SUMMARY

• Overall six years’ experience in Information Technology out of which five years of experience are working as Microsoft Dynamic CRM Developer and one year is in Digital Marketing.
• Developed plug - ins, create workflows, and configure the integration of MS Dynamics CRM with existing website.
• Involved in Customization tools to customize system components such as forms, views, entities, attributes, relationships, and entity mappings
• Created dashboards based on different user needs
• Worked on sitemap changes for better user experience and landing pages integrations
• Worked with all aspects of computer technology, ranging from AWS to Programming.
• Hands on experience in configuring Microsoft Dynamics CRM 2011/2013/365 with Microsoft Outlook.
• Experienced in Developing of Microsoft Dynamics CRM 2013 to Microsoft Dynamics CRM 2015.
• Building custom business solutions from out of the box software applications for the sales team, as well as contributing to team effort by accomplishing related results as needed.
• Web service wrappers and data migration using Console/Windows applications using SDK/API.
• Experienced in Implementing Active Directory services, replication, Trust Relationship and enforcing Domain-wide Group Policies.
• Implement and maintain data integration mapping within the application.
• Excellent team player with problem-solving and troubleshooting capabilities.
• Worked with KingswaySoft application for Dynamics CRM integration needs
• Utilize information using data mining and modeling techniques, creating clear, concise reports.
• Excellent analytical abilities; develop, gather, and leverage metrics to build and communicate business value
• Dedicated to improving technical skills completing Machine Learning projects to support big data analysis.
• Skilled communicator and able to communicate complex findings.
• Analyze data using Business/Functional Requirements.

TECHNICAL SKILLS

Languages: C++, Java (Basic), C#.Net, ASP.Net, VB.net

Web: HTML 5, CSS, JavaScript and PHP.

IDE: Visual Studio .Net.

OS: Windows, Linux, Apple, and Android

ERP & CRM: MS Dynamics CRM (2011 & 2013, 2015, 365); Salesforce

Computer Network: LAN, WAN, TCP/IP, DNS, DHCP, TCP/IP & Active Directory

Source Control: GIT, SVN&TFS

Tools: Click Dimensions, Scribe, Power BI, KingswaySoft

Cloud: Microsoft Azure & AWS

Other: Web design and development, Photoshop, Query, Wordpress, Joomla, Android and IOS development, Embedded System development, IT Security, Autocad, Matlab

PROFESSIONAL EXPERIENCE

Confidential

MS Dynamic CRM Consultant

Responsibilities:

• Worked with Business analysts to lay out clear user stories based on end user needs. Ensured each requirement was properly assessed and noted for better delivery
• Worked with Microsoft support to ensure only supported solutions are provided for CRM functionality
• Customized CRM forms, added new fields and worked on creating a whole new Business Process Flow for the end users
• Developed reports, charts, and dashboards for specific business requirements.
• Created workflows, plugins, custom Java Script, business rules and custom views for more efficient CRM functionality
• Automated various processes in the CRM environment to ensure users find it easier to use the system
• Worked on creating a cleaner sitemap for users to ensure easier use of the CRM system
• Customized tiles and ribbons for a better user experience and worked on enhancing the overall look of the Dynamics environment to improve user appeal.
• Create managed and unmanaged solutions in Dynamics 365 and migrate them to the various environment.
• Involve in daily stand up calls and team meetings to discuss day to day progress of the various assigned activities.
• Provided technical guidance for end users and solved any production related issues that came up
• Worked closely with the QA team to ensure successful testing for each user story

Environment: Dynamics 365, Microsoft Dynamics 365 SDK. C#.net, JavaScript 2.0, XML, jQuery, MSCRM toolkit, XRM Toolbox, VersionOne, Ribbon workbench.

Confidential, Atlanta, GA

MS Dynamic CRM Consultant

Responsibilities:

• Work with business analysts to gather and understand detailed requirements which support the business. Document Functional and Technical Analysis, design according to enterprise standards.
• Customize Dynamics CRM entities, create multiple forms (security-based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Create plugins for appropriate entity events, workflows and dialogs to achieve business functionality.
• Extending Dynamics 365 Functionality through the SDK as per business requirements.
• Create managed and unmanaged solutions in Dynamics 365 and migrate them to the various environment.
• Involved in integration of Microsoft Dynamics CRM with other enterprise level applications.
• Configuring Business rules, Workflows and Business Processes flow and charts.
• Involve in daily stand up calls and team meetings to discuss day to day progress of the various assigned activities.
• Implement and code the solutions using Dynamics 365 SDK, VS 2016, JavaScript and SQL Server 2008.
• Maintain versions of solutions using TFS.
• Provided technical guidance for end users related to the configuration of software solutions.
• Developing reports, charts, and dashboards for specific business requirements.
• Troubleshoot and solved follow-through issues of each department.
• Working with the QA team to ensure desired progress during the testing phase.

