SUMMARY

• About 9+ years of experience in the IT industry in UI/UX Designing and Project Life Cycle Management domain specializing in analyzing project planning, organizing and managing through project methodologies and processes customized to best practices.
• Understand modern UX frameworks and have knowledge of emerging interaction design trends.
• Familiar with UI frameworks e.g. Bootstrap, AngularJS, etc. and have the ability to lead a design process involving research, experimentation, and revision.
• Specialized in analyzing project planning, organizing, and managing through project methodologies and processes customized to best practices.
• Familiarity with common Agile practices, service - oriented environments, and better development practices.
• Worked on Agile Product Lifecycle Management tools from design to implementation - played different roles as Business Analyst, Project Coordinator, Project Manager in Development/Quality projects and support services.
• Determined problem-solver with quick assessment of issues and developing strategies for resolution.
• Result-driven individual who has improved business efficiencies, and increased service levels.
• Proficiency in functional application design and end user support.
• Experience with Sketch, InVision, Adobe CQ5, SharePoint, Confidential Keynote, Pages, Numbers, Radar, OmniPlan, OmniGraffle, ConnectMe, VersionOne, SAP Finance and Crystal Reports.
• Hands on experience in ITIL based Change Management and Release Management process.
• Hands on project management experience in delivery of large scale projects in both functional and matrix environments

TECHNICAL SKILLS

Domain Experience: Project Lifecycle Management, Business Process Re-engineering, Change Management

Primary Skill: UX Designing, Graphics Designing, Agile Methodology Development, Change Management, IT Infrastructure Library Management

Secondary Skill: Quality Assurance and Control, Performance Testing, User Acceptance Testing

Tools: Sketch, Invision, Principle, Photoshop, Illustrator, InDesign, Dreamweaver, HTML, CSS, Bootstrap, AngularJS, Microsoft Project, Visio, VersionOne, SharePoint, Excel, OmniPlan, OmniGraffle, ConnectMe, Crystal Reports, Adobe CQ (Adobe Experience)

Operating Systems: Windows, Linux, OS X

PROFESSIONAL EXPERIENCE

Confidential - Sacramento, CA

User Experience Designer

Responsibilities:

• Developed functioning proof-of-concepts and/or production quality interfaces. using products such as InVision, Sketch, Balsamiq, Illustrator, and Photoshop (among others) to produce wireframes, prototypes and other specification documents.
• Worked with leadership to understand and support the overall performance, customer satisfaction and customer value model with our digital solutions.
• Identified, plans and led improvements to existing digital products and services
• Developed customer-facing responsive designs, considering Confidential ’s business goals, brand standards, accessibility guidelines and legal requirements.
• Analyzed Google Analytics or other large analytics solution to extract reporting for tracking behavior and usage to help guide user interface design; provide analysis on reporting along with recommendations for future key improvements based on conclusions.
• Worked closely with other UX Designers and collaboratively with multiple internal partners to understand business and customer needs.
• Developed information architecture and content strategy and worked within highly complex matrix organization.
• Worked closely with Web Developers to produce functioning proof-of-concepts and/or production quality interfaces.
• Ensured design and functionality are adequately validated and testing on a variety of devices.
• Coordinated with Market Research to gather customer data necessary for prioritization of improvements and design and execute user research studies and usability testing to guide interface design.
• Worked with internal IT partners and other business operational units.
• Ensured the DUX team stays current and competitive with other aligning industries our customers experience with respect to the services and digital experiences we provide.

