| Senior IT professional with over 1 0 years experience, including 6 years in Software Development, seeks a challenging position in your organization. Strong Analytical, Technical, Managerial and Leadership s killscoupled with st rong communication and creative problem solving skills enable me to contribute effectively to the Business Development process in your organization. Manager and Technical Lead formultiple teams and projects Web Based, Data Migration, Data Integration and Implementation and have trained team members during the complete software development life cycle. Seeking an IT related positionin your organization as it will enable me to utilize my strong business knowledge telecom and HRindustries , manag ement skills and effective communication skills coupled with extensive IT experience to add value to your organization . Technical: - Operating Systems: Windows 98, XP, Me, NT, 2000, 2000 Server, 2003 Server, 2008 Server, Vista, Embedded, and 7 Debian Fedora Core 5 and 6 Red Hat 8 and 9 Centos 4-6 Ubuntu and Apple System 6, Leopard, and Snow Leopard
- Databases: ORACLE 9i, 10g, and 11g QL Server 2000, 2005, MSDE, andExpress and MySQL
- Web/App Server: IIS, Apache,JBOSS and IBM Websphere
- Ticketing: BMC Remedy, BMC Service Desk Express, TeamTrack, Mantis, and HEAT
- Remote Access: Adobe Connect,Webex, GoToMeeting, Citrix, Windows Remote Desktop, VNC, and Cisco VPN
- Network Monitoring: eMetrx, BMC, Nagios, Sitescope , and automated scripting
- Virtual: VMWare and Microsoft Virtual PC
- Enterprise Backup: Norton Ghost, IBM Tivoli, Acronis TrueImage, and Oracle DataGuard
- Languages: Ruby, ANT, XML,Shell, SQL, JavaScript, ASP , VBscript,Java, VB.NET , and Batch
- Frameworks: .NET, J2EE
- Methodology: CMMI, Agile,Waterfall, Prototyping, Spiral, Incremental
- Life Cycle Expertise: Requirements Gathering, Requirements Anal ysis, Logical System and Software Design, Risk Assessment, Test Plans and Testing unit, regression,benchmark, stress, system, and integration Software Build Management , Deployment Ac tivities and Production Support
ETL: SQL Loader Soft Skills: - Strong verbal/written communication, effective presentation
- Strong Team Player and TeamBuilding Skills
- Creative Problem Solver
| SKILLS | | Management: - Managed teams in the complete software development life cycles for data migration, integration projects, web based applications, and Data Warehouseprojects.
- Liaison with the Project Management and other business units to create Project Plans and execute them
- Simultaneously managed multiple projects to completion.
- Assisted upper management in business case development, strategy management, change management,Request for Proposals, Request for Comments, Technical Bulletins, andknowledge management
- Mentored junior team members.
- Vendor Management and Vendor Selection . Managed multiple vendors and helped them integrate their applications with each other and with the Enterprise Applications .
- Created Project plans and provided timely updates to upper management
- Created Presentations to upper management, vendors, and other stakeholders
- Liaison with various business units and multiple levels of management
- Implemented several projects within the organization s IT compliance
- Strong Leadership skills that helped plan , drive, and create a strategy for key IT initiatives
- Lead the continuous improvement program for Web Applications
- Created a Knowledgebase thatdocumented all application and business processes
- Created a Lessons Learned program that significantly reduced issue recurrences during deployments
- Created a Strategy for improving and streamlining existing business processes
- Spearheaded cross-organizational knowled ge sharing
| WORK HISTORY Confidential Systems Engineer - Transformed NiOS deployments by drastically reducing duration and introducing instant rollbacks
- Re-engineered internal deployment processes to scale with the growing client list for NiOS:
- Cut Build times by 80
- Automated 90 of manual actions
- Established a Configuration M anagement system that tracks milestones, audits actions, and provides insight into client and local environments that enable smarter decision making.
