Experience Summary

I am in Enterprise Solutions Group Siebel Center of Excellence with Tata Consultancy Services for the last 7.4 years with a total of 9.0 years of work experience. My main area of experience has been Siebel Web Services, Siebel UCM, Siebel EAI, Siebel Configuration, Siebel Workflow and Siebel EIM. My technological forte is Siebel Web Services, Siebel EIM, Siebel EAI and Siebel Workflow. My current role is Siebel Technical Lead at The Home Depot project.

Areas/Applications

• Siebel Open UI
• Siebel UCM
• Siebel Call Center
• Siebel Partner Portal
• Siebel e-Automotive

Confidential

Position Siebel Tech Lead

Responsibility

• Configuring Siebel Open UI based on web methodologies standard like jQuery, JavaScript, HTML5, CSS3. Integration with rest full web services or SOAP web services by using Ajax in Siebel Open UI.
• Extending applet control method in PM and customizing applet UI by using PR js file.
• Worked on Manifest Administration in 8.1.1.11 for Siebel Open UI.
• Migrate the PM/PR js files from .10 to .11 with manifest file configuration migration.
• Creating BIP reports integration through web service for export and print requirement in Siebel Open UI application.
• Developing Applet, BO, BC, BS, IO, IC, EBC, VBC, Workflow, Policy, BIP report, custom web templates for Siebel Open UI project.
• Extending preload and postload js files to achieve different business requirements.
• Creating custom CSS files specific to applets and extending vanilla theme-base CSS files to fulfil UI look and feel requirement.
• Developed Siebel business services to call from PR file by using the ajax call.
• Integration with restful web services with Siebel from PR js file by using vanilla ajax jQuery plug in.
• Modifying Siebel applet and look like jqGrid with all the jqGrid vanilla functionalities sub grid, accordion, multi select etc.
• Used different jQuery plug in texttext, blockUI, formvalidator to achieve business requirement of application UI behaviour.
• Performance tuning for the Siebel Open UI application.

Languages jQuery, HTML5, CSS3, Siebel Workflow, Siebel configuration, Siebel EAI and Siebel web services.

Confidential

Position Siebel Tech Lead

Responsibility

• Designing and developing Siebel Web Services for iOS and Android app integration for Home depot order payment processing app
• Developing sync web services inbound to process the payment entered in mobile app to the home depot store systems with ROAM payment gateway integration.
• Design and developed different Siebel web services to implement mobile app order life cycle workflow as exists in Home depot order processing Siebel application.
• Creating thin objects in Siebel to achieve the performance requirement for the mobile app. Performance improvement for the integration points from Siebel to store order and payment system to meet the app workflow requirement.
• Deployed business service and workflow as inbound web services for mobility app integration with Home Depot lead management system..
• Troubleshooting the Siebel code related issues and release it in upgrade environment as part of hotfix item.
• Created ASI web services for business specific requirements.
• Worked on SOAP UI, loadUI for testing different inbound web services. Worked on data maps, EAI Administration, Workflows, EAI Value maps etc.
• Siebel performance tuning for Siebel lead management systems by analysing query and configurations.
• Troubleshooting the Siebel code related issues and release it in production as part of hotfix items.
• Leading the development team for preparing design and solution document.
• Developing Siebel web services for payment processing in Siebel through the mobile device.
• Test case review with QA for different release items and mobility project.

Languages Siebel web services, Siebel e-Scripts, Siebel Workflow, Siebel configuration, Siebel EIM, Siebel EAI.

Confidential

Position Siebel Tech Lead

Responsibility

• Developed Screen, View, BO, BC, Applet, EBC, VBC, Data map, Workflow, Policy, Inbound web service, EAI Administration, communication profile.
• Worked on e-Script, browser script, applet script, BC script, Application script, custom web template.
• Worked on Home depot order system integration with Siebel based on soap web service.
• Developed different business process validation logic by using configuration, scripting for Home Depot lead management system.
• Worked on Credit card data encryption by generating XREF for the Home depot lead management system payment processing requirement.
• Worked on check payment integration with first data and bank of America.
• Worked on Home Depot Gift Card payment taking requirement for Home Depot order management system.
• Worked on Home depot store integration with Siebel order management system.
• Worked on Alert and Activity creation with user defined SLA for different business requirement.
• Developed workflow to convert binary data to PDF file conversion for Home Depot receipt generation project.

Languages Siebel e-Scripts, Siebel Workflow, Siebel EAI, Siebel Configuration.

Confidential

Position Siebel Tech Lead

Responsibility

• Installation of Web Server, Gateway Server, Enterprise Server, Siebel Server, SWSE in Dev, Test, Training and Production environment.
• Configuring component group, component and job template.
• Local DB extract for the developers and configuring Siebel Tools.
• Siebel component configuration and user management.
• Troubleshooting the Application and database related issues
• Repository migration from Dev Test Stage Prod.
• Srf release in production and application validation after the migration.
• EIM job migration from Siebel 6.
• EIM job template creation and scheduling the job.

