Web Developer Resume Profile

Summary

SENIOR PROGRAM/PROJECT MANAGER

Accomplished project leader offering comprehensive experience in delivering medium-to-large programs/ projects that improve processes, increase productivity and drive transformation in the Financial Banking/ Brokerage/Trading , Insurance and Information Services industries. Adept in all phases of the software development life cycle and in producing quality deliverables from analysis and definition to implementation. Enthusiastic problem-solver who enjoys working with clients, technical/development teams and vendors to resolve issues ensures expectations are met and communicates clearly on program/project health. Exceptionally organized recognized for superb follow-through capabilities and above-average client care. Exhibits professional demeanor with excellent verbal/written communications and warm interpersonal skills.

Areas of expertise include:

Application/Web Development
Software Development Life Cycle
Business Process Improvement
Change Management

Project Planning Governance
Business Analysis/Case/Proposal
Requirements Gathering
Testing/QA/Rollout/Support

Project Management Office PMO
Client Relationship Management
Executive Reports/Presentations
Training, Development Mentoring

Technology Skills

Applications:	Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, Visio Project SharePoint 2007
Databases:	Microsoft Access 2010 SQL Query Oracle various PC-based applications
Methodologies:	PMBOK, SDLC, JAD, PDCA, RUP, WBS, Waterfall, Cost Breakdown

EXPERIENCE

Confidential

Consulting concurrent with managing financial/estate matters while caring for relative 2009-2013 .
Project Manager/Web Design 1/2010-Present : Planned, developed, and maintain professional website designed/wrote case studies and media kit produced project portfolio samples, site content and graphics.
IT Support 1/2010-Present : Proffer PC/MS-Office and web design support, and develop Access databases with Switchboard menu and reports/SQL queries for professional and personal network.
Senior Project Manager, THE MATLEN SILVER GROUP, INC., NJ 12/2009 : Co-developed sales strategy, action plan and client proposal/presentation successfully won bank transformation contract.

Confidential

Organized Enterprise PMO with project standards/policies/procedures mentored project teams.
Established processes for project reviews and governance, and adherence to audit requirements.
Streamlined reporting by re-designing/producing monthly and quarterly status and board reports.
Revamped/developed project templates established PMO library of templates and procedures.
Initiated re-design of project SharePoint sites for improved communication and archival purposes.

Confidential

Led Request-for-Proposal RFP process to evaluate systems for online banking platform orchestrated vendor events and bidder's conference delivered vendor proposal analysis.
Implemented PMO processes produced governance deliverables and templates, e.g., project communication, change management and test plans created project dashboards/meeting minutes.
Provided PMO oversight/guidance/reporting for development of 1 Online banking modules for Client Login, Portfolio Accounts, and User Preferences and 2 Web Bill Pay application revision.
Produced Web Bill Pay business/testing requirements for electronic billing vendor and stakeholders managed and processed vendor statement of work SOW .

Confidential

Saved Thomson nearly 3M by initiating, designing and automating a product change tracking process.
Organized PMO with repeatable project standards/best practices across client initiatives.
Produced recommendations for development of consulting practice services/standards/policies.

Confidential

Created change management process to track change requests and new development on Thomson ONE platform significantly reduced risk of unauthorized or problematic changes.
Transformed product time-to-market by improving Thomson/client coordination and establishing requirement definition standards and Product/Development checks.
Orchestrated JAD sessions, wireframe reviews/prototype demos wrote requirements/test plans.

Confidential

Insurance: Conducted worksite marketing venture analysis and created report templates/project plan.
Financial Services: Developed proposal and process strategy for customer call center reformation.

Confidential

Reduced benefits enrollment processing from weeks to days for 1,300 customers 3.5M users .
Reduced call volume to Human Resources by approximately 10-25 depending on product line.
New system saved Metropolitan Life 16.00 per web transaction versus call center or paper channel.

Confidential

Led process analysis, design/development and training of Global Equity Research publishing system.
Established global firm's Y2K Center transitioning 8,000 employees into Year 2000 as Y2K-compliant.
Organized/managed SIA Year 2000 Industry-wide Call Center for coaching Wall Street firms in testing.
Oversaw Request for Proposal RFP development, solicitation and analysis for respective initiatives.
Developed PMO governance standards and project documentation for various engagements.
Produced business analysis/requirements for numerous Finance and Insurance applications.

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