Professional Background:

Upon graduation from High School I gained experience in Real Estate, Insurance, and Land Surveying. While not employed I raised a family, provided professional child care, and volunteered in a local Pre-School. In the years following my relocation to SC, I have worked in the fields of Retail, Child Care Medical X-Ray filing, Education, Customer Service, Administrative Assistance, Vehicle Examiner, Vehicle Coordinator, and Supervision.

Skills:

• Supervision Management
• Organization and Time Management
• Customer Relations
• Telephone 9 lines
• Data Entry
• Office Equipment Microsoft Office, FAX, Copier, etc..

Experience:

Confidential

Work as a Supervisor/Processor providing assistance to companies contracted to obtain a Federal GSA Contract Award. As the first point of contact for company official s with a goal of explaining in detail the expectations and requirements of the process. Update the client file information via telephone and email throughout the submission process. As Supervisor, I lead in the interview, hiring, training, and evaluation of team members. I see that team members have completed the requirements properly to submit their client's folders to a technical writer. I give final approval for folders prior to submitting of the applications to the GSA.

Accomplishments:

• Immediately following first evaluation received promotion to the position of supervisor.
• Insure disgruntled clients are given attention and results as needed
• Insure all forms and information has been formatted and filed accurately.
• Track incentives.
• Work to provide supervision that is fair and honest, use effective time management, communication, and personnel skills with both clients and co-workers as needed.

Confidential

• Ordered new, researched availability of, and tracked lease vehicles. Assigned, reassigned, and delivered vehicles to eligible employees. Created and Maintained data bases and file folders for each associate and vehicle. Used excel and company intranet to track associate use of and current records of BMW vehicles from build to auction. Maintained a Team environment at all times. Accomplishments:
• Contributed to the Vehicle Administration Department achieving the highest number of new car sales in BMW history.
• Successfully achieved goals set forth by QEK to meet the needs of the QEK contract with BMW.
• Showed growth and improvement when given annual review in 2013
• Consistently scheduled 10 to 12 Appointments per day 7 were required
• Assumed a leading role in QEK's first new vehicle launch with BMW.

Confidential

Received certification in all job facilitations required for success in the position of CSR/E. Administered driver's licensing tests to Class D, M and E drivers. Facilitated in commercial driver's license exams to include the pre-trip, skills, and road test portions as required. Titled vehicles or trailers for dealers as needed. Received telephone calls from and made calls to customers for Q A purposes. While not on road tests filled in at the camera or counter. Titling and registering vehicles, trailers, and mobile homes. Meeting customer needs for driver's licenses, handicap placards, and license plates and all things one would require at the DMV.

Accomplishments:

• Met and exceeded requirements for both CSR and License Examiner
• Hired in the examiner position with less than one year DMV employment history This position usually requires at least two years employment as a DMV CSR
• Served in two department locations Laurens and Fountain Inn
• Employee of the Month March 2012
• Yearly reviews showed successful growth and development in all areas

Confidential

Reception duties included answering and directing calls with multi-line phone systems to several departments and company officials. Greeted customers, reconciled monthly credit reports, and other tasks as needed. Used skills in word processing, data entry, and filing in all areas of service. While is the maintenance hangar served in the roles of Human Resource Person, Records Manager, and Assistant. Regularly updated all required Federal Aviation records. Assisted with invoicing, aircraft maintenance, customer care, maintained the company vehicle rental program, and other duties as needed.

Accomplishments:

• Steadily promoted within the company
• Designed and developed advertisement and mail campaign
• Assisted in AP/AR 2003 dba as Rhino Aviation
• Developed training module
• Received outstanding employee reviews annually for each year of employment

Confidential

In the areas of Special and Regular Education assisted as many as 1 to 6 teachers in grades K -12. Instructed and managed students in multiple subject matters. Corrected, graded papers and recorded attendance on a daily basis. Complied information for student IEP folders as needed. Decorated class rooms, provided testing assistance, was a mentor, provided specialized care, and assisted the teachers in anyway needed to make their day successful. Developed skills such as Diplomacy, Organization, Patience, Supervision, Communication and the ability to adapt to change as needed.

Accomplishments

• Promoted from Substitute Teacher to Teachers Assistant in under one year of employment 1998
• Spearheaded the first year of the Occupational Diploma Department program with 6 teachers
• Served happily in two Simpsonville locations Plain Elementary and Hillcrest High School
• Met the needs of as few as 8 or as many as 30 students on a daily basis in several areas of education including English and Math
• Provided a level of service to my teachers that was awarded in 2001 and received special recognition each year from students and teachers