SUMMARY

• Fifteen years of steady professional growth in Information Technology leading architecture, implementation, and operations for a broad array of technologies.
• I have extensive experience in supporting online applications, supporting operational data stores, as well as planning, managing and executing infrastructure projects.

TECHNICAL SKILLS

• Unix Citrix
• SQL, DB2, Oracle
• Siteminder
• Websphere/Tomcat
• Risk Analysis
• System Administration
• Agile Scrum
• Capacity Planning
• Data Center migration
• Vendor Management
• Disaster Recover / Business Resiliency
• Budget Planning / Forecasts
• Project Management

PROFESSIONAL EXPERIENCE

Confidential, KS

DevOps / Infrastructure Solutions Architect

Responsibilities:

• Administer software tools used by developers. Maintaining, troubleshoot and resolve issues for Atlassian JIRA, STASH and Confluence, Sonatype Nexus, IntelliJ IDEA, Jenkins and Subversion.
• Implemented standard Instant Messaging solution for IT and business staff in order to improve response time during critical events.
• In order to streamline and integrate our development tool, I migrated our continuous integration software from Jenkins to Atlassian Bamboo.
• Implemented cost saving measures for our existing data backup procedures.
• Implemented data backup and recovery procedures for all of our development tools and applications.
• Ensured monitoring, measuring and reporting of service performance against service level objectives to maintain customer satisfaction and meet financial goals.
• Manage and implement end - user technologies for Drive encryption, anti-virus, malware, hardware and software inventory management.
• Implemented (AWS) Amazon Glacier for long term data storage.
• Working on migrating applications to AWS EC2.

Confidential

Infrastructure Solutions Architect

Responsibilities:

• Troubleshoot and resolve stability issues on client facing application by correcting the default connection and Server IO timeout parameters used in Websphere.
• Re-architected application website to operate on an open sourced platform. This involved designing a new parallel network path to utilize DMZ load balancers and Secure Reverse Proxy devices. I also introduced a new cookie-injection based session persistence solution that would ensure users would still access the application servers in the event we fail traffic over to another datacenter. Since we were changing the infrastructure, this project also involved a detailed review of all our firewall rules to document the existing connectivity points for our application and submitting compatible firewall rules for the new infrastructure. I also used the analysis of the firewall rules to build an infrastructure application diagram, which depicted the application flow, dependencies and external/internal connectivity points.
• Worked with Oracle DBA team to implement a new service that utilizes the Oracle Transparent Application Failover TAF feature. By utilizing the service our application would automatically connect to the primary read-write Oracle RAC.
• Migrated applications to self-hosted Citrix servers and reduced run-rate cost by $400K/year. I also worked with our offshore operations teams to enable access and perform application testing of our application in Citrix. I was also able to reduce the load on our Citrix servers by 30% be removing access for our users who had corporate issued laptops.
• Datacenter migration into the Sprint Campus.
• Security group permission standardization: Ensured permissions for 100+ LAN folders were correctly mapped from one domain to another and migrated more than 800 users with zero loss of access.
• By aggressively managing our total cost of ownership chargebacks, I was able to resolve an incorrect storage backup policy, which resulted in $500K/year savings.

Integration Engineer

Confidential, KS

Responsibilities:

• Migration of 300 distributed servers and a mainframe from 3rd party service provider to JPMorgan facilities and support teams.
• Partnered with app-dev teams to define requirements and implemented a robust monitoring solution Foglight for our entire distributed infrastructure.
• Implemented new process for notifying RPS leadership team of high severity issues.
• Implemented process improvements by creating templates in the change management system for our users to create repeatable change records.
• Implemented process improvements by centralizing end-user request systems. By utilizing the new processes, our users were able to submit requests to the appropriate request fulfillment groups. Desktop/SW request, application access, LAN access, Mainframe access.
• Documented Technology Recovery Action Plan TRAP documents for all of our applications. This document is used to successfully perform Business Continuity/Disaster Recovery for our application and infrastructure components in a true and simulated DR event.
• Corrected performance issues with a client facing website. I first developed a test script for the application and documented the response times for key tasks. I then worked with our performance engineering team to utilize the OPNET tool and determine a root cause. The delay was coming from new DB2 queries that were introduced after a recent software release.

Infrastructure Relationship Manager Confidential, Overland Park, KSJan 2008-Feb 2010

Responsibilities:

• Desktop decouple: Establish new process for our users to call the correct helpdesk for issues. Thus, reducing resolution time and incorrect call volumes. - Develop daily network circuit utilization report. - Modified Proxy server PAC file to establish connectivity to corporate web sites. - Reduce operating cost by migrating from RightFax to easylink faxing solution. - Implemented enforced TLS for secure communication between ACI and JPMC.
• Lotus Notes re-architecture/decouple project: - Migrated users and databases from American Century Notes servers to corporate Lotus Notes servers. Reduced operating expenses by $20,000 per year by consolidating/removing Lotus Notes databases.
• Coordinated and helped validate our applications after various datacenter upgrade events by creating detailed playbooks and test scripts.

Infrastructure Analyst

Confidential, Kansas City, MO

Responsibilities:

• Tracked license usage and end of life products per license agreements.
• Provide technical support for the implementation of corporate and third party applications.
• Coordinate and facilitate application availability for remote offices.
• Test and Certify 3rd party software for use on JPMC build desktops.
• Effectively communicate upcoming MF/Distributed changes and their impacts to clients and alliance partners.
• Implemented disk space encryption on all JPMC desktops/laptops to mitigate security risks and data integrity.
• Incorporated 3DNS and setup a DR environment for seamless failover of our productions applications.
• Standardized HW/SW across all environments. Siteminder, Windows 2003 SP1
• Upgrade and decouple call center workflow and resource management tool Aspect
• Implemented a single change calendar to communicate ACI/RPS/JPMC changes.
• Decommission ACI DR datacenter and migrate servers to CoSentry DR datacenter.
• Establish connectivity for offshore service providers and enable appropriate firewall access for our applications.

Confidential

Senior IT SpecialistIBM

Responsibilities:

• Take training on procedures and guidelines to obtain CMMI level 3 standards for software development life cycle.
• Utilize Netcool management system to enhance the monitoring capabilities of the Tellabs network element for the Wireless High Speed Data project.
• Provide support to the customer care team to ensure the stability of the critical testing and diagnostic applications.
• Provided 24X7 pager support and coverage for the ISA applications.
• Interacted weekly with the customers to identify and resolve trouble tickets in a timely and effective manner.
• Test patches from 3rd party software vendors such as Nortel and MicroMuse.
• Successfully manage and implement monthly ISA project releases into the production environments.
• Compiled and maintained hardware architecture and software deployment diagrams for the ISA applications.
• Worked closely with Application Development teams, DBA teams, and System Administrators in the day-to-day support of the ODS.
• Provided 24X7 pager support and coverage for the ODS.