SUMMARY

• Security professional with extensive knowledge of information security practices, investigationtechniques and security equipment operation.
• Driven and goal orientated worker that always gives his best.
• Approaches each assignment with a high level of professionalism.
• Team - oriented security professional in government security.
• Eager to apply my strong information technology and communication skills to increase the safeguarding of present and future staff.

TECHNICAL SKILLS

Web and Database Development: Knowledgeable in Web-based development using and HTML.

Advance knowledge with: Microsoft Word, Excel, PowerPoint

Languages: Worked with JavaScript, SQL, and Microsoft Visual Basic

PROFESSIONAL EXPERIENCE

IT Specialist Jr.

Confidential - Arlington, VA

Responsibilities:

• Having a working knowledge of common information technologies and systems
• Remote Access/ Remote Desktop to remotely access and trouble shoot issues
• Spearheaded the implementation of smart phone troubleshooting (iPhone and Android)
• Troubleshoot VPN and VTC problems
• Managing multiple projects simultaneously while maintaining high customer service standards
• Hardware and software on NIPR and SIPR machines
• VoIP set up and troubleshooting
• Troubleshooting common IT problems
• Using systems such Active Directory to add and remove machines to the domain
• Remedy ticketing system to complete tickets and task

Watch Officer (Technical)

Confidential - Washington, DC

Responsibilities:

• Responsible for monitoring safety and security of the space; generating reports; reviewing video; answering digital intercom; fielding phone calls and a variety of other basic security tasks
• Vigilantly monitor perimeter and other designated closed circuit television cameras (CCTV) for suspicious persons or criminal activity and direct police/guards/federal protective service to investigate accordingly
• Utilizes Honeywell ProWatch access control system, Ccure9000 operations system and Microsoft Outlook
• Verifying personnel in JPAS
• Observe and report suspicious activities and persons
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance
• Knowledge of HSPD-12
• Operate and monitor security systems equipment to provide prompt and effective responses to alarms, system failures, and unusual activities in both routine and emergency situations.
• Vigilantly monitor perimeter and other designated closed circuit television cameras (CCTV) for suspicious persons or criminal activity and direct police/guards/federal protective service to investigate accordingly

Specialist 25B- Information Technology Specialist

Confidential - Washington, DC

Responsibilities:

• Install, operate, and perform maintenance on equipment and devices
• Transfer data between information processing systems
• Troubleshoot automation equipment for hardware and software malfunction
• Maintained security of the local areas and performed route clearance for visiting high-ranking officials
• Received and executed orders giving by higher ranking enlisted and officers

Protective Security Officer

Confidential - Washington, DC

Responsibilities:

• Patrolled buildings, facilities and perimeter areas to prevent damage to property
• Operated screening equipment, including X-ray machines and hand-wands
• Maintained order, responded to emergencies and enforced federal and local laws
• Protected federal employees and their property by monitoring all access to government-owned and leased properties
• Monitored loading dock and recorded all activity in a daily officer report

Security Officer

Confidential - Fairfax, VA

Responsibilities:

• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
• Detected suspicious activities and watched for criminal acts and rule infractions
• Monitored and authorized entrance and departure of employees and visitors
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
• Secured all doors in the office and main building after hours
• Denied entrance to the building to unauthorized persons
• Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed

Technical Support

Confidential - Falls Church, VA

Responsibilities:

• Installed software, modified and repaired hardware and resolved technical issues
• Monitor and maintain the computer systems and networks
• Utilized Remedy ticketing system
• Testing bullet and dome cameras, as well as gateways
• Remained up-to-date on the latest technologies and solutions applicable to company products
• Format microSD cards and test them; run a command on the test station computer to format the cards; resolved problems with malfunctioning products
• Desktop support
• Take apart Intel NUC and insert the hard drives, memory, etc.
• Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems

Technical Support Representative

Confidential - Largo, MD

Responsibilities:

• Effectively managed a high-volume of inbound and outbound customer calls
• Addressed and resolved customer product complaints empathetically and professionally
• Gathered and verified all required customer information for tracking purposes
• Accurately documented, researched and resolved customer service issues
• Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, over the phone
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
• Troubleshoot issues regarding modem, gateway and routers
• Walk costumers, and trouble shot internet connection issues in Mac’s and PC’s

Sales Representative

Confidential - Forestville, MD

Responsibilities:

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Built relationships with customers to increase likelihood of repeat business.