SUMMARY:

• 5+ years of professional experience in design and development in ServiceNow.
• Certified ServiceNow Application Developer.
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Deep understanding of ServiceNow platform capabilities.
• A fundamental knowledge of ITSM and ITIL.
• Experience implementing best - practices and procedures.
• Demonstrated leadership, teamwork, and collaboration in a diverse professional setting.
• Ability to handle multiple tasks and deliver them on time, exhibiting a high degree of proactive “hands-on” thinking and acting.
• Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of our customers and users world-wide.
• Strong ability to quickly learn and comprehend business processes and problems to effectively develop technical solutions to the requirements.
• Effective communication skills to interact with all levels - from C-level executives to developers.

SUMMARY:

Confidential

Service Now - Lead Developer

Responsibilities:

• Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to production environment.
• Lead the design of a global configuration management database (CMDB) in ServiceNow.
• Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base.
• Serve as the Subject Matter Expert (SME) on ServiceNow and advise customers/users on workflow design.
• Manage workload of development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards.
• Development effort includes (but not limited to) enhancements, customized portal web pages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.
• Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.).
• Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing.
• Assist in defining service management strategy for the enterprise.
• Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
• Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
• Understanding of ITIL v3 and its components.
• Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery
• Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.)
• Expertise in Web technologies (Web Services - SOAP/REST, XML, HTML, CSS, HTTP, etc)
• Expertise in developing across clients - Desktops, Mobile Apps etc
• ServiceNow Scripting
• ServiceNow Orchestration
• ServiceNow Discovery

Confidential, Pleasanton, California

Service Now - Lead Developer

Responsibilities:

• Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
• Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
• Understanding of ITIL v3 and its components.
• Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery
• Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.)
• Expertise in Web technologies (Web Services - SOAP/REST, XML, HTML, CSS, HTTP, etc)
• Expertise in developing across clients - Desktops, Mobile Apps etc
• ServiceNow Scripting
• ServiceNow Orchestration

Confidential

Responsibilities:

• Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to production environment.
• Lead the design of a global configuration management database (CMDB) in ServiceNow.
• Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
• Expertise in developing across clients - Desktops, Mobile Apps etc
• Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base.
• Serve as the Subject Matter Expert (SME) on ServiceNow and advise customers/users on workflow design.
• Manage workload of development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards.
• Development effort includes (but not limited to) enhancements, customized portal web pages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.
• Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.).