TECHNICAL SKILLS

Windows Architect

• 1 Overall Experience in Windows environment - 15 years
• 2 Functional and/or Job Title Web Developer/ Programmer- 17 years
• 3 Experience in Data Center migrations - 4 years
• 4 Experience in Disaster Recovery Architecture and Planning - 15 years
• 5 Experience in Data Replication using hardware and software solutions - 15 years
• 6 Experience creating detailed design and implementation documents - 10 years

Visual Studio 2003-2010 C .Net Windows Communication Foundation WCF MFC COM DirectShow DirectDraw Win32 SDK Windows Digital Rights Management DRM GUI Development Install Shield DreamweaverCS3, CS4 CS5 Web Analytics Tools GOOGLE AdSense GOOGLE word Macromedia FLASH JAVA script and. NET Frame work with ASP.net HTML HTML5 XHTML XML PHP CGI VB.net, VB script CSSJ2EE DOM Microsoft SQL Server 7.0 MS Exchange On-line MS SQL-Server Fileservers Backup software Active Directory , OWA, ECP, SharePoint, OFFICE365 Enterprise Outlook2010, Windows Mobile, Android, HTC, and some IPHONE ,Experience using web analytics tools such as Google Analytics

EXPERIENCE

Confidential

Web Developer

• Backend Architect
• Creating detailed design and implementation documents
• Front End Development in the following languages:
• HTML HTML5 XHTML XML PHPscriptExchange On-line MS SQL-Server Fileservers Backup software Active Directory, OWA, ECP, SharePoint, OFFICE365 Enterprise
• GOOGLE AdSense GOOGLE word Macromedia FLASH JAVA script

Confidential

Web Developer

• Responsibilities include monitoring e-commerce applications Enterprise System and Application Integrator , communication systems FTP, HTTP, etc. , and system alerts monitoring, processing, queuing, and reconciling client transactions EDI documents, XML, functional acknowledgments, etc. .
• Front end developer with the following languages VB.net,ASP.net MYSQL,PHP scripts
• System Administrator for Share Point, office365,OWA,Exchange Online,Drupal,OpenCart
• Tier Two Technical Support Representative interacts with customers and Partners from other lines of business to handle a variety of functions.
• Provide account assistance, perform Exchange account research, access multiple computer systems, and answer questions regarding technical and billing aspects.
• Diagnose and determining factors for customer issues and implement a fix in the system for the issues in CAP or MOCMC.
• Complete follow up calls with the customer's to ensure the issue was fully resolved.
• Other questions and inquiries might arise also and be able to solve multiple complex issues as well as possibly take orders for activations and/or account changes.
• Systems are OFFICE365, Exchange on Line, OWA Online Web App. SharePointLync
• BPOS, Business Productivity Online Support

Managed Services Engineer

• Responsibilities include monitoring e-commerce applications Enterprise System and Application Integrator , communication systems AS2, FTP, HTTP, etc. , and system alerts monitoring, processing, queuing, and reconciling client transactions EDI documents, XML, RosettaNet, functional acknowledgments, etc. .
• Responding to and resolving system or client initiated incidents.
• Participating in incident and problem escalations communicating with clients and other client team members to gather information and provide status updates about incidents and problems.
• Creating and tracking incident and problem tickets.
• Experience in writing Perl, UNIX shell scripts and Modifying scripts as needed.
• Accessing and modifying transactions in strict compliance with client and their procedures. Running special scripts in UNIX for modifying special entries to open the data base entry's
• Contributing to the knowledge base of known problems and solutions.
• Managed Services Engineers are accountable for following hosted services processes and procedures to prevent and resolve incidents and problems.
• B2B services and EDI technical experience with commercial software such as UNIX, Linux, Oracle, C , Java script, and PERL.
• Experience in ANSI, EDIFACT, VDA, and Tradacom standards experience with DCTS, Web Reports and AI as well.

Programmer/Developer

• Primary responsibilities are analyze and develop the application and recommended product compliance enhancements consistent with product goals and Graphic User Interface.
• 3-Tier architecture in ASP.NET with C on a UI and Presentation Layer, for business access using MYSQL reporting system.
• Create, update, and maintain site pages from scratch using CSS, HTML, ASP.NET, JavaScript, Flash and some WCF, XML/XSL.
• Handle Lead the department of production and design to manage and coordinate for major site changes.
• Maintain internal tools for managing site structure, news data, video and photos, using various platforms.
• Work with third-party providers to ingest and integrate external data, and generate content feeds for use on partner web sites.
• Assist with design efforts for site pages, content archival, photo galleries, video features, and third-party gadgets.
• Launched Google Ad cent for design sales campaigns, to help reach revenue goals Lead and manage in-house training for content publishing.
• Implemented and manage social networking, Provide technical support for usability issues and critical site problems, as needed. Then Data is stored on a SQL server and Apache side by side.
• Manager of 5 web developer's for Interactive Media staff.

Product Support Specialist

• Provided end user support for all products. Interacts with customers directly to resolve customer service inquiries over the phone, Live Chat or through email.
• Part of a highly skilled team responsible for both technical support and customer satisfaction in a fast paced Call Center Support environment.
• Multi task and effectively document all interactions at a high level of detail follow up on outstanding issues and service incidents follow TCO practices apply knowledge of Software and Systems by adhering to policies and processes to independently support company Products.