Confidential - San Francisco, CA

User Experience Designer

Responsibilities:

• Executed interaction design and visual design as a part of a multi-disciplinary team with collaboration on user experience planning with a UI/UX architect.
• Consulting with clients and lead experience architect, in developing preliminary reports.
• Executed interaction design trends and technology trends and developed opportunities assessment which originate from customer feedback and analytics.
• Designing and implementing high-fidelity clickable mockups of the product and worked with Dev & Test Teams to implement interaction in product code.
• Implementing a visual style consistent with other System Center products and ensuring the quality of the UX through regular bug bash-style reviews.
• Worked closely with program owners to understand the processes, developed preliminary reports, to capture the gaps in existing processes with Agile delivery framework.
• Developed several “Project Reporting Sites” using Bootstrap and Blocs.
• Conducted data elicitation sessions with IT to review the project scope and high level requirements in order to come up with resource, time, and cost estimates.
• Worked closely with IT Business Partners to ensure resolution of key issues to ensure that customer, stakeholder expectations and business project needs are adequately met with technology solutions.
• Produced all PM specific deliverables during different phases of the System Development Life Cycle.
• Deliverables included Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements, Use Cases, Requirements Traceability Matrix (RTM), and User Acceptance Test (UAT) Plans etc.
• Prioritizing Project Components and Work Flow Schedules.
• Identified and managed Business Environment and Project Component Risks.
• Assisted in tool deployment and roll-out including Training and User Acceptances Testing.
• Supported post deployment tasks like production break fix, enhancements and performances issues.
• Managed and optimized websites across different digital channels such as web, mobile etc.
• Created Product Resiliency Scorecards and Partner Scorecards to support the quarterly operational review and quarterly business review meetings with partners.

Confidential - Cupertino, CA

User Experience Designer / QA Support Services

Responsibilities:

• Worked with WW BPR Project Managers, Business Stakeholders, and IS&T and managed, plan and organize project UAT activities.
• Entrusted to manage usability testing effort for Beats/ Confidential UAT landing pages in preparation for Web site redesign.
• Low and high fidelity mockups on paper, with Photoshop, Fireworks, Keynotes, HTML, Bootstrap, AngularJS and OmniGraffle.
• Defined testing parameters, prepared prototypes, recruited users, facilitated tests, and analyzed and reported results.
• Helped improve information architecture of Bests/ Confidential UAT web site by assisting with card sorting, affinity diagramming and search log analysis.
• Worked with other PM’s to deliver UAT in line with major project milestones and managed to maintain a UAT roadmap.
• Conducted weekly project meetings and developed and maintained issues logs to ensure accountability.
• Participated in business requirements and design reviews.
• Worked with project teams to help design or develop solutions for complex problems applying project management methodology to support the completion of key projects, while balancing business needs and expectations and managed project risk throughout the life of the project.
• Processed development and issue resolution with keen management of project plans and organized project activities.
• Developed business project plans/schedules and identified major project milestones.
• Experience preparing contracts, budgets, vendor quotes, job sheets, project registration, proposals, specs, plans, data submittals, and warranty applications.
• Provided functional subject matter expertise to requirements gathering, design and execution and arranged for UAT resources across projects.
• Ensured UAT environments/required data set-up is available to support testing and worked with PM’s to translate scenarios from requirements and write or work with SMEs to create detailed test scripts.
• Escalated critical risks to UAT timelines and project success criteria, and within general UAT operating procedures, using online tools and applications.
• Provided UAT reporting and escalations and ensured resolution of key test issues.
• Provided customers and stakeholders with alternatives when key problems surface on the project.
• Provided consulting expertise through effective communication to customers, stakeholders, management, staff and peers to ensure expectations are met.
• Incorporated Confidential best practices for Project Management to ensure consistent delivery of a quality projects.
• Provided timely updates and track success metrics to assist BPR PM’s in creating quality testing needs and change management documentation.
• Documented best practices and processes and maintained a test script and knowledge library.

