PROFESSIONAL EXPERIENCE

Confidential

Office Manager

• Responsible for all aspects of office management and administration ensuring federal and state laws are adhered to. Design and implement office procedures, review and measure results and adjust accordingly. Make recommendations for improvement when necessary. Participate in compliance training and identify areas of risk.
• Primary user of Kantime Home Care software.
• Supervise 40 plus employees.
• Facilitate staff payroll. Review and approve caregiver progress reports validating hours worked, bill rates and pay rates.
• Facilitate client billing. Primary liaison to insurance companies.
• Responsible for HR functions including but not limited to employee recruitment, screening and interviewing, on-boarding and orientation and in-service. Coach, counsel and discipline employees as required.
• Responsible for scheduling caregivers and RNs. Identify clients needs and provide appropriate staffing solutions and ensure continual coverage. Ensure monthly RN visits and calls are done on time and documented accordingly.
• Assist in the sales process by regularly consulting with clients to ensure care needs are being met.
• Identify and/or resolve client services issues.
• Maintain multiple filing systems ensuring HIPAA and state compliance and for all employee and client files. This includes regular file audits to ensure proper employee credentials and client visit guidelines are being met as well as proper protection, storage, transfer and disposal of all records.
• Ordering and maintaining office supplies.
• Manage related tasks and special projects as assigned.
• Provide administrative support to Upper Management including Owner/Operators, Supervising RN and Marketing Managers as needed. This may include preparing memos, letters, emails or reports.
• Responsible for answering heavy phones and responding to emails and faxed correspondence in a timely manner.
• Assume responsibilities of Agency Owner/Operators as required.

Confidential

Private Care Coordinator

• Responsible for all aspects of Private Care, including but not limited to client intake and counseling, financial information, ICD-9 coding, coordination with Clinical team, aide selection and staffing and all required follow up.
• Responsible for all Private Care clients scheduling including call outs, changes, closures, hospitalizations, vacation planning, etc.
• Responsible for updating Clinical team to any and all client issues and concerns in a timely manner.
• Responsible for entering accurate client billing and payroll information into Arrow computer system to ensure proper client billing and staff payroll.
• Participate in provision of employee payroll and client billing and resolve discrepancies in a timely manner.
• Participate in the interview process of all Private Care HHAs determine pay rates for Private Care HHAs based on client needs, aide skill level, location, etc.
• Responsible for 80 plus Private Care HHAs. including daily supervision and direction. Ensure all HHAs are in compliance state and accreditation compliance prior to assigning a case.
• Maintain ongoing dialogue with all clients/families to ensure client satisfaction.
• Maintain ongoing dialogue will all HHAs to ensure employee satisfaction.
• Provide administrative support to top level management such as CFO, CEO, President, Director of HR and Private Care Administrator as needed. This may include preparing memos, letters, emails and reports .
• Responsible for answering heavy phones and responding to emails and faxed correspondence in a timely manner.
• Schedule meetings, conference calls and training/in-service seminars.
• Maintain files.
• Assume responsibilities of Private Care Administrator as required.

Confidential

Client Services Supervisor

• Responsible for all aspects of home care administration including but not limited to client intake and counseling, financial information, ICD-9 coding, coordination with clinical team, aide selection and staffing and all required follow up.
• Supervised 50 plus employees.
• Responsible for HR functions including but not limited to employee recruitment, screening and interviewing, on-boarding and orientation and in-service. Coach, counsel and discipline employees as required.
• Responsible for all aspects of office administration including opening and closing the office, office answering system, heavy phone, fax and email correspondence. Report preparation for upper management as needed.
• Primary liaison between clients, direct care staff, insurance companies and case managers.
• Maintain ongoing dialogue with clients and their families to ensure client satisfaction.
• Maintain ongoing dialogue with all staff to ensure employee satisfaction.
• Regular interaction with hospitals, doctors, insurance agencies, lawyers and other health care professionals as well as clients and direct care staff.
• Primary IT contact.
• Primary user of Kronos on-line hiring agent.
• Sole user of Point-of-Care Home Care software used for scheduling, payroll and billing system. Ensure all visits, pay rates and bill rates are correct, link and process visits, reconciliation and reporting to ensure proper payroll and billing each pay period.
• Identify problem areas within the work force, recommend and implement improvements.
• Trusted with confidential client and company information
• Schedule meetings, conference calls and training/in-service seminars.
• Maintain multiple filing systems ensuring HIPAA and state compliance and for all employee and client files. This includes regular file audits to ensure proper employee credentials and client visit guidelines are being met as well as proper protection, storage, transfer and disposal of all records.
• Assume responsibilities of Office Manager as required.

Confidential

Web Administrator

• Responsible for the production of multiple consumer electronic products consumer website.
• Contributed to significant cost savings initiatives by evaluating business processes and recommending change.
• Work directly with upper management, legal counsel and agency executives, both domestic and overseas.
• Supervise and guide staff of web producers to ensure all projects are completed in scope, on time and efficiently.
• Supervise, guide and support IT team on application development in conjunction with web site requirements.
• Responsible for implementation of online permission marketing, media and promotional campaigns.
• Plan, build and maintain online purchasing solutions for select product areas.
• Manage data warehousing of all product data including copy, images, price, etc.
• Write, edit and approve product copy for the web site.