Customer Care/Tech Support Lead II Supervisor

Confidential

• Serve as supervisor of operations for a major consulting Company.
• Collaborate with customer care manager to create strategic plans to enhance customer satisfaction.
• Provide employees with tools to maintain and increase service levels to both internal and external customers.
• Work closely with other departments to promote sales contests, clarify information, and distribute reports.
• Gather, analyze, and report daily/weekly/monthly sales and service statistics.
• Supervisor or Operations for 85 of 225 employees in daily call center operations.
• Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.
• Provide employees with tools to maintain and increase service levels to both internal and external customers.
• Work closely with other departments to promote sales contests, clarify information, and distribute reports.
• Gather, analyze, and report daily/weekly/monthly sales and service statistics.
• Contributed to increasing membership by 10 by assisting in execution of aggressive sales plans.
• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
• Increased employee knowledge by assisting with development and implementation of product-awareness program.
• Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

Innovation Ads

Confidential

• Creating online and DRTV marketing materials.
• Distributing marketing materials across our proprietary and affiliate online network, as well as national television space.
• Utilizing The Academic Advising Center to help prospective students to apply.
• Utilizing our proprietary technologies to track the yield of multi-channel marketing campaigns in terms of applications and enrollments.
• Analyzing the efficacy of each individual campaign, and overall marketing initiatives.

Confidential

• Developed new database Graphic User Interface.
• Assisted training manager in creating and updating training materials.
• Prepared weekly reports for customer care supervisor.
• Selected to coach and mentor new customer service representatives for opening of new call center.
• Diagnose portfolio and create investment strategies for each of the lifetime financial goals. Received Customer Service Award for outstanding track record of positive customer feedback.
• Implemented online client security and tested the new inventory management system using VB.NET C ,C , and support for client side on a LAN/WAN, with TCP/IP and POP3, SMTP configuration.
• Create, update, and maintain site pages, using Dream Weaver CSS, HTML, Flash and Pearl.
• Work with designers to manage and coordinate for major site changes. Maintain internal tools for managing site structure, Investment news data, video news and photos, using various platforms.
• Work with third-party providers to integrate external data, and generate content feeds for use on partner portfolios web sites. Assist with design efforts for site pages, content archival, Flash photo galleries, video features, and third-party gadgets.
• Provide technical support for usability issues and critical site problems, as needed.

Developed UI and code for a stock strategy application using C and visual stack, on Visual Studio to Push predicts income and gain based on investment, stock movement and trading frequency Charting is implemented for easy visual comparison of predicted and actual Results, then Data is pass-through Using WCF, you can send data as asynchronous messages from one service endpoint to another. A service endpoint can be part of a continuously available service hosted by IIS, or it can be a service hosted in an application. An endpoint can be a client of a service that requests data from a service endpoint. The messages can be as simple as a single character or word sent as XML, or as complex as a stream of binary data. A few sample scenarios include:

• A secure service to process business transactions.
• A service that supplies current data to others, such as a traffic report or other monitoring service.
• A chat service that allows two people to communicate or exchange data in real time.
• A dashboard application that polls one or more services for data and presents it in a logical presentation.
• Exposing a workflow implemented using Windows Workflow Foundation as a WCF service.
• A Silverlight application to poll a service for the latest data feeds.

While creating such applications was possible prior to the existence of WCF, WCF makes the development of endpoints easier than ever. In summary, WCF is designed to offer a manageable approach to creating Web services and Web service clients.

Confidential

• Responsibilities were Customer Support Engineer and installations of Micro Controllers on Business partners Site, to Installation of Security Access Control systems and CCTV, on Different Platforms over a LAN/WAN network.
• I Handled claims processing for a leading security services provider. Investigated and resolved customer concerns in collaboration with respective BP and other departments.
• Prepared written responses to development department of inquiries provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention.
• Responsible for Customer Support, Engineering and installations of Micro Controllers on business partners sites.
• Problem solved hardware issues by taking more than 200 calls on a daily base configure electrical wiring for micro controllers and new software release.
• Serve as technical expert for the design implementation of data base technology.
• Set administer standards for overall organization's relational database structure / architecture currently, ORACLE,MYSQL, etc. .
• Research database technologies, determine business requirements, propose changes, and develop migration and implementation plans, execute projects based on these activities.
• Ensure that plans for database technologies integrate effectively with other aspects of the technical infrastructure.
• Software testing, By Flashing Micro Controllers from a SQL database Systems Implemented hardware/software from Host to client with TCP/IP protocols.
• Problem-solved hardware issues by taking more than 200 calls on a daily base use electrical wiring, For QA on micro controllers and software release.
• Secure Perfect Certified Engineer Technician.

Software Developer

• Replication and analysis of computer viruses. Development of programs to assist automating the analysis and replication of viruses. Development of virus captures environments.
• Served as Customer Service Representative for anti-virus corporation hosting live disinfection, and performing new updates events.
• Interfaced with customers to identify needs, field questions, and facilitate ticket order. Provided how and venue information, completed monetary transactions, and resolved issues as needed.
• Coached and mentored new employees in customer-service processes and company policies.
• Played key role in reducing labor costs by recommending staff scheduling changes.
• Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.
• Employee of the month 3 times in a row.
• Strong analytical and Above-average oral and written communication skills.

Network Engineer

• Handled technical support within an enterprise environment including system crashes, slow-downs and data recoveries Engaged and tracked Priority 2 issues on AS300 and 400.
• Responsible for documentation, escalation resolution tickets for System migration to NT.