SUMMARY:

• Should have hands on configuration and troubleshooting experience on Shortel PBX system, SBC's, Shoretel phones
• Should have good understanding on creating call centre call flows, reports and troubleshooting experience
• Strong understanding of protocols such as ISDN, PRI, BRI, H.245, H.323, SIP
• Configuration and troubleshooting skills on IP Phones like Cisco 504G, 525G & Cisco ATA bridges & Polycom Ip phones VVX500, VVX200 & VVX 8120
• Should have hands on experience on Implementation, Administration and troubleshooting Skype for business cloud PBX (Phone system), Audio & Video conference
• Knowledge of Microsoft Teams would be an added advantage

PROFESSIONAL EXPERIENCE:

Confidential, Denver

Software Developer

Responsibilities:

• Should have good understanding on creating call centre call flows, reports and troubleshooting experience
• Strong understanding of protocols such as ISDN, PRI, BRI, H.245, H.323, SIP
• Configuration and troubleshooting skills on IP Phones like Cisco 504G, 525G & Cisco ATA bridges & Polycom Ip phones VVX500, VVX200 & VVX 8120
• Should have hands on experience on Implementation, Administration and troubleshooting Skype for business cloud PBX (Phone system), Audio & Video conference