Environment: Dynamics 365, Microsoft Dynamics 365 SDK. C#.net, JavaScript 2.0, XML, jQuery, MSCRM toolkit, XRM Toolbox. Business Intelligence Development Studio for SSRS Reports

Confidential, Newport Beach, CA

MS Dynamic CRM Developer

Responsibilities:

• Responsible for all aspects of managing, enhancing, upgrading, and supporting a complex global and business-essential MS Dynamics 365 Online system comprised of six instances in a multi-tenant environment providing Sales, Opportunity, and Account Management functionality for multiple users.
• Troubleshooting and resolving all issues encountered in the system and by users, configuring CRM as per business needs,
• Maintaining data integrity, training users, managing licenses through Office365, preparing for upcoming changes and upgrades driven by the business and by Microsoft, and developing, testing and implementing enhancements to utilize new features introduced in Dynamics 365.
• Sales, leads and opportunities creation and tracking end to end life cycles for each item.
• Develop Plugins, workflows, JavaScript, Business Rules, etc.
• Responsible for implementing CRM 365 New features and improving the system performance.
• Responsible for gathering requirements and helping the team to implement the process in CRM.
• Member of development team, participating in implementation of ADX studio.
• Made use of dynamics portal (ADX studio portal). Worked on support and changes to be deployed.
• Building custom business solutions from out of the box software applications for the sales team.
• Lead generations were taken care of and consumed in CRM to be converted to opportunities more efficiently.
• Plugins we were working on included Auto number generation, validation plugins and calculation plugins.
• Customizing of the CRM Fields, Charts, Views, Forms, Dashboard, and Relationship navigation buttons.
• Build Custom Entities and Workflows. Implement security policies within the organization using MS CRM roles and groups.
• Creating dashboards and reporting systems on CRM applications.
• Performing Implementation of custom MS Dynamics CRM plug-ins and workflows.
• Configure Business Process Flow to enhance case management process.
• Involved in Design, customize, develop, and deploy MicrosoftDynamicsCRM2016 applications.

Environment: Microsoft Dynamics CRM 2016 Online, Microsoft Dynamics CRM 2016 SDK Version, ADX Studio, C#.net, Visual Studio 2015, JavaScript 2.0, XML and jQuery, KingswaySoft application, ADX Studio

Confidential, West Virginia

Dynamic CRM Developer

Responsibilities:

• Involved in Customization of tools to customize system components such as forms, views, entities, attributes, relationships, and entity mapping.
• Providing installation and deployment strategies for hosted Microsoft Dynamics CRM and other considerations.
• Development of Custom workflow assembly and Data migration and integration using Dynamics CRM.
• Developing reports, charts, and dashboards for specific business requirements.
• Involved in the installation of reporting extensions CRM 2013.
• Development & Implementation of all flavours of MS CRM.
• Working on estimations for projects and proposals for Dynamics CRM.
• Production issue and servers troubleshooting.

Environment: Microsoft Dynamics CRM 2015, MS Dynamics CRM 2015 SDK, C#.Net, Asp.net 2.0, Visual Studio 2015, IIS 7.0, JavaScript, XML, SQL Server 2008.

Confidential, MN

CRM Administrator

Responsibilities:

• Led the project to understand business objectives, existing problem areas and expectations from the new CRM system. Chalk out the AS-IS process and develop a TO-BE blueprint.
• Facilitated Joint Application Design (JAD) sessions with the Business and documented complex requirements globally with stakeholders at different levels.
• Create and maintain technical documentation relating to the system design of CRM and other applications under the responsibility of the CRM Applications Team.
• Administered Sales Cloud and Marketing clouds working with business to define sales cycle. Facilitated several cross-functional meetings to elicit right Business Requirements.
• Created Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks, and Events.
• Provided application support by analyzing, troubleshooting, resolving and modifying applications to meet user specifications and to remedy Salesforce incidents.
• Worked on a project that required migrating thousands of records from an acquired Salesforce database into the CRM database
• Implemented service cloud, service console and configured Email-to-Case, manual case entry and enabled communities in cases.

Confidential

Digital Marketing and social media marketing expert

Responsibilities:

• In charge of content development for businesses from various industries for clients from the US, UK, and Australia.
• Managing content creation for various digital marketing firms across different geographical regions.
• Created blogs, articles, bookmarking, classifieds, press releases, PPTs, infographics and another such type of content for digital marketing needs.
• All content created was my own without any copying from other sources.
• Was aware of all the content creation guidelines for digital marketing content creation and developed content accordingly.
• Used keywords, keeping density in check and naturally to ensure that content is effective in gaining the best results.
• Even handled social media posting and profile management for clients. Gave insights into website development and content placement along with the type of images to use.
• Ensured websites had fresh content so that organic optimizations can gain better results.
• Conducted extensive research on latest digital marketing trends and updates and even gave SEO team ideas for innovative optimizations.
• Worked with tools like WordPress and Canva, Piktochart to create graphics and infographics for digital marketing needs.
• Used Google Analytics to keep track of various aspects of campaigns and other Google tools as well
• Communicated with clients from various countries including the USA, UK, and Australia.
• Received positive feedback for content quality and freshness from clients of different countries.
• Worked with freshers and trained them in content creation for online marketing.