Confidential

Graphics Designer / Project Coordinator

Responsibilities:

• Managed the strategic relationship with the analytic insight team and manage the roadmap with the project team.
• Worked with multiple clients with varied Industries in PLM assessments, design and development.
• Analyzed the existing compliance and screened the efficient business requirements.
• Developed full-scale project plans and associated communications documents in Photoshop and InDesign.
• Developed and compiled bid documents (EOI/Proposal) and also researched and analyzed critical data, statistics, procedures and prepared methodologies and business plans with PM tools like Microsoft Project, SharePoint and Visio.
• Designed Mockups for technical proposals in Photoshop and Illustrator.
• Assisted in various BI projects through SAP, Microsoft Office, Project, Keynote and Crystal Reports involving analytical process, data mining, business performance management, benchmarking, predictive analytics and prescriptive analytics throughout all phase of the project lifecycle.
• Analyzed and organized office operations and procedures such as preparation of payroll, information request, pipeline project plans update, filing systems, coordinating deliverables, and documenting hardware inventory.
• Coordinated and catalyzed activities of government agencies and private sector working related to Private Sector Development (PSD) related matters.
• Managed and created project Work Plans and Schedules in Microsoft Project including work breakdown structure, time schedules, budget reconciliation, forecasting and tracking.
• Responsible for coordination and communication with major donors and stakeholders including Confidential, DFID, Ministry of Agriculture & Forestry, Ministry of Education, Ministry of Health etc.
• Developed and compiled bid documents (EOI/Proposal) and also researched and analyzed critical data, statistics, procedures and prepared methodologies and business plans with PM tools like Microsoft Project, SharePoint and Visio.
• Developed presentations for client demos, RFPs and workshops.
• Planned resources for existing Team members allocating them on right tasks to manage matrix project environment.
• Developed financial and technical reports including inception report, quarterly reports, annual reports and other reports as and when needed.
• Prepared project monitoring and evaluation guidelines.
• Assisted in other project related activities and interventions as when advised by Country Manager and Regional Director.

Confidential

Visual Designer / Project Coordinator

Responsibilities:

• Developed and designed Work Plans, Project Data Sheet in Microsoft Project. Designed Mockups for technical proposals in Photoshop and Illustrator.
• Designed several master pages for generating PDF reports. Proofread and formatted materials in Microsoft Word, Excel, SharePoint and organize project active and archive files (electronic and paper files).
• Developed necessary support and maintained regular communication with the concerned officers at the different government and donor agencies for projects persuasion and necessary follow up.
• Proofread and formatted materials in Microsoft Word, Excel, SharePoint and organize project active and archive files (electronic and paper files).
• Performed requirement walkthroughs at Government policies and policy-making process to better in corporate consumer interest in the policies.
• Responsible for business development and awareness-building among stakeholders about consumer issues and cost of economic barriers to consumers.
• Coordinated project related meetings and prepare the meeting minutes.
• Provided the junior colleagues with the support, guidance and training required to make them cope with the challenges and to motivate them to maximize their deliverables.
• Actively participated in regular modification of the Work Plans, Project Data Sheet etc. in Microsoft Project.
• Reporting all business activities to the Managing Director or any other person authorized by the management from time to time.

Confidential

Project Coordinator/Business Analyst

Responsibilities:

• Responsible for preparing the theoretical framework for the various national and international proposals that the firm was submitting. This essentially entails preparing the general approach and work plan for the projects utilizing Microsoft Project, Visio, Excel and Crystal Reports.
• Served as a liaison between the business area and the technical team in order to provide system and process solutions to meet user needs.
• Developed presentations on Microsoft PowerPoint and assisted on developing Confidential keynote presentations to the business community for the acceptability of project activities and solutions.
• Developed diagrams and vector graphics with Illustrator and Microsoft Visio for ongoing Projects and for final report presentation.
• Designed Mockups for technical proposals in Photoshop and Illustrator.
• Developed system for information data backup (using package software: Robocopy TM).
• Responsible for proposal creation, SOWT preparation, estimation, prioritization, scoping of the project.
• Developed work flow analysis to assess difficulties in reaching goals and determining better strategies.
• Perused application of knowledge on emerging industry practices and international best practices in solving business problems.
• Managed project schedule and cost control systems, as well as overall monitoring of projects, project management systems (PMS) implementation, estimated project risks and project implementation plans.