PROFESSIONAL EXPERIENCE

Lead Software Testing Engineer

Confidential, CA

Responsibilities:

• Delivered projects with very aggressive timelines on time
• Tested and charged 500+ software projects with various tools and testing methods involving backend systems, services, www/ssl sites, and different mobile apps/sites
• Proactively identified and logged 1000+ bugs in appropriate tool(vsts/jira), communicated with developers and business team for project issues
• Developed application on OOP’s Paradigm (JAVA,C#,.NET, VB scripts,C)
• Designed and executed test plans and procedures, documented test cases, organized and led project meeting, and troubleshoot online issues with IT/developers
• Developed keyword - driven and object-oriented frameworks for GUI,.NET and JAVA application using Quick Test Pro(QTP)/Test Director/Quality Center, and expert OO VBScript Programmer.
• Responsible for assigning & distributing task/projects to each member in the team
• Coordinated with production move-in team to ensure seamless project launching
• Performance softwale QA activities for the following websites: 1. newegg.com 2. newegg.ca 3. neweggbusiness.com 4. m.newegg.com 5. neweggflash.com 6. abs.com 7. rosewill.com 8. chiefvalue.com
• Developed a solution to automatically run the testing script on website and internal applications.
• Created automated test cases with QTP/Selenium and ran test case suites for websites
• Created software test case databases and covers 5 main applications, 120 functions and 350sub-functions (over 1500 cases)
• Test functionality of the web in production, monitor it for stability, and identifying problems and creating resolutions or escalating to the relevant department for problems beyond immediate area
• Designed and implemented Software Project Management System to manage project, test plan, test case and workflow
• Production Environment Management (over 200 application servers)
• Communicated with Newegg users and customers regarding the websites and addressing their concerns and complaints. Also provides technical support and suggestions for improved user experience

Application Support Specialist/Support Supervisor

Confidential, CA

Responsibilities:

• A sole member in head office to provide solution of technical and non-technical issues for 1000+ internal/external users with expert business domain knowledge including e-Com, Sale Order, PO, IM, Accounting, OPC, WMS, RMA, Shipping, EDI, EIMS,OA etc
• Managed, coordinated and trained China Monitor and Support team members (11)
• Built technical support workflow and ticket system (handle over 600 tickets per week)
• Managed Production Support resource allocation and scheduling according to Project Portfolio
• Team management included Goal setting, KPI review and innovation for performance improvement.
• Provided support to identify and initiate resolutions for hardware, application, operating system and networking issues with 7/24 on-call service
• Provided technical guidance to users in response to written and verbal questions regarding the proper use and implementation of appropriate procedures and operations necessary to meet user need
• Created sql scripts, provided BI report and assigned users' report requirements on internal applications and website applications to related team member
• Documented, updated and maintained technical documentation of complex, multi-tiered application environments
• Organized and prioritized assigned tasks to meet established schedules, procedures, requirements and deadlines and set up operational procedures, jobs and scripts
• Optimized and monitored business application environments to ensure that production output/reports comply with business logic requirements and system operational workflow
• Participated in software testing and development and maintained website files and configurations, support team work logs
• Communicate with Newegg users and customers regarding the websites and addressing their concerns and complaints. Also provides technical support and suggestions for better satisfaction to Newegg’s overall users

TECHNICAL SKILLS

Languages/Framework: Java, C#, ASP.NET, SQL, HTML5, CSS3,PHP, JavaScript, VB scripts, C, Assembly, Struts, Hibernate, Spring, Node.js, Silverlight, Ruby, JSP, Servlet

Application Server: Microsoft IIS, Apache, Tomcat

Operating Systems: Windows (all), DOS, Linux, Unix

Database Systems: SQL Server, MySQL, Oracle

Applications: MS Visual Studio, Test Manager, Eclipse, NetBean, Microsoft Offices, Photoshop, Adobe Dreamweaver, Junit test, QTP, Selenium automation test, Firebug, Chrome Developer Tools, Fiddler, HttpWatch, Jira, Jmeter, SoupUI, Keystone access tool, Wireshark

Certifications: Scrum Master and Scrum Product Owner

Other tools/knowledge: Agile, Solr & Endeca search, DFIS, IT Remedy, Varnish, Tangosol cache, Akamai cache, netscaler/load balancer, Nmap, Grapher, CorelDraw, FEMLAB, Scientific Workspace (SW), ChemDraw, MATLAB, session/cookie, Job/Schedule Tasks, Web service, windows service, MS Data Reporting Service, MS SharePoint, Araxis Merge/WinMerge, procexp, Git, AutoIt V3, XMind, VM VirtualBox/VMware, Keynote Mobile Testing Systems.