heap dumps and system dumps
- Highly experienced in deploying solutions in High Availability (HA), Load Balancing and configurations eliminating single points of failure.
- Knowledge of CISCO and Hands on experience in BIG IP F5 Load balancers. Design IRules for traffic management and load balancing Webservers/AppServers on the backend.
- Use of CA Service desk, BMC Remedy and other ticketing tools to open Incidents, Change Orders to work on non-prod and production incidents. Open PMR’s with IBM, Redhat and third party service providers to resolve issues with application server and related products. Use of JIIRA to for activity monitoring of projects and issues.
- Documenting all phases of the project, including migrations, issue tracking, scripts and maintaining SharePoint site.
- Experienced in basic administration of DB2, My SQL, Microsoft SQL Server databases on Windows and UNIX platforms.
TECHNICAL SKILLS
Operating Systems: IBM AIX 5.3/6.1/7.1, SUN Solaris 8/9/10, RedHat Enterprise Linux 5.0/5.7/6.5, Windows NT/2000/2003/2008 serverApplication/Web Servers: IBM WebSphere Application server 5.x/6.0/6.1/7.0/8.0/8.5/8.5.5, Apache 2.0/2.2/2.4,IBMHTTPServer 6.1/7.0/8.0/8.5/8.5.5, Microsoft IIS 6.0/ 7.0, Tomcat 6.0/7.0, iPlanet Directory Server, IBM WebSphere Portal Server v6.x,/7.x/8.0, Message Broker v6.1/7.0, JBOSS Application Server 5.x/6.x, WebSphere MQ 6.0/7.5/8.0, TAM, WebSphere Commerce server v7.x, WebSphere ESB, Microsoft Active directory.
LDAP/SSO: Microsoft Active Directory, Novell Access Manager (SSO), Novell e-Directory, Tivoli e-Directory, SiteMinder (SSO).
Database: ORACLE8i/9i/10g, DB2 v 9.5/9.7, Microsoft SQL Server 2005/2008, My SQL 5, Derby and Sybase.
Java/J2EE/Web Technologies: HTML, Java Script, DHTML, XML, XSL, XSD, CSS, Applets, AWT, JFC (Swing), J2EE 1.2/1.3, JDBC, Servlets, JSP, Java Beans, RMI, EJB, JNDI, JAXP, JMS, Java Web Services using JAXM, JAXP, SOAP, WSDL, UDDL.
Programming Languages: Perl, C/C++, JavaScript, COBOL, SQL, UNIX Shell Scripts, Jacl/ Jython, Python, Korn Shell, ANT.
Development Tools: IBM WSAD 4.5/5.x, RAD, AAT
Network Protocols/Services: TCP/IP, UDP, HTTP/HTTPS, RMI/IIOP, SOAP, SSL, SMTP, ICMP, IMAP, POP3, NIS, NIS+, NFS, DNS, Telnet, DHCP, Web Services.
PROFESSIONAL EXPERIENCE
Production Support IAAS
Confidential, Warren NJ
Responsibilities:
- The project focuses on building the infrastructure and support of the Verizon customer care applications on Cloud infrastructure.
- Installed, configured and administered WebSphere Application Server8.0.0.4/8.5/8.5.5 WebSphere MQ v7.5/8.0, JBOSS AS 7.0.1, IBM HTTP server 8.0/8.5.5 on Linux and Solaris 10 systems.
- Engineered, configured, and installed WebSphere MQ (MQSeries) 7.5 to all production environments and non-production environments.
- Implement and Deploy the Message Broker Flow and Execution Groups based on the application needs on IBM Message Broker.
- Involved in implementing system architecture for high availability of the production systems. Worked on the clusters and high availability clustering to make the administration task easy and the workload balancing of the messages.
- Configure LDAP security for different WebSphere environments in standalone and federated repositories. Use LDAP to provide authentication for business critical applications.
- Worked with the application teams to resolve the MQ problems.
- Developed shell scripts on various UNIX platforms for monitoring WMQ i.e scripts for creating, deleting and maintaining queue managers, queues, channels, processes, and other MQ objects.
- Developed shell scripts to handle everyday system administration tasks such as backup procedures, system cleanup, and everyday system tasks and log rotation etc.
- Monitored for application core dumps, or forced thread dumps to check for system objects using thread analyzer.
- Provided performance tuning to the queue managers and queues for optimal performance and applied tuning to all connected queue managers.
- Traffic management between application servers and users using load balancers such as Cisco ACE and F5. Managed and manipulated IRules for F5 Load balancers.
- Configured Websphere resources like JDBC providers, JDBC data sources 4/5 and connection pooling and tuning it and monitoring it using Tivoli Performance viewer by enabling PMI.
- Configured admin console security on Websphere and created users with various roles to access the Websphere admin console users and groups in ldap and added them as Websphere Console Groups.
- Developed shell, JACL/JYTHON scripts for day to day deployment activities and enabled script based monitoring for the application server logs, application logs and alerts based on a certain threshold.
- Monitored the server performance using Resource Analyzer and Thread Analyzer. Monitored Web containers, Sessions, Dynamic Cache, JVM Heap Sizes, Connection pool size through TPV.
