SUMMARY:

• A Technical Analyst with 8 years of IT industry experience encompassing a wide range of skill set, roles and industry verticals.
• Have worked on all configuration, customization, workflow and integration aspects in Maximo
• Experience in Global Support Model - Level 1, Level 2, Level 3
• Working as onsite lead at client location for more than 2 years with direct client interaction.
• Knowledgeable in Maximo Data Loader(MDL), Generic Data Loader (GDL), and Data Migration by scripting (SQL, PL/SQL)
• Performed for Maximo application upgrades for versions 5.2, 6.0, 6.1, and 6.2
• IBM Tivoli Transaction Performance Monitoring
• IBM Tivoli Monitoring for Applications
• IBM Tivoli Monitoring for Databases (Oracle)
• IBM Tivoli Workload Scheduler on architecture High Availability Clusters and Domains. TWS Administration, configuration and maintenance backup
• Experienced in Enterprise Asset and Work Management processes
• Experienced in Maximo business solutions with strong noledge in Maximo versions 4.1, 5.2, 6.x, 7.1
• Known for my good communication skills, interpersonal skills, self-motivated personality, quick learning, team player and leadership qualities
• Incorporated quality management techniques and process compliance activities in all projects.

TECHNICAL SKILLS:

EAM Tools: IBM Maximo EAM ( 6.x & 7.x),TSRM

Databases: Oracle 9i, 10g

Application Servers: BEA Web logic, IBM Web sphere

Operating Systems: Windows, UNIX

Languages: Java J2EE, XML, SQL,PL/SQL, HTML, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Tivoli Administrator

Responsibilities

• Played a key role in getting all the PMRs resolved by IBM.
• Designed, integrated and delivered system infrastructures that apply business processes supported by Maximo Enterprise Application across a diverse industry base as the manufacturing sector.
• Provided System Administration and User Support on Maximo, IBM Web Sphere.
• Provisioning of Project documentation and user training.
• Provided technical services over the entire lifecycle of the project.
• Lead or assisted in data conversion and migration efforts.
• Configured Maximo and assist in the development of interfaces to external systems.
• Identified areas of customization and optimization and provided solutions that meet the business requirements.
• Participated in the Scrum process actively providing that the Sprint is successful.
• Assist users as necessary in support of go-live activities.
• Added, deleted, updated user accounts and groups.
• Created and modified Maximo custom applications.

Tools Used: IBM Maximo 7.2.1, XML, SQL Developer, IBM Web Sphere.

Confidential, Herndon, VA

Tivoli Engineer

Responsibilities:

• Design and Implementation of Tivoli Storage Manager Server.
• IBM Tivoli Workload Scheduler on architecture High Availability Clusters and Domains. TWS Administration, configuration and maintenance backup.
• DNS Client setups and Internet Web Development.
• IBM Tivoli Monitoring for Web Applications.
• Implemented, extended and tested Maximo ERP functional processes around Workflow Design, Application Design, Maximo Mobile Suite and Reporting.
• Provided system administration and user support on Maximo, IBM Websphere, Oracle WebLogic, SQL Server, Oracle and the underlying system components.
• Performed application and solution development to meet project requirements.
• Developed and documented detailed technical designs to meet business requirements.
• Managed multiple technical environments and support the development and testing processes.
• Lead or assisted in data conversion and migration efforts.
• Conducted system testing as necessary.
• Assist users as necessary in support of go-live activities.
• Added, deleted, updated user accounts and groups.
• Ensured data on the spreadsheet corresponded with the data in Maximo.
• Ran and saved BIRT reports on the e drive.
• Created and modified Maximo custom applications.
• Performed bulk updates to equipment and other modules.
• Installation of Oracle databases and creation of Maximo instances in the database.
• Troubleshooting Maximo JDBC connectivity errors with Oracle database.
• Oracle PL/SQL Stored Procedure development.
• Maximo module functionality i.e. Asset Management, Work Management, Supply Chain Management, Data conversion and Migration, and Actuate Reporting.
• BEA WebLogic Administration. LDAP Management.

Tools Used: IBM Maximo 7.2.1, XML, SQL Developer, IBM Web Sphere, IBM Tivoli Workload Scheduler, BEA WebLogic, SQL Server.