Languages Siebel e-Scripts, Siebel Workflow, Siebel EIM, Siebel EAI, Siebel Administration

Confidential

Position Siebel Tech Lead

Responsibility

• Translated business requirements into functional requirements for logical and detailed design documents, Siebel configuration changes and UI enhancements
• Full portfolio cleansing and matching execution in Siebel through Trillium. Siebel EIM execution, Informatica mapping development, ora excel data load and Siebel macro for data correction. Extract the data for testing purpose using SDEIT
• Developed Siebel objects and writing eScript in the Applet, Business Component and Business Service level using Siebel Tools Created and deployed new Siebel workflows to facilitate user requirements. Added new Workflow Policy Column, Policies and Action to meet user requirements
• Incident handing related to Siebel Server component using Siebel SAM. Designed the Technical Design Document for Siebel objects and writing Siebel eScript and VBScript in the Applet, Application, Business Component and Business Service level
• Designed the Technical Document for the business process logic and rules via Workflow and Business Services e-Script
• Developing Siebel Workflow and Siebel Integration Objects.
• Analysis of the UCM and Trillium related issues and present the analysis to DS. Execute the prospect purge process in UCM. Full portfolio cleansing and matching execution in UCM through Trillium. UCM SPP and BDM batch support.
• FDNC and SDNC privacy management in UCM on monthly basis. Address validation through the NCOA process. Process the experian provided data for address and SSN correction in UCM. Incident handing for the failed transaction in SPP or BDM.
• Automation of monitoring of data flow from mainframe system to UCM through Autosys.
• Worked on process settings for Input transformer, global data router, customer parser, postal matcher. Matching process script development in Trillium and execute for UCM data matching process. Compiling the rules in UNIX for US and CA and deploy the same in dev, test, stage and production. Director parser log analysis for data attribute and developing rules for mitigation of the data cleanse related problems.
• Settings files modification for scan filed and scans value and provides solutions for data correction. Migration of settings and rule files from local project to director to batch project in UNIX.
• Window key generation for the records which does not have the window key and updating the database.
• Compilation of parser rules and analysis for the warnings generated for conflict. Worked on system enhancement request for Trillium.
• Postal table update on monthly basis and sync Prod with Stage, Test and Development. Validation of the postal table deployment.
• Deploy Privacy rule changes in Haley and update the Knowledge repository. Migrate the rule repository from Dev test Stage Production and validate the same from function and technical point. Handling Haley related SR in UCM and work on them on daily basis. Analyze the CSF error related to Haley
• Administration of Siebel servers, Log analysis.
• Involved in Haley related privacy issues and new rule deployment as per the requirement in Siebel. Data steward incident resolution and attending tickets in HPSM.
• Validating the newly deployed business rules using Revine.
• Communicating to the Business about any change, outages, notifications etc. Coordinating with Application and Functional Teams for early and effective resolution to incidents
• Configure Integration Object, Web Services for external application to pull information from CRM
• Provided support during User Acceptance Test UAT .

Languages Siebel e-Scripts, Siebel Workflow, Siebel EIM, Siebel EAI, Siebel Administration, Siebel UCM, Trillium

Confidential

Position Siebel Developer

Responsibility

• Configuring Tibco queues with the Siebel receivers, changing receiver configuration, jndi and analysis for any consumption problem.
• Designed the Technical Document for Extract, Transform, and Load ETL processes and Siebel EIM
• Data mapping for populating Siebel EIM tables. Configured IFB files for Siebel EIM processes by considering performance issues. Working experience in data migration using Siebel EIM.
• Siebel data correction through excel macro.
• Creating RCR jobs for batch process and job template. Maintain the financial data load in Siebel and validation for daily batch.
• Siebel Workflow deployment and configuring Siebel Integration objects
• Design of integration systems interfacing Siebel with external systems using EIM. Develop Informatica mapping for data correction in Stars.

Languages Siebel e-Scripts, Siebel Workflow, Siebel EIM, Siebel EAI, Siebel Administration

Confidential

Position Siebel Developer

Responsibility

• Configuring Siebel objects Applet, View, Screen, BO, BC, BS, IO, IC, EBC, VBC, Workflow, Policy for different business requirement.
• Creating RCR jobs for batch process and job template. Maintain the financial data load in Siebel and validation for daily batch.

Languages Siebel e-Scripts, Siebel Workflow, Siebel EIM, Siebel EAI, Siebel Administration

Confidential

Position Programmer

Responsibility

• Grid server control for the trade data load. Task management for the Grid server for the data loading in nightly batch. Autosys administration and support for batch processing.
• Implementing shell scripts for data load in Sybase data base. Modifying the Database table's data in the production environment. Data Services for the Sybase Database. Updating, deleting tables in the Sybase Database as per the client requirement.
• Understanding the business rules for the Trade flow and testing in the Calypso GUI. Monitoring the exception for the batch run and rerun the scripts manually. Verifying and process improvement for the Trade workflow in the post trading side in Calypso.

Special Software Autosys, UNIX shell scripting,