- Involved in opening and working on PMR’s with IBM to solve various issue related to the environment. Enabled traces as part of troubleshooting and used collector tool to submit the logs and traces to IBM after running the must gather scripts and enabling various traces and taking thread dumps.
- On-call production support (24x7)
Environment: IBM WebSphere Application Server 8.5.5/8.x/7.x, IBM WebSphere MQ 7.5/8.0, Oracle 11, Solaris SunOS 11, REDHAT LINUX 6.x/7.0, WebSphere Message Broker v7.0, Sun ONE Directory Server 7.0, IBM HTTP Server 8.5.5/8.x, Netegrity SiteMinder Policy Server 6.0, LDAP, Shell Scripts, Jython/Jacl, CA Wily Introscope v9, Big IP F5 v10.5,.
Sr. WebSphere Portal Engineer
Confidential & Beyond, Union, NJ
Responsibilities:
- Maintenance of the WebSphere and portal servers on different UNIX platforms and setting up the development and testing and staging environment for the ongoing application development. Responsible for administering, maintaining and configuring a 24 x 7 highly available, multi-clustered, production portal environment.
- Installation, configuration and migration of IBM connections on Windows platform. Capable of integrating IBM connections to the portal and other collaboration software.
- Responsible for upgrading WebSphere portal server environment from 7.0 to 8.0 by applying fix packs, refresh packs. Configured clustered environment in Web Sphere Application Server V 8.0.X and deployed applications on AIX environment.
- Middleware engineering lead for regular maintenance updates, OS Patches, Security Patches, Middleware Patches, and OS/Middleware Upgrades.
- Clustered WebSphere portal server in a multi cluster environment using horizontal scaling on both WebSphere portal server V7.0 and V8.0
- Configured Dynacache with the WebSphere portal server JVMs to increase the performance on WPS V8.0.
- Integrated WebSphere portal server with Novell TAI (trust association interceptor) to perform authentication and authorization to the portal. Configured custom login and logout pages for the WebSphere portal server environment.
- Installed and Patched Web Content Management. Configured WCM to manage the creation, approval and publication of Web content.
- Implemented security policies, Enabled security on components and configured LDAP and SSL.
- Provided third level technical escalation for problem resolution or circumvention of application deployment issues and Middleware component issues in Web Hosting environments.
- Configured IBM HTTP server by creating DNS alias names, assigning ports, transporting and pointing multiple plug-in files to serve various instances in the same node.
- Efficiently handled work load management for load balancing and failovers, improving performance, reliability and scalability.
- Involved in monitoring, trouble shooting and performance tuning using Wily 8.2 monitor, Tivoli performance viewer, and Thread Analyzer.
- Worked on capacity planning, performance tuning, sizing, and automation of WebSphere7.0 and WebSphere 8.0 application servers.
- Worked on WebSphere security and trust association interceptors for the WebSphere portal server and Netegrity Siteminder.
- Designed performance monitoring solutions using Wily’sIntroscope tool, HP Diagnostics, Tonic and Quest.
- Automation of administration using WSAdmin, WSCP, XML Config, XML Access and WPscript utilities.
Environment: WebSphere application server 8.0/7.0, WebSphere portal 8.0/7.0,Web Content Management 8.0, IBM Connections 4.0/3.5, IBM Forms Server, IHS 8.0/7.0, AIX 6.1, Linux, windows 2008/2003, IIS, LDAP, Mainframe, jacl, jython, XML, Wily7, HTML, EJB, JSP, JDBC, ISA, DB2 9.7,10.1, IBM HTTP Server8.0,7.0,Novell E Directory, Novell Access Manager.
Middleware Administrator
Confidential, Flowood, MS
Responsibilities:
- Extensively involved in design/implement infrastructure architecture for WAS7.0 ND for migrating J2EE Applications from WAS6.1 Base environment.
- Maintained WebSphere Commerce Servers and added a new node to the already LIVE architecture for additional load during the launch of e-commerce website.
- Installed WebSphere Application server v7.0 and configured it for Dev, QA, Pre Prod and Prod environments.
- Installed, Configured and administered JBOSS v5.1 on Linux Servers in non-prod and prod servers. Use of mod jk configurations, apache re-write rules, uri-worker-map properties.
- Administered Big IP F5 load balancers to load balance applications. Day to day tasks involve adding new pools, creating rules, managing SSL certificates.
- Installed, configured and integrated Web servers (plug-in file), SiteMinder agents and LDAP user directory with WAS.
- Managed centralized authentication, access, and audit policy using Tivoli access manager.
- Worked on MQ Transport, Listener, Queue Managers, Transmission Queues and MQ error trapping etc.
- Highly experienced in administering Middleware products like WebSphere MQ, WebSphere ESB and application server in Dev, QA and production environments
- Evaluated SOA products like WSRR, Web services, and other third party products.
- Deployed application EARs on WebSphere application server network deployment in Dev, Test, stage and production environments on a daily basis and troubleshoot various configuration andapplication issues.
