SUMMARY

• 8+ years’ experience in software design, developing Web based applications, Windows based applications and Client/Server applications using different .Net Technologies like C#.NET, ASP.NET, ADO.NET, HTML, Java Script, XML Web Services, SVN, and Team Foundation Server (TFS).
• Experience in evaluating and intending business and technology solutions, Life cycle development.
• Experience with Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and experience on cloud version D365.
• Technical/Functional expertise in consulting services to clients, managing customizations, integration of CRM applications.
• Developing, Debugging, JavaScript extensions for CRM.
• Experienced in Azure.
• Developed close to 40+ Plugins in MSCRM 2016, 2015, 2013, 2011.
• Experience in deploying Plug - ins, CF, CRM SDK, Developer Plug-in and custom workflow, .NET Framework and Window Forms using ASP.NET, ADO.NET, VB.NET, C#, Web Services.
• Experience in Dynamics CRM Customization using Java Script, and experience in configuring MS Dynamics CRM with MS outlook and SharePoint Integration.
• Experience in Analyzing Business (Business Analysis) Project Management Methodologies, Data Molding, and Business Process Modeling.
• Extensive experience in developing Custom SSRS reports using Report Builder and BIDS.
• Developed several web pages using HTML, JavaScript and used them as I Frame’s in CRM.
• Migrated Lotus Notes to MSCRM System for entities like Emails, Appointments, Customers, Contacts, Products, Sales Orders, and Invoices using third party software like Kingsway Soft.
• Working with all aspects of computer technology, ranging from AWS (EC2) configuration to Programming.
• Developed at least 30+ Workflows using the Out-of-box Workflows builder\editor.
• Developed multiple Custom Plugins\Workflow Activities to perform CRUD operations in both Synchronous and Asynchronous ways and registered steps using Plugin Registration tool.
• Experience in SQL Server 2000/2005/2008/2012 , Java Script, and jQuery.
• Experience in ASP.Net, ADO.NET, Web Services, Visual Studio, SQL Server.
• Experience in working with Creating Custom Plugins, Custom Forms and Integrated with CRM.
• Experience in building rich web experiences using JavaScript and Silver light.
• Strong understanding of the software development lifecycle (SDLC) and of Quality Assurance techniques using source code control repositories, debugging and testing experience.
• Experience in working with Creating Plugins and Custom Workflow.
• Extensive experience in ASP.Net, C#, VB.Net, ADO.Net, Web Services, NHibernate, LINQ, AJAX, Windows Services, WCF Services, OOPS, Classic ASP, XML, XSLT, HTML, Text Editor, MS IIS 5.0/6.0/7.0, DHTML, VBScript, VSS, JavaScript, Angular JS, SQL Server 2000/2005/2008/2012 , Visual Studio 2003/2005/2008/2010/2012.
• Experience in Data modeling, Data Design, Normalization, Data migration projects involving SQL Server.
• Expertise in implementing Object Oriented Programming (OOP) Concepts including Inheritance, Abstraction and Polymorphism.
• Experience in database tuning using SQL Server Profiler and SQL Server Tuning Advisor.
• Excellent experience in Data analysis using SQL Server and MS access DB.
• Proficient in using Microsoft CRM Dynamics development tools.
• Develop Office 365 applications and solutions (Power Automate Flow, Power Apps, and Power BI).
• Excellent Communication Skills, ability to handle a team.
• Experience in handling multiple tasks and solving complex issues before the deadline.

TECHNICAL SKILLS

CRM Technologies: Microsoft Dynamic CRM 365, 2016, 2015, 2013 & 2011, Power Apps

.Net Technologies: ADO.Net, C# .Net.Net framework 4.6/4.5/4.0/3.5 , LINQ

Web-technologies: ASP.Net, HTML, JavaScript, jQuery, VB Script, CSS, XML, SOAP Web Services, AJAX, Angular JS, Bootstrap

Tools: and Utilities: Visual Studio 2008/2010/2012/13/15 , SVN, GIT, TFS

Databases & Tools: SQL Server 2008/2012/2014 , T-SQL, PL/SQL

Cloud Platform: Azure and AWS.

