IT Consultant Resume

PROFESSIONAL EXPERIENCE

Confidential

IT Consultant

Responsibilities:

Contracted out to Bank of America as a full stack developer to develop new internal ticketing system user interface using plain JavaScript, Webix library, and Node.js
Worked with team and end - users to determine priority features
Implemented custom features using HTML and CSS
Employed python internal libraries and scripting to query database and generate reports for ticketing system

Confidential

Comcast Internet Solutions Representative

Responsibilities:

Answered 30 to 50 calls daily while providing speedy customer service
Evaluated customers’ network load and health to determine faults or misconfigurations
Educated customers on bandwidth efficiency and made recommendations to accommodate their internet needs
Remotely reconfigured network information to restore proper internet connectivity

Confidential

Software Development Engineer in Testing( Jenkins SME

Responsibilities:

Responsible for troubleshooting and repairing configuration setting for 10 development teams whose binaries were used around the globe in Wal-Mart Stores
Educated and trained development teams in good continuous integration practices
On call 24 Hours a day for global web services being managed by Jenkins
Assisted in migrating 5 projects containing 100+ web services from Ant Hill Pro to Jenkins environment
Reduced failover down time by 70% through implementing Jenkins High Availability configuration

Confidential

Geek Squad Technical Call Center Agent/Floor Supervisor

Responsibilities:

Called upon to advise 30+ technical support agents
Resolved over 500 technical issues via telephone call or remote access
Employed de-escalating communication skills to sooth irate customers and better assist them
Excellent trouble shooting skills accompanied with great data entry skills

Confidential

Call Center Specialist

Responsibilities:

Provided knowledge based technical assistance for the company's contract with the government entity HUD
Researched client's issues and reconnected with them when an answer was found via email or telephone
Worked with little to no supervision

Technical

Confidential

Responsibilities:

Fluid understanding of numerous programming languages
Java, HTML5, SQL, JavaScript, PHP
Utilize java servlets, JSP, and PHP function to create dynamically delivered web pages
Leverage Cucumber and TestNG with Selenium Web Driver to implement testing frameworks
Create Git, Maven, and Jenkins pipeline to automate new releases of software packages
Windows 10, 8, 7, Vista, and XP( Not Supported anymore )
Linux SUSE Red hat, Ubuntu, Debian, and Kali (Exploring Kali's tools)