- Profiled all the J2EE applications and worked with application development, and QA teams to resolve possible memory leaks, improve application integrity, performance and resolve all issues, bugs before deploying in production.
- Configured JDBC providers, Data Source, Virtual Hosts, Global Security, SSL.
- Used IBM rational ClearCase, ANT and CrusieControl to automate the build process.
- Used Tivoli Performance Viewer and IT CAM to monitor the performance.
- Troubleshoot problem-tickets worked with developers to identify the root cause and resolved the issue.
- Mentored development and support teams on WAS operation and problem determination.
- Configured enterprise applications and corrected performance problems by monitoring server availability and resource utilization analysis.
- Managed multiple high profile complex projects and implemented with minimal disruption to end-users.
Environment: IBM WebSphere Application Server 6.x/7.x, WebSphere Commerce 6.x, IBM WebSphere MQ 6.0/5.3, JBOSS 5.x, CSD 08, Oracle 9i, Solaris SunOS 5.8, LINUX, AIX, Sun ONE Directory Server 5.1, Sun ONE web server 6.0, 6.1SP3, IIS, Netegrity SiteMinder Policy Server 5.5, 6.0, Tivoli Access Manager, Tivoli Directory Server., Shell Scripts, jython and Jacl, Big IP F5, SQL server, My SQL, DB2.
WebSphere/JBoss Administrator
Confidential, Missouri
Responsibilities:
- Involved in complete infrastructure setup and configuration which included WebSphere ND 6.1.
- Installation, configuration and administration of IBM WebSphere application server 6.x, WebSphere portal 6.1, WebSphere Message Broker 6.0 and MQ v6.
- Configured WebSphere Application Server on multiple platforms for both horizontal and vertical scaling.
- Installation, configuration and administration of JBOSS 5.x.
- Implemented cloning, clustering, performance tuning and trouble shooting of IBM WebSphere MQ Server 5.3.
- Designed and created the EAI automated deployment process when using the WebSphere Business Integrator Message Broker Installation, configuration performance tuning and security analysis of the WMQ, WebSphere message broker & WebSphere business integration adapters.
- Involved in configuration of WebSphere application server resources like JDBC data sources, JDBC providers and connection pooling to connect to the Oracle.
- Analyzed the scalability of applications with the help of tools like IBM Tivoli Site Analyzer.
- Diagnosed the problems caused in the applications through the log files and rectified the problems.
- Application supports in testing, identifying issues and tracking bugs and solving the problems.
- Analyzed error and event log files and diagnosed the application server problems.
- Performance monitoring and tuning of all the WAS 5.1 servers. Performed WebSphere process tuning, JVM optimization, Java memory tuning.
- Responsible for deploying enterprise applications from Admin console and enabling security using LTPA and LDAP for admin console and application components on AIX.
- Worked on CMS tools like IBM Web Content Management and TeamSite Open deploy.
- Analyzed log files to solve problems using debugging tools like Log Analyzer, Tivoli Performance Viewer Tool and Collector Tool.
Environment: WebSphere Application Server 6.1, 7.0, WebSphere MQ Series, AIX 5.1, 5.2, JBOSS 5. x/6.x, Oracle 9i, Internet Information Services (IIS) 5.0, XML, WebSphere Message Broker 6.1, MQSeries, 5.3, LDAP, SiteMinder 6.0. Visio, Lotus Notes 6.5
Middleware Administrator
Confidential, Riverwoods, IL
Responsibilities:
- Installed, configured, administered and supported WebSphere application servers 6.0/6.1, JBoss 4.0, Tomcat on Solaris, AIX and Windows 2003 server environment. Supported WebSphere application server clustering, load balance and failover.
- Installed HTTP server 6.0/6.1 and configured remote plug-in for application servers.
- Built the WebSphere MQ 5.3 and configured data sources and MQ objects including queue managers, queues, channels, and listeners.
- Used Tivoli performance viewers monitor WebSphere/J2EE applications and tuned the environment accordingly like changing the JVM Heap, connection pool sizes.
- Involved in migrating existing applications from WebSphere 6.0 to 6.1.
- Installed third party SSL certificates and enabled the global security for admin console and applications.
- Created Enterprise Bus, MQ link adaptor on the WAS and connected to the MQ server.
- Enabled global security for the admin console and application components.
- Involved in configuring the WebSphere load balancing utilizing WebSphere Workload Management (WLM) including horizontal scaling and vertical scaling.
- Involved in trouble shooting and performance tuning using Tivoli Performance Viewer and log analyzer.
- Applied software maintenance, updated the interim fixes and cumulative fixes and kept the system software releases current.
- Configured the Web server interfaces, session management, virtual hosts and transports for Web Sphere.
- Used Jython and Wsadmin scripts to automate the deployments and configuration.
Environment: IBM WebSphere Application Server 6.0/6.1, JBoss 4.0, Tomcat, IBM HTTP Server 6.0/6.1, IIS 6.0, IBM MQ Series 5.3, AIX 5.3, Sun Solaris 8, Windows 2003 Server, VMware, LDAP, DB 8.2, Oracle 9i, Jacl, Jython, Tivoli, Wsadmin, Heap and Log Analyzer.