- Established a Lessons Learned system that has effectively reduced issue recurrences, preserved wisdom, spe e d up training, and shortened troubleshooting time.
- Strengthened relationships between clients and the company by providingconsistently superior customer service.
- Designed, built, tested, and implemented automated shell scripts that monitor and report on key metrics of critical servers
- Telecom Billing: FTS2001 WITS Verizon and GSA Networx Qwest, ATT, Verizon and Wireless Verizon, ATT, Sprint, Tmobile , USA Mobility, ST Messaging, Cell Hire.
Confidential - Designed, built, tested, and implemented an automated password reset utility that manages multiple web servers and Oracle databases in use by the eOPF web-application
- Designed, developed, tested, and implemented several customized utilities that provided a mechanism for 3rd party applications to interface with the eOPF web-application
- Managed the deployment and upgrades of the eOPF web-application across multiple Federal agencies under aggressive timelines.
- Managed UAT and Performance testing
- Lead many collaborative troubleshooting sessions across multiple teams Data center groups such as: Windows, UNIX, Database, Network, and Helpdesk vendors such as: Northrop Grumman, Lockheed Martin, and Sterling Commerce and technical and non-technical representatives of Federal agencies
- Developed, tested, and implemented automated scripts used to monitor data feedsthat i mproved the quality of data stor ed in the eOPF web-application
- Actively participated in the continuous improvement program for the eOPF web-application and supporting processes.
- Actively developed proactive strategies for key aspects of eOPF
Confidential - Designed, tested, and implemented a HIPAA compliant computer network consisting of multiple offsite and onsite workstations that ensured the company met stringent insurance requirements
- Provided secure remote access through a commercial grade firewall system that enabled the company to establish off-sit e kiosks that increased revenue and visbility.
- Designed, built, and implemented centralized faxing, printing, and scanning that increased productivity and lowered costs within the company
Confidential - Designed, tested, and implemented a migration plan for a critical multi-million dollar Verizon production s ystem that ensured multiple Point of Present Servers strategically placed across the US continue to provide accurate monitoring of connection quality within Verizon s Internet Business.
- Adapted WebSolve s eMetrx application to meet the US Dept. of Educations requirements resulting in a major contract win for the Company
- Created customized upgrade, deployment, and troubleshooting journals for production systems utilized by numerous clients Astra Zeneca UK and US, Belk , CrBard, Credomatic, PotLatch, Sybase , US Dept. of Education, Verizon that ensured Websolve products operated at peak efficiency
- Designed, implemented, and maintained Websolve s Network, Development Environment, and QA Environment in Rockville Maryland consisting of multiple Windows and Linux systems.
- Subject Matter Expert for eMetrx eMetrx Manager Created Official User Guide
Confidential - Created long term strategic plan for IT growth paced with business growth
- Expanded network infrastructure resulting in a 425 increase in customer processing capacity
- Merged and consolidated all Tax databases into a c entralized Microsoft SQL Server database resulting in immediate cost savings and increased company efficiency
- Created and implemented VPN connectivity to allow for secure international business processing
- Implemented a wirele ss printing system that added redundancy and flexibility for employees and clients
- Developed and launched a software training program targeting new hires reducing productivity cool down from 3 weeks to 1 week.
Confidential - Design, tested, and implemented a Local Area Network reducing customer order processing time from 1 month to 1 week
- Consolidated all electronic records into a centralized access database resulting in a drastic improvement in customer service levels
- Implemented an Access database application for all business transactions resulting in improved shipment tracking, lead generation, and issue resolution.
- Increased company sales 19 by expanding to new markets
- Promoted from Branch Manager to Regional Manager on June 2005
Confidential - Maintained and troubleshoot Windows XP, Windows 2000, Windows NT, and Windows 98 computer systems
- Designed, tested, and implemented Cat 5 and 5e wired networks
- Designed, build, and deliver custom workstations based on client requirements
- Implemented Wired and Wireless networks
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