Confidential, MA

Maximo Administrator

Responsibilities:

• Implemented and configured the IBM Tivoli Identity Manager software. The following products were also installed, IBM Tivoli Directory Server, IBM WebSphere Application Server, IBM DB2, IBM HTTP Server
• Integrated with IBM Tivoli Access Manager
• Integrated with Active Directory through adapter
• Participated in on call support in troubleshooting the configuration and installation issues.
• Implement and configured the IBM Tivoli Identity Manager software. The following products were also installed, IBM Tivoli Directory Integrator, IBM WebSphere Application Server, IBM DB2, IBM HTTP Server, GSkit, Webseal
• Integrated with WebSphere Portal Server
• Security Definition and Management, User Role Definitions
• Performed configurations and development of Maximo 7.1 objects, attributes, presentations
• Responsible for Development of Field Control, Field Security, Crossover Domains, Table Domains, Cloned Applications Configurations and Development
• Participated as member of the Maximo Core Team to represent the needs of the BOs.
• Participated in testing to upgrade Maximo software to ensure the needs of the BOs are met with the new software.
• Responsible for Troubleshooting problems with Maximo
• Worked as Maximo Systems Administrator and Maximo Project Manager to ensure Maximo is working and running efficiently.
• Maintained paper files of PM and Job Plan information.
• Provided changes to report design and develop new Actuate and Crystal reports.
• Maintained Maximo Crystal Enterprise environment, in which all reports are currently versioned and auto generated.
• Supported and enhanced the integration components between Enterprise applications to include reporting and others.
• Participated in production support rotations.
• System Lifecycle management, maintain the Maximo service for assigned client accounts; design/implement new requirements.

Tools Used: IBM Tivoli Identity Manager software, IBM Tivoli Directory Server, IBM WebSphere Application Server, IBM DB2, IBM HTTP Server.

Confidential, Houston, TX

Tivoli Monitoring Administrator

Responsibilities:

• Implemented and Managed an Enterprise IBM Tivoli Monitoring Infrastructure with ITCAM for Application Diagnostics for WebSphere, ITCAM for Transactions & Unix Log Agent.
• Configured & Administered Enterprise monitoring agents on different platforms i.e. (AIX, Linux, Windows).
• Implemented and managed Maximo Enterprise 6.2 and 7.1 on Websphere and SQL Server within the modules of MAE, TAMIT and TSRM.
• Managed User Support, System Configuration, Database Configuration, Multisite Setup, Financial system configuration, Workflow Design, Application Design, Actuate and BIRT report configuration.
• Managed the upgrade of the Maximo system from 6.2 to 7.1 in line with the operational needs and system infrastructure design.
• Configured and supported system integration for Numara using Maximo MEA and MIF components. Deployed MIF integration on Maximo 7.1 through Websphere Service Integration Bus, CQINBD, SQINBD, SQOUTBD queues, the JMS connection factory, setting MEA system properties, setting end points, enabling and testing the integration.
• Prepared the project documentations and trained users.
• Provided all round Desk Side and phone support to personnel within the company.
• Worked with MAXIMO Systems Administrator and MAXIMO Project Manager to ensure MAXIMO is working and running efficiently.
• Maintained paper files of PM and Job Plan information.
• Maintained MAXIMO Crystal Enterprise environment, in which all reports are currently versioned and auto generated.
• Developed Business rules/objects that create controls within several MAXIMO modules
• Running daily database integrity reports to identify entries that do not meet established business rules.
• Assisted in developing a symptom-cause-fix database for Maximo.
• Assisted and provided escalated assistance to Customer Support and Sales departments regarding Network and Systems related issues.
• Provided project status and ensured that all project documentation is completed in a timely manner.
• Provided solutions to customers within a reasonable amount of time leading to efficient call handling and reduced call total talk time.
• Documentation of all implementation and monitoring activities.

Confidential

Tivoli Administrator

Responsibilities

• Implement and configured agents for DB2, WebSphere Message Broker & MQ for POC.
• Implement and configured the agent for WebSphere Enterprise Service Bus for Demo.
• Implement and configured agent for HTTP Server.
• Executed migration steps to move Maximo 6.0 software changes.
• Handled configuration and system stability.
• Established change control processes and enforced data migration strategy.
• Conducted Incident Management for Tech Arch team.
• Aided development, test and sandbox environments.
• Provided assistance with upgrade and enforcement of administration needs.
• Maintained documentation on Maximo software.
• Coordinated in review boards.

Confidential

Network Support Engineer

Responsibilities

• Responsible for designing, implementing and upgrading of company network model including monitoring network performance using various network tools to ensure the availability, integrity and confidentiality of application and equipment.
• Configuring and Maintaining Cisco Core switches and Access.
• Configuring VLAN, STP, PAgP, ACL, NAT and Routing Protocols.
• Configuring and Monitoring Windows and Linux servers and Services using monitoring tool.
• Checking the Status of the link by logging into the Router and Documentation of all backbone related problems on daily basis.
• Monitoring parameters such as Interface status, Interface I/O traffic, Link reliability.
• Monitoring servers like Hosting servers, application, database, mail servers.
• Preparation for monthly network report and fine-tuned network outages.
• Responsible for taking backups of Network device IOS and other configuration.