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Web Design Team Lead Resume Profile

Des Moines, IowA

A summary of my experience and skills are:

  • Fourteen years of experience in all phases of website and application design, content architecture, writing for the Web, usability and user experience testing and analysis, ADA accessibility emphasis on Section 508 compliance, social media management and implementation, search engine optimization, and project management.
  • Eighteen years experience and knowledge of the following project functions: project planning and management, business requirement gathering and analysis, design of visual interfaces, status reporting, technical writing, cost management, coordination of production and communications, and assessment of customer satisfaction.
  • Proven ability to work independently and collaboratively with diverse stakeholders, management, and cross-functional teams in the design and development of online solutions and product development, with results driven outcomes.
  • Solid experience planning and facilitating a variety of user research techniques in regards to various and diverse online projects.
  • Skilled in collecting, analyzing and interpreting quantitative and qualitative data information architecture design wireframing prototyping optimizing sites and.
  • Firm industry knowledge in health care and insurance, financial services and banking.

As a usability and accessibility analyst, I provide:

  • Key contributions to the creation of a positive online experience for diverse clients, customers, prospects, and employees through intuitive and efficient websites and applications.
  • Leadership of the usability solutions developed, this includes determining the information architecture, page layout, and navigation as well as integrating efforts with other groups to create a cohesive usable whole.

Objective

Web Designer / Usability Analyst / User Experience Analyst

Work Experience

Web Design Team Lead

Confidnetial

  • Promote and provide leadership on the methods and benefits of user experience design to diverse clients, stakeholders, and management.
  • Apply user experience and usability standards, W3C accessibility guidelines, and interactive design principles across all websites and applications to ensure an efficient, effective, and consistent user experience.
  • Utilize a variety of user-experience research methods to generate online products compatible with user needs and expectations. Methods applied: usability tests, interviews, surveys, focus groups, card sort analysis, simulations, and competitive analysis.
  • Create navigational maps, information architecture, and user workflows to design and document site structure and screen-to-screen navigation.
  • Create mockups and wireframes to illustrate page-level layouts of website design as part of an interactive and iterative development process.
  • Collaborate with the business and information technology to expand and integrate the use of online communications, websites, Web applications, and social media. Lead project teams in the formation of the project's goals, scope, technical requirements, and flow.
  • Oversee and edit online content to assure adherence to corporate brand standards and usability best practices.
  • Implement, monitor, and analyze search engine optimization SEO best practices and apply to all corporate-wide Web efforts.
  • Generate user interface specifications and guidelines for website development in collaboration with cross-functional teams.
  • Supervise and train team members and evaluate projects for quality and accuracy.

Web Consultant Lead / Usability Analyst Life Health Business Unit

Confidnetial

  • Provide user experience expertise with the online channel across multiple ongoing projects and responsibilities.
  • Monitor, analyze, and report online technology trends in the industry and initiate solutions.
  • Plan and execute usability testing, analyze testing sessions, and write usability reports.
  • Draw upon user-centered analysis and information architecture to create a process flow, design, and architecture.
  • Monitor, review, and test applications and websites to verify the project meets specifications.
  • Oversee and edit online content to assure adherence to corporate brand standards and usability best practices.

Web Coordinator / Usability Analyst

Confidnetial

  • Plan and facilitate a variety of user research techniques collecting, analyzing, and interpreting quantitative and qualitative data, wireframing, and prototyping.
  • Present ideas, UI/UX designs, and requirements to diverse internal and external stakeholders.
  • Consult and collaborate with system analysts in developing external and internal designs, and help systems for new applications applying customer-centered design principles and methodologies to simplify complex information and functional processes into intuitive user interfaces.
  • Implement, monitor, and analyze search engine optimization SEO best practices.
  • Perform evaluations of Web applications, websites, online marketing, and help systems. Consult and collaborate with internal business partners, product developers, and external providers in identifying needs and recommending solutions. Participate in the formation of the project's goals, scope, technical requirements, and flow.
  • Mentor and train team members and evaluate projects for quality and accuracy.

Web Consultant / Senior Technical Writer Corporatewide

Confidnetial

  • Assist with design, production, and maintenance of all internal and external websites, help-based systems, and technical publications.
  • Troubleshoot system-related problems. Interact with internal clients, business units, and technology personnel to define and document bugs and minor enhancements. Track issues to resolution.
  • Write and edit technical manuals and online content to assure adherence to corporate brand standards and usability guidelines.
  • Create a corporate online publication standards style guide.
  • Oversee the writing of team member projects to ensure proper voice, audience, grammar, and style rules are incorporated.

Financial Institution Project Coordinator

Confidnetial

  • Responsible for all aspects in the conversion or implementation of bankcard programs and ATM systems to the SHAZAM network.
  • Responsible for the mapping of data, verification, creation of workflows, procedures, and processes.
  • Work with back office functions, and general community bank operations and workflow.
  • Document project issues and work with development/support on resolution.
  • Assist clients with training, entry of system parameters and development of any new departmental procedures.
  • Manage multiple projects and deadlines.

Administrative Services Representative

Confidnetial

  • Assist and perform multiple administrative tasks under the direction of senior management.

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