Operating Systems: Windows XP/Windows Server 2003/2008, Linux, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Auburn Hills, MI

Sr. CRM Consultant

Responsibilities:

• Responsible for gathering the new Business Requirements, change requests and analyzes the requirements given by the client.
• Reviewed design documents detailing behaviors and requirements.
• Upgrading the plug-in and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Worked on CRM Plug-in, Custom Workflow activities development.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM365 as per the Business Process.
• Handled Plug-in, Parallel Workflows, Business rules and Business Process flows to automate the business processes.
• Developed jQuery, JavaScript for client-side validations and access data within the HTML controls.
• Worked on Web API’s and editable Grids using MS Dynamics CRM 365 online.
• Have built organizations, business units, groups and their relationships.
• Involved in Development, Testing and Deployment Planning meetings.
• Customized Service module and contract templates, entitlement templates, Service Level Agreements and product catalogue according to the business process.
• Utilized CRM webservice and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• To provide support for CRM application.
• To participate in incident resolution discussions with customer.
• To understand application modules and provide suggestion to fix bug fixes and develop enhancements.
• To participate in feature enhancement discussion with the customer.
• To Manage and progress client support emails and calls.
• Document problems and activity and solution for each case.
• Communicate the status of issues to clients and to the CRM team.
• Knowledge in Logic Apps, Azure Service Bus, Azure Function for CRM and third party application integrations.
• Created and consumed Web Services using Visual C#, ASP.NET.
• Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module.
• Worked on Selection rules to group the people with similar skills into resource groups using a service scheduler.
• Configured and administered user accounts, profiles, roles and security, MS Excel for Data Mapping and Migration.
• Designed and developed utilities in Windows Azure Service Bus for exchanging messages/information between windows and legacy mainframe applications.
• Designed and developed website using ASP.NET MVC, C#.NET, HTML 5, CSS 3, Bootstrap, JavaScript, jQuery, KnockoutJS, Web API.
• Subscribe SQL Server Azure Cloud Services. Create Database(s) on SQL AZURE and Setting up SQL Azure Firewall.
• Used code first approach and Entity Framework 4.1 for Data Access Layer (DAL).
• Used jQuery, AngularJS libraries as a part of client-side development.
• Migration of data from Excel source to CRM using SSIS.
• Developed SSRS reports for service module and financial data using joins and pivot tables.
• Involved in writing Stored Procedures and Triggers.
• Worked on Site Map editing and Ribbon customizations and Solutions.
• Implemented Grid Views, Repeaters to populate show data.

Environment: MSCRM 365/2016, On-Premises/Online Deployment, C#, Plugin Registrations Tools, XRM Toolkit, Visual Studio .NET 2015, SSIS ETL Tools, ADO.NET, ASP.NET 4.0, Master Pages, SSRS Reports, HTML, JavaScript, SQL Server 2012 and Transact-SQL, Web Services.

Confidential, NC

Sr. Dynamics CRM Consultant

Responsibilities:

• Involved in project from requirement gathering level. Design functional level documents and part of project design team to design architecture of project.
• Involved in requirements gathering, analysis, project planning and resolving.
• Customized MS Dynamics CRM 2016, 365 online application based on the business requirement.
• Created Organizations, Business units, Teams and their relationships.
• Created Custom Entities, Custom attributes for individual business units, in MS Dynamics CRM 365, per their business process.
• Migrated & Integrated Microsoft Dynamics AX w\MSCRM System for entities like Products, Customers, Contacts, Sales Orders, Invoices using third party software(s) like Kingsway Soft.
• Configured and customized CRM using web-based administration tools (form layout, workflow design, Web Resource, frame and view creation, etc.
• Utilized Pre and Post Images during Plug-in Execution Phases for various complex Plugins.
• Used Plugin to throw custom Business Process Flows errors to cancel user transaction.
• Extensive experience in developing Custom Plugins using Plugin Context, Organization Context, Retrieve Multiple, Retrieve, Associate, Disassociate.
• Created relational data modeling, data warehouse (DW) modeling loading (ETL) for very large data bases. Applied DW/BI concepts to manage and monitor accounts and resources in Microsoft Azure cloud.
• Developed Fetch XML based custom reports for CRM users.
• Created custom workflows to calculate Probability weighted revenue.
• Relocation of data from Excel source to CRM using SSIS component of Kingsway Soft.
• Upgraded Dynamic CRM from 2016 to Dynamic365.
• Used CRMSDK to perform operations on CRM Entities.
• Used SOAPUI to test the REST Web service call.
• Working with API in .Net Framework.
• Implemented virtual cloud infrastructure leveraging latest features of Azure portfolio, Microsoft Office 365, Azure Active Directory.
• Developed plug-ins for Dynamics CRM applications.
• Experience with technical and functional requirements.
• Working knowledge of XML, SQL, SSRS and SQL Server.
• Used Entity Framework for database operations.
• Provided support for CRM application.
• To participate in incident resolution discussions with customer.
• To understand application modules and provide suggestion to fix bug fixes and develop enhancements.
• To participate in feature enhancement discussion with the customer.
• To Manage and progress client support emails and calls.
• Document problems and activity and solution for each case.
• Communicate the status of issues to clients and to the CRM team.
• Developed 20+ plugins and 10+ custom workflow activities.
• Implemented Caching, Session State, and Cookie Management, view state, POST and GET techniques.
• Work on improving and customizing the current CRM instance by use of custom plug-ins, web services, and web forms.
• Help to in corporate existing legacy applications into a central Microsoft Dynamics CRM system
• Used Test Driven Development (TDD).
• Using Azure Logic Apps created workflows in CRM and managed to get the alerts when the workflows failed.
• Experienced in Analysis of Burn down charts and Key Agile tracking's & measurement aspects like Story.
• Point Estimation, Planning poker, Velocity trend and other critical KPIs.
• Guiding stakeholders on Agile, Scrum and Scaled agile principles to become self-organized and achieve higher agility.
• Used Advanced Find feature of MS Dynamics CRM 2016 and created multiple views of System entities.
• Relocation of data from Excel source to CRM using SSIS component of KingswaySoft.
• Involved in Code reviews. Peer Reviews for developing quality code.
• Given support and also involved in maintenance process.
• Customized Dashboards based on the custom reports and charts (requirements) created Used Visual studio test project and accomplished unit testing including both automated and manual testing.
• Document management with SharePoint integration.

Environment: MSCRM 2016/15, On-Premises Deployment, C#, Plugin Registrations Tools, XRM Toolkit, Visual Studio .NET 2013, Dynamics AX, SCRIBE, SSIS ETL Tools, ADO.NET, ASP.NET 4.0, Master Pages, SSRS Reports, HTML, JavaScript, SQL Server 2012 and Transact-SQL, Web Services.

Confidential, Austin, TX

MS Dynamics CRM Consultant

Responsibilities:

• Worked with n-Tier Architecture involving Services Layer, Data Access Layer, and Business Layer
• Managed Microsoft Navision software implementations for clients throughout the US, in addition to training clients, creating training material, providing product support and participating in sales presentations.
• Conducted production environment developments, custom developments and reporting projects.
• Performed troubleshooting of client CRM issues and maintained documentation of all reported issues.
• Created the models, views and controllers using ASP.NET MVC 3, C#.NET.
• Extensively worked on User Interface (views) using CSS, HTML, AJAX, Java Script, jQuery and Bootstrap.
• Delivered effective CRM solutions by creating and using design specifications, test scenarios and associated documentation.
• Used Entity Framework for database operations.
• Used Agile methodology to implement the application.
• Worked on Maintenance of database-backed websites.
• Developed and tested MS Dynamics CRM client-side programming using (JavaScript / JSON / jQuery / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit.
• Developed Business Logic layer by implementing Object Oriented Programming Language (OOPs) features like Inheritance, Polymorphism, Abstraction and Encapsulation in VB.NET.
• Responsible for code merging using Microsoft Team Foundation Server (TFS) and for other source code maintenance needs.
• Implemented Caching, Session State, Cookie Management, view state, POST and GET techniques.
• Experience in using SSIS tools like Import and Export Wizard, Package Installation, and SSIS Package Designer.
• Build in login function and adjusts automatically to suit the device/screen used ADX portal.
• Implemented security technologies in ecommerce development.
• Creating configuration files to deploy the SSIS packages across all environments.
• Designing the WCF Service based on the requirement and created separate WCF services project which is integrated with BLL.
• Adxstudio Portals is installed mainly in Dynamics CRM to build and update Web Portal pages from inside the CRM.
• Consumed the WCF services using jQuery Ajax calls to enable effective communication.
• Extensively used Visual Studio 2010 development tool for building Web Application.
• Developed UI workflow to add default price list when new products are created.
• Imported products from a CSV file using Data Maps and Imports.
• Created solutions in database and communication software across the entire company.
• Manage database security, Design, develop and implement automated data backup.
• Developed database objects like Tables, Views, and Stored procedures in SQL Server 2008.
• Involved in complete SDLC life cycle of the application.
• Prepared unit test cases and performed N-Unit Testing prior to system implementation.
• Migrated windows applications from VB6 to VB.Net.
• Configured and developed Oracle Siebel portal application and successfully integrated various web technologies such as JavaScript, XML and XSLT onto the Siebel front end.
• Created migration plan for moving from SharePoint Portal Server 2001 to SharePoint Portal Server 2003.

Environment: .Net 4.0, MS Dynamic CRM 2013/2015, Asp.Net MVC 3, C#.Net, Entity Framework, AJAX, JSON, Agile, HTML, IIS 6.0, MS Visual Studio 2010, jQuery, Bootstrap, TDD, N-Unit, WCF, VB6, Windows Application, SQL Server 2008, SSIS and SSRS.

Confidential, Madison, WI

Dynamics CRM Developer

Responsibilities:

• Worked as per Agile Methodology (Scrum) to meet customer expectation, timelines with quality deliverables.
• Customized MS Dynamics CRM application based on the business requirement.
• Created a detailed project plan, which includes tasks based on their priority.
• Automated Workflow Configuration, Customization and implementation.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM 2015 system.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, per their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Worked on customization in USD (Unified Service Desk) framework for MS-CRM which augments data from different entities in CRM and provide integrated view to the user.
• Constantly updated, administered and managed the Unified Service Desk.
• Used jQuery for consistent easy navigation, look and feel of the website.
• Extensively used Synchronous and Asynchronous Plugins and Workflow activities for various.
• CRM activities during development phase.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Developed multiple HTML pages and deployed in MSCRM as Web Resources.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2015.
• Developed business objects using C# for various modules.
• Upgraded Dynamic CRM from .
• Implemented Custom Settings entity to store and retrieved environment specific settings values during various development activities in C# Plugins, Custom Workflows and JavaScript using SDK assemblies.
• Integrated Custom WCF Service with other applications.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Created User defined Functions, Stored Procedures and Views using SQL Server 2013.
• Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects. Used jQuery, JavaScript framework to implement AJAX to restrict the screen flicker.
• Implemented User Interface in Model-View-Controller architecture, which accomplishes a tight and neat coordination of Java Script, XML and HTML.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements.

Environment: MSCRM 2013/2015, On-Premises Deployment, C#, Plugin Registrations Tools, XRM Toolkit, Visual Studio .NET 2012, Dynamics AX, SSIS ETL Tools, ADO.NET, ASP.NET 4.0, Master Pages, SSRS Reports, HTML, JavaScript, SQL Server 2012 and Transact-SQL, Web Services.