SUMMARY

A creative, versatile, experienced 5 years and motivated ISTQB Certified Tester and Computer Technician with 7 years of experience in graphic design, magazine format publishing, computer maintenance, with good oral and written communication skills, and able to work in a team environment. Highly motivated, enthusiastic, quick learner and dependable. Multilingual, speaks English, Portuguese and Spanish. Able to work with, and also troubleshoot both PC and Macintosh. Welcomes any challenge as an opportunity to grow, and always looks forward for the next chance to show his ability to triumph over any challenge.

WORK EXPERIENCE

Confidential

User Acceptance Tester III

• Senior Level User Acceptance Tester
• Certified Tester Foundation Level CTFL
• Train new members and coach them as necessary
• Work closely with the QA Team to create and distribute test data
• Train other groups on UAT best practices
• Support transformation/restructure
• Help testing latency issues in the new outsourced locations
• Support superiors on making important decision which will impact the future of the department/company
• Manage and analyze projects, requirements, documentation and defects in Sharepoint
• Manage and analyze documentation and defects in JIRA
• QTP Basic Knowledge

Confidential

• Maintain thorough and accurate documentation
• Provide Test Plan and Signoff documents or equivalent when acting as lead
• Maintain complete and accurate test results and defect documentation
• Team leadership
• Mentors and trains UAT I team members on UAT process, procedure and best practices
• Demonstrate ability to accept ownership and take initiative
• Represents oneself to those outside of UAT as an ambassador of the department and takes ownership and accountability for the team as a whole
• Write and execute manual test scripts for testing of MoneyGram systems and products, services/applications to ensure adequate test coverage for GCC users.
• Translate business and functional requirements, Use Cases and Test Plans into appropriate UAT test scripts
• Work with team members to identify and communicate test data and configurations required to perform project specific testing
• Ability to exercise strong decision making and deductive reasoning skills while examining test results
• Maintain test scripts to ensure they are up to date and complete
• Manage defects discovered while performing testing activities
• Identify and log software defects into defect tracking tool ALM
• Work with Quality Assurance Analysts/Testers, BA and IT/Development teams on defect resolution and closure
• Prepare progress and defect reports for assigned test efforts
• Act as a subject matter expert
• Provide subject matter expertise in determining resolutions and/or best practices
• Participate in ongoing uptraining s to maintain SME level for MoneyGram products and services
• Learn new applications or upgrades to existing applications, products and services as required
• Support implementations and fixes
• Provide validation support during implementations
• Research/test production issues as assigned
• Assist with collecting and/or conveying data related to various projects and/or processes to be evaluated in determining or isolating a production issue.

Confidential

• Promoted to BPPM department as User Acceptance Tester I
• Performed all job duties as previously described as a SIMS, and in addition to that, demonstrated to be a very quick learner, motivated tester, and have great leadership skills.
• Able to easily understand project requirements, and communicate Project Managers / Business Analysts with what information / data would be needed in order to perform testing.
• At times, performs UAT II duties, such as write test cases, which is taken as an opportunity to learn and advance.
• Able to create various reports in HP Quality Center and HP Application Lifecycle Management.

Confidential

• Content Management / BPPM Department Administrator / Assistant
• Make approved edits, and create new pages and tools for Internal Websites Money Transfer GoFISH, Money Order GoFISH, ASAP, Core, CCCM .
• Make approved edits to Agent Locator.
• Verification of existing information with different departments for accuracy on websites / tools mentioned above.
• Audit Internal websites.
• Audit Agent Locator
• Audit Country and Agent Restrictions
• Worked CallSheet Requests and Email queues
• Worked closely with Training and QA Departments
• Updated a total of more than 200 pages in a 3 month period
• Participated in various projects, such as:
• Emoney to MGO migration
• PITC Poste Italiane Rewards Card
• New Money Order Procedures
• Entire restructure of Property Bridge pages in ASAP.
• Great results on the Knowledge Management Feedback Survey 1st Quarter of 2010
• Great feedbacks from BPPM, Training and QA Departments

Confidential

• Create test plans for new MG products / improvements, such as: changes in the IVR system, Mainframe, help with detection of system problems, ideas to simplify processes, etc. Also worked with different groups/departments to improve MoneyGram's products/services ..
• Report and test defects utilizing Team Track, Bugzilla, HP Quality Services.
• Create Excel Spreadsheets to report progress for each project.
• Assisted UAT team with various projects, such as the new Money Order IVR system, part of SMS Program, MGI to Visa Project, participated in the Nigeria Fraud Test, Mainframe Screen Name changes, EU PSD project.
• Worked closely assisting the UAT team on the new EU PSD / CCCM tools, to make sure tool was properly fixed before it went to production, and before ownership of project was transferred.

Confidential

• Promoted to Consumer Support Department CSD
• OFAC Office of Foreign Assets Control trained
• Help customers troubleshoot their wire transfer issues.
• Money Order trained. Assist customers with questions regarding their Money Orders. Also assist CCRs with question regarding procedures.
• Provide how to information to Customer Service Representatives, as well as help their clients whenever the Customer Service Representatives can no longer assist them, or the customer no longer wisher to speak to them, due to customer dissatisfaction, fees disputes, further explanations on company's procedures, etc.
• Assist new trained CSD representatives with question about procedures.
• Frequently assisting new Case Management Department with Portuguese translations, researches regarding Portuguese speaking countries / agents, and outbound phone calls to customers in Brazil, Portugal, Angola, etc.

Confidential

• Customer Service Representative
• Highly scored in Quality Assurance Reviews

Confidential

Owner / Graphic Designer

• Magazine design.
• FTP management.
• Email accounts setup.
• Website updates
• Meetings with magazine publishers to find solutions.
• Work with multiples computers at same time for faster results.
• Free lances in general, design of magazine ads, brochures, logos, flyers, Business Cards, Folders, Ad Campaigns.
• Troubleshoot hardware and software, on Macintosh and PC.
• Small Group network.
• Customer support.

Confidential

Graphic Designer / Troubleshooter

• Magazine design.
• FTP management.
• Email accounts setup.
• Website updates
• Go to meetings with magazine publishers to find solutions.
• Work with multiples computers at same time for faster results.

Confidential

Graphic Designer

Graphic Designer