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Deputy Manager Resume

New, JerseY

SUMMARY

  • Provided 24x7 on - call support including 2nd & 3rd level support for product delivery platforms and application troubleshooting and problem resolution, including managing
  • Overall 13+years of experience exclusively in software application maintenance, DevOps, Middleware support in Banking and Telecom domain with focus on JBoss/WebLogic/Tomcat/Apache Administration, Monitoring, Troubleshooting and Maintenance on Unix/Linux platforms.
  • Supervised project teams, including developer, QA, Operation and other internal staff with more than 2yrs experience as Tech/Operation lead.
  • Having more than 1yrs exposure in AWS Services like EC2, S3, AutoScalingGroup, Cloud Watch and Identity Access Management.
  • , escalating, scheduling and reporting corrective actions of Web/J2EE applications.
  • Expertise in Installation, Configuration, Trouble-Shooting and Maintenance of WebSphere 6.0/7.0, Web Logic Server 9.x/10.x/11g/12c, JBoss EAP 5.x/6.x, Jboss Fuse 6.5, Apache Web Server, Tomcat 6.0/7.0/8.0 on different Linux and UNIX flavors and environments.
  • Monitoring batch job management systems to prevent or reduce issues from impacting production systems and do Automation using BASH Shell Scripting.
  • Experience in configuring and administering JDBC resources (DataSources, connection pools).
  • Worked on JMS resources (Queue, Topic, connection factory) in Websphere and JBoss.
  • Deployed applications (WAR, JAR, and EAR) in Domain and Clustered environments of Websphere and JBoss EAP 5.x/6.x
  • Work on DevOps activity like Build, deployment and maintenance related task using Jenkins.
  • Involved in software Build and Release Management cycle, Software Configuration, Deployment Management and Production Activities.

TECHNICAL SKILLS

Operating Systems: UNIX, Red Hat Linux 6/7, Windows 2000/NT/XP, Sun Solaris

Database: SQL Developer, Oracle 10g, Toad, MS SQL Studio.

Languages/Scripting/API/Technologies: SQL, Unix Shell, C++, Core Java, WLST, JDBC, JMS, JNDI, RMI, LDAP

Web Servers: AWS, TOMCAT 5.5/6.x, APACHE HTTP Server 2.x, IBM WebSphere 6.0/7.0

Middleware Servers: Web logic application server 10g/11g/12c, JBoss 5.x/6.x, Jboss Fuse 6.5

Monitoring tools: Autosys, Smiley2, Putty, ARS Remedy 7.5, Active Directory Service Excellence, Wily and Jasper, Splunk, FOREMAN

Version Control/CI/CD tools: Eclipse, Tortoise SVN, IBM Rational Clear Case and Clear Quest, GIT, SoapUI, Winscp, JXplorer, Jenkins, Puppet

PROFESSIONAL EXPERIENCE

Confidential

Deputy Manager

Responsibilities:

  • Technical Support and maintenance including effectively supporting all Internet and intranet applications and web sites. Providing day-to-day support for all Tomcat / WebLogic 12c and Middleware applications and components, ensuring timely resolution of problems. Managing the current installation base of Tomcat / WebLogic, irrespective of hardware platform. Assist with the design proposals for Middleware applications.
  • WIAM Project tasks associated with implementation, upgrade or Migration of OIM, SOA, OAM, OHS, BI, VCDS servers.
  • Coordination with enterprise infrastructure staff and L2 team in planning maintenance, evaluating and working toward resolution of impacts on the application, development of standards for configuration, documentation and management.
  • Incident and ticketing management including working on authorized heat calls, work requests and project work
  • Help to gather and interpret applications, operating systems and hardware performance statistics and perform capacity management exercises.
  • Work closely with developers, consultants and systems engineers.
  • Import certs and do configuration changes on files.
  • Prepare the documents for project to track and quality of issues and put them at share point.

Environment: Red Hat Linux, WebLogic 12c, OIM/SOA, Jenkins, Confluence, Action Remedy System, Administration Tools, Putty

Confidential, New Jersey

Application Support | Production Support Engineer

Responsibilities:

  • Proactively Monitor, Support and Troubleshoot Java Application (J2EE) applications, perform application health checks and operation with respect to resolving customer trouble tickets and supporting production matters.
  • Setting up Splunk Dashboard, Reports and Alerts.
  • Reviewing and analyzing server logs relative to troubleshooting issues using SPLUNK and AppDynamic tools, this also includes working closely with the development team with regard to managing software quality.
  • Working on solving infrastructure issues related to WebLogic/Jboss application server 11g/V6.x and Apache/tomcat servers.
  • Installation, Configuration & Administration of Clustered Jboss Servers on Production Environment.
  • Drives the calls on daily basis to discuss the issues and release activities.
  • Automation by preparing Bash SHELL SCRIPT for Log monitoring and deleting older files that are not required by Business team on Unix Production Environment and sending emails.
  • Creating Incident and Change request Tickets to Troubleshoot and Escalate the issue using Remedy, CMIS and Service now AYS ticketing tools
  • Performing Sanity test of the server on UNIX boxes on day-to-day basis.
  • Modified the Shell scripts and Splunk queries for Iconic iPhone Launch.
  • Installation, Configuration, Trouble-Shooting and Maintenance of Websphere Server and JBoss EAP and Apache Web Server on different Linux and UNIX flavors and environments.

