EXPERIENCE

Sr. Software Analyst,Oct 04-Aug 12 Confidential Pittsburgh, PA

• Troubleshooting Multiple Web based Products: From navigational operating system issues to detailed code manipulation, find workarounds, create examples, define site restrictions and manipulate sites to fix corruption.
• Training: Provide training to internal and external client of new software
• Establish Websites: Create domains, brief training and Professional Services for template design and site builds
• QA Software: Test integration with third party software, test new site updates and releases, report defects and suggest UI friendly fixes
• Technical Documentation: Develop documentation for new software for internal and external clients.
• Marketing Demos: Research the client and develop a demo adaptable to their services to show how we can give them what they are looking for.
• Misc Duties: PDF diagnostics, investigate corrupted fonts, font conversions, database maintenance, resolve Network and server configuration issues.
• Management: Integrated Team Lead: Manage first and second tier support teams. Train. Provide and approve solutions and documentation for team members to assist with external customers. Have weekly UI discussions with Development team to reach customer expectations of our software and make sure priority one defects are reviewed. Develop steps and procedures that should be followed for escalation to improve customer response time.

• Website negotiation, research, development, maintenance, graphical design and implementation
• Graphical logo development and creation
• Research, scanning, imaging, layout and design
• Database creation, management and maintenance
• Hardware/Software installation, configuration, training and troubleshooting

• Litigation technology end user support (shadowing via Citrix ICA Client) and training
• Hardware/ Software installation, configuration, training and troubleshooting
• Case support on document search and retrieval, transcripts, pleadings, and imaging/coding
• Create trial presentation material and any other litigation technology need
• Database set-up, import/export, maintenance, manipulation, and repair of Kiosks
• Identify file types, applying viewers and repairing corrupted files
• Maintain a litigation knowledge base that provides descriptions of software, tutorials and manuals
• Research and recommend new software products to increase productivity and solve problems to fit the needs of the company and employees

• Provide technical litigation support internally and externally
• Website development, maintenance, research, graphical design and implementation
• Database creation, management and maintenance
• Hardware/Software installation, configuration, training and troubleshooting
• Desktop/Laptop imaging, troubleshooting, and maintenance
• Routing, Networking, LAN management and virus software installation and set up
• Create technical documentation for instructional and training purposes
• Testing new applications to contour company needs
• AP/AR Invoicing, reports and collections (Reporter Base) Cost Accounting Practices
• Responsible for all computer equipment, research and purchasing
• Liaison between companies computer operations and vendor

Project Management Consultant (Airbus)Sept. 97-Oct. 98 Confidential Pittsburgh, PA

• Provide technical support and education to multiple project managers
• Database creation, management and maintenance
• Support coordination of 20 sub-project schedules to devise a consolidated master plan
• Recap critical issues, regulate and distribute charts for Senior Executives
• Monitor schedule updates for accuracy and filter unnecessary actions
• MS Project Software installation, training, follow-up and troubleshooting
• Prepare weekly project management lessons for meeting minutes to promote teamwork

Previous job experiences
Buyer Assistant at St. George (MARC USA) Advertising Agency, Buyer Assistant at Kaufmann’s, Novelty Supervisor for ARA Services, Secretarial Real Estate firm

• Web Authoring Certification.
• CIT: User Support.
• ICDL Certification
• Business Administration.
• Obtained Real Estate Certification.
• ExecuTrain Certification in MS Project 4.1-2002
• Executing a Web-to-Print Strategy Certification

TECHNICAL SKILLS

• Operating Systems: Windows XP-Vista, Windows Server 2003+ and OS9+
• Hardware: Modems, Routers, and Printers
• Basic Software: Microsoft 97-2010 (Word, Outlook, Access, Excel, PowerPoint, Project), MSDOS, Cheetah-TurboCat, Lotus Notes, Veritas, Worldox, Deltaview, and Anti-virus
• Litigation Software: E-Transcript, Vismax, Summation iBlaze, Livenote, RealTime, dtSearch, Sanction II, TrailMax, TimeMap, NoteMap and CaseMap
• Remote Access Software: PC Anywhere, Citrix ICA Client, VNC, FTP and VPN
• Development Software: HTML, DHTML, XML, CSS, ASP, Java/JavaScript, FrontPage, Netscape Composer, Edit Plus, Dreamweaver, and Web-based applications
• Accounting/CRM Software: Adman, Reporter Base, Siebel and Salesforce
• Database: SQL Server Management Studio Express, run back-up, queries and scripts
• Graphic Software: Adobe (All versions -Illustrator, InDesign, Photoshop, and Distiller), Quark XPress, Corel Draw, Image Editors
• Typography: Fontographer, fontForge, TransType, and more.
• Variable Data applications: XMPie and Fusion Pro
• Browser compatibility: IE, Firefox, Safari, and Google Chrome