Environment: Splunk, SQL, Linux, JBoss EAP 6 &7, JBoss Fuse 6.5, Red Hat Linux, Windows Active directory, SVN, Puppet, Action Remedy System, Administration Tools, Putty, JIRA

Confidential, Alexandria, Virginia

Middleware Admin | AWS| DevOps Engineer

Responsibilities:

  • Design, develop, implement, test the automating Infrastructure and Application deployments on AWS. Automating Cloud migration from on-prem business applications to AWS Cloud Gather and evaluate user and business requirements and develop specifications/design. Penetrating deeper in Cloud Emerging technology area by helping customer business to improve their business performance.
  • Worked in JBoss, WebLogic, Apache, Tomcat software with configuration issues in the distributed Red Hat Enterprise Linux environment.
  • Skills and ability in the troubleshooting logs using Splunk and AppDynamics.
  • Deploying war and jar file based on open-source software and industry best practices like Jenkins, CLI & console and restarted the UNIX/Linux WebSphere 6/7 and Jboss Fuse servers.
  • Provided 24x7 on-call support for product delivery platforms and application troubleshooting and problem resolution, including managing, escalating, scheduling and reporting corrective actions.
  • Configured and Resolved issues on Websphere application and Apache/tomcat servers.
  • Troubleshooting the logs using NewRelic and Splunk.
  • Fetching customer data to fix any issue using quires in SQL developer and MS SQL Server.
  • Monitor AWS EC2 instances and track the metrics.
  • Provision new server configuration requirement to the cloud form management environment CFME console.
  • Monitor and Tune Active MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance of servers.

Environment: Jenkins, GIT, AWS, Linux, JBoss EAP 5 &6, JBoss Fuse 6.5, Red Hat Linux, Windows Active directory, SVN, Puppet, Action Remedy System, Administration Tools, Putty

Confidential, Alpharetta, GA

DevOps | Application Support Analyst

Responsibilities:

  • Production/Application Support -- Managing production deployments in terms of software deliveries and overnight activates.
  • Monitoring, analysis and trouble shoot issue-involving technologies like Java 5 (JDK 1.5), J2EE (JSP), Web Services (SOAP), Application server (Web logic) and multiple integration projects in the middleware space, troubleshooting middle-tier issues and assisting developers on infrastructure related issues.
  • Jumpstart app servers after deployment.
  • Do Automation using multiple shell scripting.
  • Monitoring environment, checking Server Health on UNIX box.
  • Analyzed Log files such as WebLogic/JBoss server logs, node manager logs, Plug-in logs and thread dumps for troubleshooting and Problem determination to resolve issues.
  • Installing web logic application servers and customize it according to the application specification.
  • Provided 24/7-application support to all production applications running on WebLogic. Server.
  • Write Shell script to delete old data from server.
  • Co-ordinate with Business, Operation and Development teams on regular basis.
  • Manage CM, CI tools like Jira, SVN and Jenkins and their usage / process ensuring traceability, repeatability, quality, and support.
  • Involved in JBoss performance tuning, setup strategy for failover, high availability and performance.
  • Deployed the EAR, JAR, WAR applications on multiple WebLogic Server Instances, Jenkins and JBoss servers.
  • Maintaining production critical servers running Solaris UNIX, Linux supporting Oracle database and Web services.

Environment: WebLogic 11g, Solaris 10, IBM AIX 6.1,Shell Scripts, Jenkins, JBoss EAP 6.3/6.4.3/6.4.4/7.1 , Red Hat Linux, Oracle 9i, SQL, Web Services, UNIX Box, Windows XP, Putty, Service Excellence, CMIS Tickets, JXplorer, JSP, Web Logic.

Confidential, Atlanta, GA

Technical Lead | DevOps | Application support Engineer

Responsibilities:

  • Provide maintenance and production support to Mobile Gateway web service Google Wallet and Offers application.
  • Provide On-call support in case of any outage.
  • Primary point of contact to troubleshoot and handle application level issues.
  • Managing and Providing Technical and Functional knowledge transition to offshore.
  • Coordinate with offshore team for various client requirement deliverables.
  • Actively involved in scoping, identifying the risk, and prioritizing the project - Credit Card Offers.
  • Collecting and analyzing the project’s business requirements and transferring the same knowledge to development team.
  • Providing Support Calypso Batch Support and user issues and support a Mission Critical BFS environment.
  • Running user’s job via CA's Autosys, Calypso GUI and custom made interface.
  • Health Checks on various UNIX flavored Production Servers.
  • System monitoring includes processes monitoring, installation, configuration, log file analysis, disk space analysis, and performance analysis
  • Fetching the Data from DB using complex queries in SQL Developer.
  • Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
  • Analyze and resolve diagnostic problems on Sun and AIX systems.
  • Deployed the EAR, JAR, WAR applications on multiple WebLogic Server Instances and JBoss servers.
  • Oversaw tuning and performance monitoring for UNIX/Linux workstations, servers, and peripherals.
  • Designing and executing the test scripts and test scenarios.

Environment: Clear Case, Clear quest, Web Logic 10g, Jboss EAP 5, HTML, Java Script, SQL, UNIX Script, Web Services, Log4J, UNIX Box, DB Objects like Stored Procedures, Triggers, Views, Functions etc. Oracle 9i/10g, Calypso, Autosys, Tomcat 5x, Putty, SVN

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